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Sheraton Roanoke Hotel and Conference Center

806 reviews
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Traveller (139)
Room & Suite (53)
Dining (9)
Overview
  • Excellent37%
  • Very good32%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton Roanoke Hotel and Conference Center
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Rooms
Feb. 25Feb. 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (806)Write a Review
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All reviewsxavier lafayette foxindoor and outdoor poolssliding glass doorspg membershula's grillstarbucks coffeeroom servicefirst floorlarge hotelhot tubconference centerwould stay againup to datebed was very comfortableone night staypetbellman
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261 - 265 of 802 reviews
Reviewed 31 October 2015 via mobile

On arrival had to have engineer fix fan in heating unit which was causing a loud noise. When I walked in bathroom, I realized multiple floor tiles were loose. Front desk clerk was apologetic when handed one of the tiles. I was assured floor would...More

Thank ubasmom
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 30 November 2015

Dear Ubasmom, Thank you for your resent review of the Sheraton. We apologize for the inconvenience we caused during your visit. We have shared your comments with our team as we committed to the satisfaction of our guest. We do hope you give us another...More

Reviewed 29 October 2015

Nice upscale establishment. Was here for a conference and had a good time. The amenities are beyond the standards of any hotel I've been to. Still yet, the very best part was the people. Very courteous and with the customer in mind, they exceeded any...More

Thank Nathan S
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 November 2015

Dear Nathan S, Thank you for the great review of the Sheraton and the nice comments of Mr. Lafayette Fox. It is comments like these that make the staff's work very rewarding. We look forward to your next visit with the Sheraton Roanoke. With kind...More

Reviewed 29 October 2015

This is an older hotel which has been tastefully renovated...comfortable and spacious rooms, and a great breakfast buffet...but the main reason I am giving it 5 stars is because of the people who work there. I have rarely see such welcoming and kind hotel personnel....More

Thank Sue H
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 November 2015

Dear Sue F, Thank you for the great review of the Sheraton Roanoke. Our staff does make the difference and were glad you had the opportunity to meet Alfred and Jim. We look forward to seeing you again soon. With kind regards,

Reviewed 25 October 2015

I got a good price through price.com and stayed 1 night. Staff were very friendly and the whole stay was great. I took away 1 star since I thought the bed was too hard and I've slept better in other hotel beds! The parking was...More

Thank rebel56
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 November 2015

Dear rebel56, Thank you for the nice review of the Sheraton Roanoke. We were pleased you enjoyed your visit with us. We look forward to seeing you again on your next visit to the Roanoke area. With kind regards,

Reviewed 24 October 2015

Stayed here on spg points 3,000 points for stay also had my small dog and they did not charge a fee for my dog couldn't ask for a better stay staff and room where GREAT and so helpful also have a shuttle to mall and...More

Thank WVUFanNorfolk
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 1 November 2015

Dear WVUFanNorfolk, Thank you for your great review of the Sheraton. We were pleased you enjoyed your stay with us and the famous Blue Ridge Parkway. We hope to see you again soon. With kind regards,

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$98 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (53)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Courtney C
29 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
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Yvonne P
31 July 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
12 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
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12
Room Tips
"Give your requirements before booking to see if you can be accommodated. Book on line to get the best deal."
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"Stay somewhere else."
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"tower two is nice and quite with good views."
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"Everything is great"
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