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Hilton Garden Inn Richmond Airport

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Traveller (21)
Room & Suite (18)
Dining (5)
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Overview
  • Excellent56%
  • Very good27%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“front desk”(77 reviews)
“richmond airport”(55 reviews)
“business trip”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Richmond Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Richmond Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (570)
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Traveller rating
309
152
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31
15
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309
152
59
31
15
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All reviewsfront deskrichmond airportbusiness triproom was cleannext morningother hotelsshuttle servicewould stay here againconvenient locationcookiesparking lothgipaulaaccommodationshousekeepingappearanceflight
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1 - 5 of 566 reviews
Reviewed yesterday

Staff was not very helpful, with the exception of Ricky. But they didn't clean up the pool & were neglectful in responding to questions. Plus they lied about having laundry facilities. Rooms were clean, pillows were too soft.

Review collected in partnership with Hilton Garden Inn
Thank Denise L
Hotel's Favourite
Reviewed 2 weeks ago

My flight was canceled in Richmond due to weather and I chose this property to stay at for the night. Upon arrival I was greeted promptly at the desk. They were very helpful and engaging with me, making me feel welcome. I went to the...More

Thank Paul H
Reviewed 3 days ago

Fit the bill after two other failed reservations at other properties as we were driving in the middle of the night and needed a break. Layout was comfortable with the extra room/pullout bed. Breakfast was fresh and plentiful. One negative experience of the visit was...More

Review collected in partnership with Hilton Garden Inn
1  Thank mcaspunky
Reviewed 5 days ago via mobile

Stayed here for a quick 1 night on way from PA to NC. Disappointed with sub-standard room cleanliness. Room 114. Shower had used bar of soap in dish with hairs in tub corners. And refrigerator was not cleaned out as was evident with previous tenants...More

1  Thank Lisa H
Reviewed 2 weeks ago

Not a true representation of Holton quality. In any area. snotty staff. (We were there as a vball team and we're not treated as full fledge guests.) Under construction w/no notice. Poor quality breakfast buffet. Always running out of fresh fruit and bacon. Toilet didn't...More

Review collected in partnership with Hilton Garden Inn
1  Thank luvJAM
Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn Richmond AirportResponded 1 week ago

Dear luvJAM, Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved. We apologize for the issues encountered throughout your visit, and we are working with our team to ensure the situations don’t happen again. If you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$151 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Sandston
#1 Business Hotel in Sandston
#3 Family Hotel in Sandston
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Sandston
#1 Business Hotel in Sandston
#3 Family Hotel in Sandston
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (21)
Room & Suite (18)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Char H
October 13, 2015|
AnswerShow all 3 answers
Response from melanie_culbreth | Property representative |
The Boat House is not to far from the hotel and has amazing food and river views.
0
Votes
Room Tips
"Our room on the first floor next to the exercise room was very quiet."
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"If your refrigerator makes a piercing scream noise, ask for another room or depart."
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"Ground floor in the back worked well"
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"Things tend to get quiet on the non-holiday weekends or on a holiday so any room would be fine; still avoid..."
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