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Holiday Inn Express Hotel & Suites Salem

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#4 of 13 Hotels in Salem
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Holiday Inn Express Hotel & Suites Salem
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299 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Reading, Pennsylvania
Reviewed 3 June 2014

Very clean, comfortable beds, nice pool, nice front desk staff. Only a minor annoyance with the rates different at check-in that what we had booked on the internet (at the ihg website). But fixed at check-out with a more knowledgable staff member.

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Thank E S
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear ES, Thank you for telling us about your visit with us. We are so sorry for the booking issue that you incurred. We are glad that we could get it straightened out for you. We are so glad that you and your family chose us. We will pass this feedback on to them. Thank you for your time. We...

Charlotte, North Carolina
Reviewed 30 May 2014

We were driving through Virginia and the weather was so bad that we had to get off the highway. We went to the Holiday Inn hoping to get a room. It was totally full as it was Virginia Tech graduation that weekend. The women behind the desk were WONDERFUL. They called around and went on line until they found another...

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Thank shrink516
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Shrink516, Thank you for telling us about your experience with the front desk staff. We are so glad that we could get you on your way. Thank you for writing about this experience. We do however hope that you will be able to stay with us in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem

Ridge, New York
Reviewed 26 May 2014 via mobile

Rooms good except that they turned our room keys off after 1 night for a 2 night stay - annoying when you get back to hotel late. Messaging system flaky. Service could have been better. Nothing really wrong but nothing really outstanding either.

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Thank Yetanotherroadtrip
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Yetanotherroadtrip, Thank you for your recent stay and for posting a candid review. I apologize for the inconvenience you had with your room key. We appreciate all your feedback as this is our best resource for improvement. Once again, thank you for staying and we look forward to welcoming you again on your next future visit. Kind Regards, Tracy...

Augusta, Georgia
Reviewed 13 May 2014

We spent one night here on our way to Pennsylvania and were pleased with the accommodations. The hotel has very easy access to and from I-81. Our room was probably a bit smaller than usual for a "suites" hotel but it was clean, comfortable, and very quiet. The room AC worked very well. Staff was friendly and breakfast was the...

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1Thank Steve O
Dover, Delaware
Reviewed 10 May 2014

We stopped at this location on our way to A Mini cooper get together in Nc. The check in process was a little slow because of only 1 clerk available and she was relatively new. The room was excellent very nice and clean breakfast was excellent. The only problem was more of a management scheduling issue than the help itself....

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1Thank popsnow71
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Popsnow, Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. Thank you for telling us your concerns about the front desk staff. We are very sorry for the inconvenience. We will pass this feedback on to our staff. Thanks for staying with us. We hope you...

Clemmons, North Carolina
Reviewed 5 May 2014

We had an excellent experience with the hotel staff. Very interested in providing good service. The only bad aspects of our visit was the poor sound insulation between floors and the lack of curtains that could not be fully closed to block the lights from the automobile dealership across the road. We were able to compensate by putt the bed...

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Thank granpagolf
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear granpagolf, Thank you for taking the time to review our property. I am pleased to note that you were satisfied with the level of service and location of the hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. I am sorry that your stay was negatively affected due to the poor noise insulation and...

Phoenix, Arizona
Reviewed 2 May 2014

We stopped at HIE Salem, Va and planned to stay one night. The bad weather made us rethink and stay a second night. Super friendly staff, very clean rooms and great breakfast. Would stay there again when passing through. Plus a gas station, mini mart and burger king all in one, within walking distance.

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Thank 816usaf
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear 816usaf, Thank you for telling us about your visit. We are so glad that you chose to stay a second night. We are so glad that you and your family stayed with us. We will pass your comments on to our staff. They always appreciate hearing good comments about their service. Thank you for your time. We hope to...

Bridgewater, New Jersey
Reviewed 28 April 2014

We stopped here after driving for several hours, and were thrilled with it! The front desk staff was very friendly and accommodating; our room was spacious, very clean, and very comfortable; the breakfast was great. What more could we ask for?!

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Thank weemurree
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear weemurree, Thank you for telling us about your visit with us. We are so glad that you and your family stayed with us. We strive as a hotel to provide a clean , safe, and comfortable place to stay. We hope that you will consider us again in the future. Sincerely, Holiday Inn Hotel & Suites Salem

Hixson, Tennessee
Reviewed 15 April 2014

We stopped here last night and got a king size suite without reservations. They accepted a AAA discount and the price was quite reasonable. The suite was HUGE! I mean, it was big. I've stayed in larger suites around the country, but usually for a lot more money. Great TV, big bed, nice bathroom, lots of chairs, wifi. The bed,...

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Thank Scott_H423
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Scott, Thank you so much for telling us about your visit with us. We are so glad that you and your wife stayed with us. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope that...

Virginia
Reviewed 12 April 2014

I recently stayed here with two teenagers. I had reserved standard 2 Q room, they gave us a larger room with a sitting area and pull out couch, and a small kitchen area. The boys appreciated that they didn't have to sleep in the same bed. The bathroom was clean, the bedding was clean and comfortable. Breakfast was average, no...

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Thank dbjmp
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear dbjmp, Thank you for telling us about our visit with us. We hope you and your sons enjoyed your time in Salem. We strive to provide a clean, safe, and comfortable place to stay. Thank you for your feedback. We will pass it on to our staff. Thank you so much for your time. We hope that you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Dr, Salem, VA 24153-3068
Region: United States > Virginia > Salem
Price Range: $127 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Salem
Hotel Style:
#4 Family Hotel in Salem
#4 Romantic Hotel in Salem
#4 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Salem staff and other travellers.
2 questions
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Charleston, South Carolina

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Questions? Get answers from Holiday Inn Express Hotel & Suites Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like upper floors away from the elevator and ice machine.”
 of 5 bubbles 226JohnO226, 14 Mar 2017 | Read review
“I've never had a bad room but you will have a ton of extra space if you get a King bed instead of 2 Queens”
 of 5 bubbles Flanlgirl, 3 Mar 2017 | Read review
“We request a first floor room. Easier for my 86 year old husband. We return again and again. Love the good spirited staff.”
 of 5 bubbles I8472PFjanem, 19 Jan 2017 | Read review
“Corner room was very quiet.”
 of 5 bubbles cawmktg, 17 Oct 2016 | Read review
“Good stop over point when traveling”
 of 5 bubbles terryinal, 5 Jun 2016 | Read review
5 of 5