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Hilton Garden Inn Richmond Airport

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Hilton Garden Inn Richmond Airport
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451 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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Plymouth, Massachusetts
Reviewed 5 days ago NEW

If you stay at Hilton Garden Inns for the convenience of on site dining, skip this one. Worst food of any HGI, and I've stayed at many of them. The location is convenient to the airport, but there are a lot of hotels just as close

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Thank stuartra2017
HOTEL’S FAVOURITE REVIEW
Reviewed 28 January 2017 via mobile

This Hotel is perfect for business trip! Receptionists are fantastic, they can suggest you where to go, where to eat and always available. Also restaurant is very good, for quick dinner and breakfast. Very good also the position near the airport, also Service by shuttle.

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1Thank Roberta P
About Hotel's Favourite Review
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are proud to know that you were very well accommodated during your stay. We look forward to welcoming you back to our hotel in the future. At...

Greenville
Reviewed 2 weeks ago

Other than issues with housekeeping, the hotel was great. Housekeeping came in our room while we were gone even with a do not disturb sign on the door. They took the dirty towels but didn't replace anything. Then they came twice on checkout morning to clean before we left. I've never had this happen at a hotel. Housekeeping has never...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank radcliff11
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest Radcliff: Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations in regards to the Housekeeping issues. Your comments will help us as we continually work to improve...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

On our annual snowbird trek, we often pick Hilton Garden Inns, and didn't realize there were two (at least) in the Richmond burbs. This was fine, just not quite up to the standard we expect, and HGI usually delivers. Check-in was smooth, but the room with a freeway view was freezing, but quiet. After a day of driving needed a...

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Thank STEPHEN W
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Mr. Stephen: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. However, had we known that you were not pleased during your stay, we would have loved to make it right. We would have loved to provide you with...

Baltimore, Maryland
Reviewed 3 weeks ago

The hotel was very comfortable and quite, while being close to the airport. Easy access to the highway, and the local shopping center was only a few minutes away. I would recommend this hotel for anyone in the Richmond VA area.

Review collected in partnership with Hilton Garden Inn
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Thank Christopher B
Manchester, United States
Reviewed 3 weeks ago

Enjoy an evening with your party and enjoy the attention given you by your Hilton Garden Hosts!!!! If by some mistake and you happen to forget something in your hotel room and can not do with out it, if you call the front desk, the kind staff there are more than happy to retreve said article and mail it to...

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Thank Y5765SVlindah
Pompano Beach, Florida
Reviewed 4 weeks ago

To many issues to list... Unprepared staff in the restaurant/bar, quality of food did not match the price. Would not allow a late checkout even as a Hilton Honors member, etc... Staff looked unprofessional and overwhelmed during dinner hours as well during checkout.

Review collected in partnership with Hilton Garden Inn
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Thank 8noelm
Redditch, United Kingdom
Reviewed 5 weeks ago via mobile

Our flight to NYC was cancelled so we had to stay here over night. From the minute we checked in to the minute we checked out the staff couldn't be more helpful. The two ladies on reception called Dana and Karina gave us a beautiful room with 2 double beds at a good price as well as a complimentary breakfast....

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Thank amyeacock94
Arlington, United States
Reviewed 5 weeks ago

The hotel staff was very helpful and friendly. My room was clean as was the hotel reception area. The dinner menu was short, as was the time you could order, but the meal was wonderful - one of the best I have had. The wait staff was very accommodating.

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Thank 748florenced
Atlanta, Georgia
Reviewed 14 February 2017

We were extremely satisfied with our stay from check in to departure. The staff really work as a team to ensure their customers are very pleased. Thumbs up to the receptionist, the maid service and that excellent bar and grill team. We look forward to our next stay. Keep up the good job.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lesliebZ5751EG
Juatina H, Public Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Thank you for taking a moment to share your experience. At Hilton Garden Inn, we aim to provide great customer service to each and every guest. We are proud to know that this was achesived during your visit. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton Garden Inn Richmond Airport

Address: 441 International Center Dr, Sandston, VA 23150-1336
Region: United States > Virginia > Sandston
Price Range: $188 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston
Hotel Style:
#1 Business Hotel in Sandston
#1 Romantic Hotel in Sandston
#4 Family Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You'll be near the airport, there are no quiet rooms”
 of 5 bubbles SharpShoey, 3 Oct 2016 | Read review
“Make sure your not close to the elevator. Get top floor if you can.”
 of 5 bubbles M2593DSdm, 31 Jul 2016 | Read review
“Ensure you discuss the issue with cell reception and get a guarantee that you will have it!”
 of 5 bubbles RussDizzle, 25 Jul 2016 | Read review
“If looking for a hotel with restaurant and with bar..this is the one for you!”
 of 5 bubbles lakidac2015, 6 Dec 2015 | Read review
“The restaurant has some awesome food”
 of 5 bubbles 80bobs, 25 Oct 2015 | Read review
5 of 5