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Courtyard Richmond Airport

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Courtyard Richmond Airport
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416 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016 via mobile

First off, I only stayed for a night as I had a very early flight the next morning and I still felt it was such an excellent stay that I had to review it. First off, I called the hotel when I dropped off my rental car at the airport and the shuttle was there to pick me up within... More 

Helpful?
Thank laurenann42514
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear, laurenann42514 Thanks so much for your feedback. It warms us to know that we provided customer service that made you feel comfortable and at home. We look forward to seeing you again. Frederick Bowers (Front Desk Manager) More 

Virginia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2016 via mobile

The hotel was clean and the staff very friendly. Nice but small wine selection at the Cafe in the lobby of the hotel. My sister and I enjoyed our stay there and it is a very short distance to the airport with a 24/7 courtesy shuttle. They do have ample parking available as well.

Helpful?
Thank Anne M
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Thanks for staying at the Courtyard Marriott Richmond Airport. We are so pleased to know you enjoyed your visit. We look forward to seeing you again should your travels bring you back to Richmond Va. Frederick Bowers (Front Desk Manager) More 

Boston
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 July 2016

Thanks to relocation of several family members, I've stayed at four different Richmond Airport hotels over the last few years, all in the same star/price range. The other three were okay, but I'm making the Courtyard my hotel of choice from now on. Our flight was delayed by three hours, so we didn't arrive until around 1:30 AM. I'd called... More 

Helpful?
Thank David G
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear David G, Thank you for sharing your experience. As you know the Marriott brand takes great strides in providing the best in customer service. Yes we are a 3 star hotel but we want our guests to feel like they are staying at a much more expensive rate. We do this by making sure we give all our guest... More 

Birmingham, Alabama
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 July 2016 via mobile

This place is wonderful! The ambiance and the fragrance when you enter the doors immediately makes you relaxed and comfortable. The room was just as nice and very spacious with a microwave and refrigerator. It is literally minutes from the airport and there are several eating establishments within walking distance. If you are in the area I wouldn't stay anywhere... More 

Helpful?
Thank BlkSilk
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Thanks for sharing your stay with us. I am pleased to know that you enjoyed it and we look forward to your next stay. We take great pride in providing quality customer service and its good to know you received just that. Frederick Bowers (Front Desk Manager) More 

Washington DC, District of Columbia
1 review
Reviewed 5 July 2016

I’m very disappointed with my recent stay at Marriott. There were multiple issues with the room: (1) it was filthy, dusty and stuffy (2) dirty towels and (3) the bed, including the pull sofa bed, was extremely uncomfortable. To air out the room, when we opened the patio door and slid back the screen it just popped right off the... More 

Helpful?
Thank Loged
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Firstly, I want to take this opportunity to thank you for choosing to stay wth us during your visit to Richmond even though it wasn't a stay that you were expecting. I want to assure you that the situation with your room is not the norm at all in our hotel. This was definitely an isolated case with our guests.... More 

Marlton, New Jersey
Level Contributor
426 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 July 2016

Not my best nights sleep but decent. Some airport noise but quiet overnight. Bed was not the best I have slept on as was a bit soft. Staff was very nice and helpful. Had to change rooms as lock on first did not work so well.

Helpful?
Thank Dennis08053
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for your response, I do apologise for the room move. We are actually in process of preparing for renovation, we hope that we shall see again. Kind Regards More 

Rancho Mirage, California
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 June 2016 via mobile

Stayed here for one night. I had a king room with a whirlpool. While the majority of the public areas looked okay, the hallways looked like they had not been vacuumed in days. Carpet in my room was also dirty. Smallest flat screen TV that I've seen in a hotel for years. Marriott Platinum- would not stay here again.

Helpful?
1 Thank ranger937
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

First of all, I want to thanks you for taking time to respond to your stay. Please accept my apologies for the inconveniences during your stay. That is not what we are made of. Please give us a chance to redeem our selves. Call me directly and I will be happy to make your reservation for you. Kind Regards Duncan... More 

Latrobe, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2016

This is a very nice, clean hotel. The staff was friendly and very helpful. My sister and I were in the area for a funeral. Our room was on the courtyard side, first level, so we were able to relax outside without the noise of traffic. It's very convenient to the airport and various places we needed to go to.... More 

Helpful?
Thank Sandy15650
Frederick B, Front Office Manager at Courtyard Richmond Airport, responded to this review

Dear Sandy15650, Thank you for taking the time to share your review with us. We strive to make sure that we provide excellent customer service throughout all of our guests stays. I will take your feedback and share it with the staff as a training tool. We hope to see you again ! Frederick Bowers More 

Clearwater, Florida
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 June 2016

Checked in 10:30pm after our flight was cancelled. The front desk clerk was very professional and she was kind and helpful. Our 2 queen bed room was larger than most and included a mini fridge, coffee maker, and microwave. Everything was clean and comfortable. The young lady who drove the shuttle bus and took us to the airport the following... More 

Helpful?
Thank smedlgfry
Frederick B, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear smedlgfry, What a great review! It brings us great joy to know that you were well taken care of during your time with us. We hope to see you again should you come back to the Richmond area. Frederick Bowers More 

East Setauket, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 May 2016

We came in for a tournament for Memorial Day weekend. The check in was smooth and we were able to get a nice courtyard facing room even when checking in early. The breakfast was ok. The pool was clean and the fitness room was a little better than typical with a nice set of free weights in addition to nice... More 

Helpful?
Thank Brian K
Frederick B, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear Brian K, Thanks for taking the time to show us your appreciation. We take great pride in providing quality customer service, and glad to know you noticed. We hope to see you again should your travels bring you back to Richmond. Frederick Bowers (Front Desk Manager) More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Region: United States > Virginia > Sandston
Price Range: $144 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Airport staff and other travellers.
2 questions
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baltimore
over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check how far the hvac vent is from the desk/dresser combo.”
 of 5 bubbles joebobbilly, 24 Oct 2016 | Read review
“away from elevator; front or back was quiet”
 of 5 bubbles markwD1009BD, 23 Sep 2016 | Read review
“Ask for a courtyard facing room with a terrace.”
 of 5 bubbles 106briank, 31 May 2016 | Read review
“The double rooms are the only way to go. The king rooms are tiny by comparison.”
 of 5 bubbles 524glebn, 15 Apr 2016 | Read review
“very quiet”
 of 5 bubbles K6039DIamyw, 2 Apr 2016 | Read review
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