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Extended Stay America - Washington, D.C. - Springfield

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Traveller (9)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (239)
There are newer reviews for Extended Stay America - Washington, D.C. - Springfield
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110
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All reviewsfront deskhome away from homelaundry roomspecial thanksenjoyed my staycomfortable stayrooms are cleandc areaspringfield mallkhalidmetrosamappliancesaccommodationsfreeway
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81 - 85 of 238 reviews
Reviewed May 8, 2015

We stayed at this extended stay for two years and the mgr. Victor was great he was all about customer service and working with the customer to keep them a guest and make sure that there stay was enjoyable. I have a handicapped brother who...More

Thank Jim M
Response from Manager_11525, Owner at Extended Stay America - Washington, D.C. - SpringfieldResponded May 13, 2015

The staff and I read your comments about your stay with us. I was disheartened to read that we have not provided you with the best customer service. Please accept our most sincere apologies for not meeting your expectations. If you would like to discuss...More

Reviewed April 30, 2015

My wife and I will be relocating to the DC area in a few weeks. We will need to stay in a hotel type situation for several weeks while we wait for the mortgage on the new home to close. After reading some of the...More

Thank Harold M
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded May 5, 2015

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the maintenance issue with the bathroom fan. We are sorry for this issue, but are happy to read that we provided you...More

Reviewed April 24, 2015

Our stay began with a 15 minute wait to be checked in...no one was at the desk and it required a call to find someone. The NO SMOKING room smelled like an ash tray and had none of the dishes we had expected to see....More

Thank Rilla N
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded April 27, 2015

I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness and service issues you experienced is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure our staff...More

Reviewed April 21, 2015

Recently booked this hotel through Priceline. The initial assigned room ended up being on the smoking floor. The entire floor and especially the room were disgusting. We called the front desk and were immediately reassigned to a different floor - in a king suite. The...More

Thank HappyValley1000
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded April 24, 2015

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and fully equipped kitchens. We appreciate you letting us know that about the initial issues during check-in. We are sorry for...More

Reviewed April 9, 2015 via mobile

I have been in this hotel for six months on a job in DC. Julia the manager has been nothing short of amazing at her job and very helpful on my stay here. The whole staff is always friendly with a smile Juliana, Patrick, Madu...More

Thank Whiskers4314
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded April 20, 2015

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you had a pleasant stay with us and that we provided you with great customer service. Thank you again for your kind words. The staff and I would love to...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$94 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$94 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (12)
Dining (1)
Questions & Answers
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Jessica E
December 25, 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
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Votes
Room Tips
"Stay somewhere else."
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"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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