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Quality Inn Richmond Airport

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Quality Inn Richmond Airport
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69 Reviews from our TripAdvisor Community

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Showing 69: English reviews
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Lehi, Utah
Reviewed 4 weeks ago

We stayed at the Quality Inn for a few nights. We needed a cheap basic hotel near the airport and this fit the need. It is in a safe neighborhood next to a Marriott hotel directly across from the Richmond Airport. They have a shuttle service as well. There are a few decent places to eat nearby like an italian...

Thank Skyler B
Philadelphia, Pennsylvania
Reviewed 28 November 2016

Checked in 2 rooms the day before Thanksgiving, during check in the front desk lied about being able to have 2 rooms available on the same floor(1 on the 1st floor and the other on 2nd with no elevator, claims he just checked in the last room, later found out there was 2 rooms on the 1st floor available after...

Thank ekellylovertoo
Raleigh, North Carolina
Reviewed 14 November 2016

I'm sick and tired of hotels saying they have "hot breakfast", when all they have is white bread and cereal! Complained to the front desk person, she went over to the person responsible for the breakfast area and she laughed. It was Sunday morning 8:45AM. After 10 minutes they didn't restock nothing. Losers work here; low class place.

Thank zmanster
Reviewed 6 November 2016 via mobile

The first room I had wasn't clean after it had already been clean. So the second room wasn't any better. And all they can do is offer me a 10 percent discount on my next stay. I just want a clean room. So will be looking into other hotels. The beds look like beds from a cheap motel. Until they...

1Thank facethefact
Locust Hill, Virginia
Reviewed 21 September 2016 via mobile

Clean, comfortable room. Close to the airport, with shuttle. Decent breakfast. Front desk staff was very pleasant, especially Smanda, at check out. She shuttled us to the airport, and definitely started our vacation on a good note.

Thank DrNoah
Reviewed 14 September 2016 via mobile

Room was clean,not too far from Richmond track but service is questionable. FOR ONE,if checkout is @11am please don't knock at 930, 10, 10:15,10:30. Never have I been so disturbed whilst asleep by the floor maids. I mean seriously??we drove all night from NY, to see a race which ended at midnight ,got back to hotel around 130am yet constantly...

2Thank Laney913
Manchester, Maryland
Reviewed 12 September 2016 via mobile

Had a problem with ants in my room and the bed look like it had been slept in. In room coffee machine didn't work was not very happy with the stay. Will never stay there again. Would of left and gone to the best western next door but was just to tired.

Thank Bob N
Baltimore, Maryland
Reviewed 28 August 2016 via mobile

I didn't have a problem with customer service, the first room had some black stuff around the electrical outlet, so I exchange rooms. The second room was much better. I saw areas with missing tiles and plastic. It looked unsafe as there were wiring near. That should have been fixed before letting customers see that. The carpet in the hall...

Thank tch912
Jacksonville, Florida
Reviewed 22 August 2016

We stay at a Choice Hotel when we can. Still, we look at reviews and the ones for this hotel were not favorable. Made a reservation and arrived early enough to cancel without penalty. Asked to see the room before checking in and decided to go for it. We didn't "white glove" the place, but everything we saw and used...

Thank jd32250
Monroe, Virginia
Reviewed 4 August 2016

Terrible Customer Service. They have a shuttle BUT NO ONE hired to drive it. Was told to get a cab back to hotel - they would pay! Room is very dated and entire hotel needs updating. New Management needs to train staff that customers are IMPORTANT. Our check in was - long - because staff was too bust chatting with...

Thank katbird310

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Quality Inn Richmond Airport

Address: 5240 Airport Square Lane, Sandston, VA 23150 (Formerly Comfort Inn Richmond Airport)
Region: United States > Virginia > Sandston
Price Range: $75 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Richmond Airport 2.5*
Number of rooms: 61
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Also Known As:
Comfort Inn Sandston
Sandston Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Richmond Airport staff and other travellers.
1 question
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Questions? Get answers from Quality Inn Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Employees here are lazy; similar service you'd expect at Walmart.”
 of 5 bubbles zmanster, 14 Nov 2016 | Read review
“Our first floor room, looking out onto the parking lot, was quiet.”
 of 5 bubbles jd32250, 22 Aug 2016 | Read review
“Need SERIOUS updating. Poor customer service.”
 of 5 bubbles katbird310, 4 Aug 2016 | Read review
“There is no elevator but there is only two floors.”
 of 5 bubbles diety, 17 Dec 2015 | Read review
“Ground floor if you have a heavy suitcase.”
 of 5 bubbles WiltshireOldbiddy, 28 Sep 2015 | Read review
5 of 5