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I was booked to stay a week at the Sterling Extended Stay. I have never stayed at a worse hotel. The lobby was dirty, dark and smelled bad when I was checking in. I then went to my room which smelled like cigarettes even though...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 1 week ago
Jimmy, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure...More
Great staff ! Mr Bernard Sawyer and team is the best .I have stayed here for more then 7 months and the quality has not changed . Clean at all times with no odors in room or lobby area . Location is great with stores...More
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded February 2, 2018
Thanks for returning to Extended Stay America and for sharing your perfect feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you here, and we look...More
I have stayed at several locations for Extended Stay America and have always been satisfied. This stay was the best yet. The clerk at the registration made me feel like I was a returning guest (which I will be .. at least once a month...More
Thank Kathy C
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded September 20, 2018
Kathy, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you so much for recommending us to future guests! We look forward...More
Stayed one night and was moved there because the original hotel was overbooked. Clean enough, somewhat outdated , very basic, nice location. Very limited breakfast items with only coffee and granola bars. Plenty of parking
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded May 21, 2018
Thank you for your feedback. We are pleased you had an overall enjoyable stay with us. It was good to have you here, and we hope to welcome you back soon.
We've found it to be a very well done hotel, very friendly staff and maintenance that is on the ball. Our only complaint is the new WiFi system: difficulty signing in, randomly requires new sign in, and requires it daily unlike their old system where...More
Thank Pierce B
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded May 11, 2018
Pierce, thank you for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the service provided by our staff. Having said that, please accept our apology for the Internet not working properly and for the...More