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Richmond Airport Hotel

492 reviews
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Traveller (47)
Room & Suite (30)
Pool & Beach (2)
Overview
  • Excellent23%
  • Very good27%
  • Average20%
  • Poor19%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (492)Write a Review
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91 - 95 of 489 reviews
Reviewed 11 July 2015 via mobile

This is a pretty basic place. The location is very convenient as it is only about 1 minute from the airport. Bed was comfy and shower had good water pressure. It was kinda blah overall but at $100 the price is a good value for...More

Thank traveloehrs
Response from ServiceandQuality, General Manager at Richmond Airport HotelResponded 3 August 2015

Thank you very much for your kind words about our property. I am glad you enjoyed your stay with us and were pleased with your accommodations. We do find that our location is a great benefit to our guests, being as close as we are...More

Reviewed 7 July 2015

Staff was friendly and knowledgeable of area. Hotel is about a ten minutes drive from shopping center and eateries. I stayed in room with king size bed. It has a living room with sofa bed and all the other furnishings like home which is separate...More

Thank TravelAlways105
Response from ServiceandQuality, General Manager at Richmond Airport HotelResponded 3 August 2015

Thank you so much for your review of our property during your recent stay with us. Your input is greatly appreciated, and we will include it in our upcoming renovation to improve the overall quality of our rooms and services. I do hope you were...More

Reviewed 1 July 2015

Nice spacious rooms, dark bathrooms, no microwave, small refrigerator, of which the door wouldn't stay closed - wouldn't hold much of anything. Restaurant didn't have much to choose from during lunch, but the breakfast buffet offered both hot and cold food for about $10. I...More

Thank GloriaDP
Response from ServiceandQuality, General Manager at Richmond Airport HotelResponded 20 July 2015

I do apologize for the issues you encountered while staying at our hotel. Please rest assured that had we known about the in-room problems you had, we would have immediately addressed and corrected them. In addition, we do have coffee available throughout the day, it...More

Reviewed 4 June 2015 via mobile

This hotel was downgraded from Doubletree and I see why. Sales staff was unorganized and could not keep up with want they proposed on contact. Once event got close to date thing started changing. Instead of saying that they could not accommodate our needs they...More

Thank nomoreclarion
Response from ServiceandQuality, General Manager at Richmond Airport HotelResponded 10 June 2015

I am truly sorry that your event did not go as you had hoped, this appears to have occurred due to a breakdown in communication between our Sales staff and your organization's representative. It appears some of the requests/expectations that the representative had were not...More

Reviewed 30 May 2015 via mobile

Terrible hotel. I can see why it was down graded from the doubletree to a no brand hotel. 1st room I was given was not cleaned. Towels on floor in the bathroom from last guest bed not made. Second room had a broken air conditioner....More

Thank Miked3016
Response from ServiceandQuality, General Manager at Richmond Airport HotelResponded 15 June 2015

Please accept my apologies for the problems you experienced when staying at our hotel recently. We strive to provide clean, comfortable rooms to all our guests, and we clearly missed that goal during your stay. There is no excuse for the housekeeping issues you encountered....More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Banquet Room
Conference Facilities
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$70 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (47)
Room & Suite (30)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jevotm
15 June 2016|
AnswerShow all 7 answers
Response from DawnMGR | Property representative |
The pool is currently closed for renovations.
0
Votes
VASkeptic
10 April 2015|
AnswerShow all 3 answers
Response from ServiceandQuality | Property representative |
Sorry Trip Advisor will not allow links to be put in the answer. You can call us at 804-226-6400 and we will be glad to tell you! Thanks!
0
Votes
Room Tips
"It's loud because of the AC, not because of people being raucous."
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"Everything seemed equal."
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"I was supposed to be in non-smoking but could smell smoke."
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"Check your room first. Housekeeping has no supervisors bed linen is not always changed."
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