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Residence Inn Springfield Old Keene Mill

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Traveller (51)
Room & Suite (53)
Dining (6)
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Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“parking garage”(17 reviews)
“trader joes”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Shuttle or Taxi Services
Suites
3 Star Hotel
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Additional information
Offers from Residence Inn Springfield Old Keene Mill
Special Offer: Member Rates
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Offers from Residence Inn Springfield Old Keene Mill
Special Offer: Member Rates
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (302)
There are newer reviews for Residence Inn Springfield Old Keene Mill
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Traveller rating
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LanguageEnglish
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All reviewsparking garagetwo bedroom suitetrader joesfull kitchendining tableawesome customer servicedc areaoatmealsecond homefull sizehome away from homefree breakfastwould stay againhotel is cleaneach morningclose proximitysitting area
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11 - 15 of 300 reviews
Reviewed January 28, 2018 via mobile

The Residence Inn, never disappoints. This is a great place to stay. The King room was spacious with a separate sitting and mini kitchen. It was clean, and very modern. Only complaint - it took the water a little while to get warm. The staff...More

Thank Francina T
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded January 30, 2018

Thank you for your review. I am glad to hear that you enjoyed your stay with us at our newly renovated hotel. I look forward to your future stays with us on your return visits to the area! Thank you again.

Reviewed January 2, 2018 via mobile

We had a great customer service at the Front Desk. Marie was outstanding!!! She checked us in and was a great help and very friendly. I highly recommend staying at this hotel. We had no wait at check in, we will stay this hotel every...More

Thank David S
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded January 5, 2018

Wow thank you for the 5 star review!! We are so happy to hear you enjoyed your recent stay with us. Also thank you for recognizing our outstanding staff and great customer service. We look forward to being your home away from home every time...More

Reviewed December 26, 2017

The hotel itself is ok. A little messy and I noticed many times that there was no one at the front desk but instead employees were eating, on their phone or chatting in an open area to the left of the check-in desk. The biggest...More

Thank Jodi W
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded December 27, 2017

I apologize that we did not meet your expectations during your stay. Please give me a call so we can discuss your concerns in further detail.

Reviewed December 15, 2017

The hotel is not a "full service" hotel, meaning that it's basically a slightly nicer version of an old motel 6 with a single clerk up front who is unwilling to do anything except sit there and give you a room key. They refused to...More

Thank David P
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded December 17, 2017

Thank you for your review. We are sorry to hear about your experience at our hotel. We strive to provide our guests with fantastic customer service and it is disappointing to learn we fell short. We appreciate your feedback and have shared your comments with...More

Reviewed December 6, 2017

What a great location- close enough to the city, but far enough away... Though check in took quite some time (computer glitch?) after a very long journey to get there- the staff tried to be accommodating while I waited. Our room was ready early for...More

Thank Crew_New
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded December 8, 2017

Thank you for the great review on TripAdvisor! We are so happy to hear that you enjoyed your recent stay with us and that the location of our property worked out great for you. We appreciate the feedback and look forward to welcoming you back...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$136 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Springfield
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Springfield
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (51)
Room & Suite (53)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
merlemom
May 13, 2017|
Answer
Response from lm0s0 | Property representative |
The hotel is 11.6 miles from Mount Vernon, about 20 minutes drive.
0
Votes
Frances M
August 20, 2015|
Answer
Response from Meg A | Property representative |
Yes, we do! It is available Monday-Thursday each hour on the hour 7am-10pm. Friday-Sunday 7am-8pm each hour on the hour. Hope that helps!
0
Votes
Room Tips
"Being on the third floor was comforting just in case of an emergency."
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"I've seen guests with pets in their rooms. If you have allergies, make sure you request a room that has..."
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"Pick a room with a Northern view of the tall neighborhood trees of Springrfield."
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"All rooms seem remodeled and quiet"
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