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Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
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213 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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Toms River, New Jersey
Reviewed 1 week ago

The hotel is an easy 10-15 minute walk to the Metro through a safe area. The hotel was very quiet. No internal or external noises. Accommodations are plain but fairly clean. We were on the non-smoking floor (2nd floor). Smoking was allowed on the 5th floor. The elevator and hall smelled like smoke. Our room smelled like smoke. Bed pillows...

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Helpful?
Thank Amy C
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Amy, thank you very much for your feedback. Although you liked our location and the cleanliness of our property, we are very sorry for the service issues you encountered during your visit. We are working to address the concerns outlined in your review. We value your feedback and will use it to ensure we are more consistent in our service...

Reviewed 2 weeks ago via mobile

Khalid did excellent job working with my company and had room ready. I flew to D.C. And had no information about my reservations. I was worried about the information I needed and couldn't get ahold of anyone. He already knew what was going on and had the room ready.

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Helpful?
Thank Sam T
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Sam, thank you for sharing a wonderful review of your visit to Extended Stay America - Washington, D.C. - Springfield. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service...

Reviewed 2 weeks ago via mobile

I have to give the biggest shout out to Khalid. He made our experience absolutely wonderful. When we arrived there was a mix up with our reservation that put us in a smoking room which was awful. The very next day we went and saw Khalid and he went above and beyond and got us a much better room.

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Helpful?
Thank Jamie N
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Jamie, we are thrilled to read you had a great stay with us at Extended Stay America - Washington, D.C. – Springfield. Thank you for mentioning our staff, especially Khalid. He is a true asset to our team, and I will be sure to share your compliments with him. Again, thanks for your feedback, and we hope to see you...

Salem, Oregon
Reviewed 2 weeks ago

Very good location but below average in most other respects. Arrived from airport at 7PM checkin OK but no utensils in room - back to front - part of standard equipment available but not all - maybe available next day after checkout!! Room was clean enough but shower curtain had mold on the bottom and shower diverter valve very hard...

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Helpful?
Thank mike662014
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our location worked well for your needs. However, I am sorry for the service issues you encountered while you were here. I have shared your concerns with my housekeeping as well as the maintenance team to ensure no future...

Yokosuka, Japan
Reviewed 2 weeks ago via mobile

The thing we liked best about this place was that it is pet friendly and there's a good neighborhood for walking dogs. Good restaurants are nearby, it's easy to get onto the highway and you can walk to the metro. The property itself has the feel of a place that was built up and maintained until recently - there's many...

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Helpful?
Thank kirksan
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for reviewing your stay at our hotel. We are pleased to know you had a pleasant visit and that our location close to various activities and restaurants worked well for your needs. We understand you were hoping for something a little more modern and fresh. The process has been started to update our hotel, but until that time...

Falls Church, Virginia
Reviewed 2 weeks ago

By far, the best customer service I have received staying at a hotel. Khalid was very very kind and so helpful! We forgot a couple essentials (knife, scissors) and fortunately he was well supplied. Very impressive! Thank you so much!

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Helpful?
Thank karlavasquez03
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for writing such a lovely review about your experience at Extended Stay America - Washington, D.C. - Springfield. I am thrilled to read about the great service you received from Khalid and how his actions exceeded your expectations. Please be assured, I will share your comments with him and extend my own personal thanks. We truly appreciate your...

Hinesville, Georgia
Reviewed 3 weeks ago

An extended stay does not offer the daily services I am accustomed to, but they make up for it with customer service from staff like Khalid. Khalid is very customer friendly, courteous, and professional. He goes beyond to accommodate the customer's needs. He comes across extremely genuine. What was most impressive is his personal touch...he remembered my name (as difficult...

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Helpful?
Thank Darneatha
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Darneatha, thank you for sharing a wonderful review of your visit to Extended Stay America - Washington, D.C. - Springfield. We truly appreciate your nice comments recognizing the service provided by Khalid, and we'll be sure to share your compliments with him. Thanks again, we hope you will plan on staying with us again in the future. Sincerely, General Manager

Reviewed 3 weeks ago via mobile

The Extended Stay is not a five star resort - it is a nice place to stay for an extended period of time when you need to. Moving to the area and staying here for three weeks with a family of five and a dog. Khalid was exceptional every time we needed anything - even washed dishes for us to...

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Helpful?
Thank Russell F
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

It was our pleasure having you as our guest at Extended Stay America - Washington, D.C. – Springfield. We are thrilled to know you loved your comfortable room and the exceptional service provided by Khalid. I will surely share your praises with my associate. We hope to welcome you, your family and your furry friend soon. Sincerely, General Manager

Northern Virginia, Virginia
Reviewed 3 weeks ago

from the moment I checked in after my luggage was lost and frustrated, Khalid Almitairi greeted me with a smile and was so professional, I actually forgot about my luggage, he took it upon himself to call the airport and brought my luggage personally to my room, and I felt like I was at a 5 star hotel, based on...

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Helpful?
Thank r0bel79
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for choosing the Extended Stay America - Washington, D.C. - Springfield and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Khalid provided excellent service and helped to made your stay a pleasant one. I will share your compliments with him. Thanks for recommending us, and look forward...

Reviewed 13 March 2017

To start, I had booked a non-smoking room, when I go check in, what do they tell me? All they have left is smoking rooms, I had a work event to attend and my clothes smelled horribly disgusting thanks Extended Stay. The bathroom had really disgusting poop marks on the inside of the toilet and the kitchen had used napkins...

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Helpful?
Thank Saul H
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you very much for your feedback. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your room very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many....

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150-1921
Region: United States > Virginia > Fairfax County > Springfield
Price Range: $124 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay
Hotel Style:
#7 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Washington, D.C. - Springfield staff and other travellers.
1 question
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San Francisco, California
4 months ago

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Questions? Get answers from Extended Stay America - Washington, D.C. - Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be cautious if you want a smoke free experience.”
AmyC230, 18 Apr 2017 | Read review
“5th floor has smoking rooms.”
mike662014, 12 Apr 2017 | Read review
“Loved my room very much, but main thing best customer service”
r0bel79, 6 Apr 2017 | Read review
“Check the hot water in the room before you unpack!”
kellyo98, 17 Dec 2016 | Read review
“Smell it first.”
T9728IEjohng, 2 Aug 2016 | Read review
5 of 5