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Extended Stay America - Washington, D.C. - Sterling

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Extended Stay America - Washington, D.C. - Sterling
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100 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Sterling
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Showing 99: English reviews
Sterling, Virginia
Reviewed 3 June 2016

Great Hotel it is good location clean and the most important is not very expensive! really nice staff Good hard working staff and really nice people around here and a lot of stuff to do around the Area.

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1Thank warrior6522
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay! I truly appreciate your kind comments regarding our convenient location, friendly customer service, and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 2 June 2016 via mobile

I had stay here while I was down there in sterling to visit my family member. It's great location I enjoy my stay with extended stay ,hotel staff very friendly and helpful.alot of restaurant and bar around here with good food. Rate what I paid was very affordable and I got value for money. Free WiFi was little slow for...

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1Thank shey91
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay and found our hotel to be a good value! I truly appreciate your kind comments regarding our friendly customer service and will be sure to share your wonderful feedback with the entire team. Once more, thank you for posting...

Reviewed 30 May 2016 via mobile

An extended stay doesn't work when you have no utensils, pots, or literally anything (see the pics) in the kitchen. No clean towels daily, my pregnant wife fighting with the night manager to get 1 towel like it was made of whale feathers. "Free Breakfast" is a coffee bar with apples and chocolate muffins. No lock on the door, no...

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1Thank roachcoachtravel
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Your review for our hotel was recently brought to my attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback,...

La Plata, Maryland
Reviewed 17 May 2016

Room smelled badly like smoke. Needed for just one night, to get close to race. So I just stuck it out. Staff did all they could to make it better. Switch out shower curtain and spay deodorizer but did not help.

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Thank jimmyvegas98
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Your review for our hotel was recently brought to my attention. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will retrain our front desk staff to make sure we are clearly communicating our non-smoking policies as well as thoroughly eliminating...

Detroit, Michigan
Reviewed 17 March 2016

it is good location, clean, and the most important is not very expensive for Metro DC area. the staff very friendly , and manager a person very sensible, he will go out of his way to help you out. the only things missing a large lounging area, and more chancels can be added to TV set.

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Helpful?
Thank Emad H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with exceptional customer service! It’s wonderful to hear that you found our hotel to be a great value. Thank you again for your kind words. The staff and I would love to provide you with...

Atlanta, Georgia
Reviewed 4 March 2016

I stayed here recently and customer service is excellent. Rate offered was very good too. I just love the location a lot of option to eat and drink after work and Dulles town center is just 5 min away. I had good conversation with very young General manager (dnt remember his name but was not India) about dinner option in...

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Helpful?
Thank jose b
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay! I truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Dulles, Virginia
Reviewed 30 November 2015

You can't go wrong with this hotel, our initial room has some issues and problems but the manager Brian, took care of everything and made everything right. The next room was clean, the bed was comfy. Our stay lasted close to 60 days. The property was quiet and well kept and maintined. Housekeeping came around once a week and did...

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Helpful?
Thank Julie R
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our staff and the accommodating customer service we were able to provide. I’m so pleased to read that you enjoyed all the amenities our hotel has to offer! Thank you for choosing Extended Stay Hotels. We hope to see you again...

Sterling, Virginia
Reviewed 15 October 2015

I have been staying at this place for the past 3 months and the service is exceptional. The rate offered was very good too. The rooms are clean and well maintained. Surroundings are very quite, restaurants and super markets are very close to this place and accessible. The entire staff from the general manager to the regular staff were very...

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Helpful?
Thank Asad M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

Reviewed 13 October 2015

Felt right at home the minute I checked in,staff catered to all my needs and went above and beyond making my stay enjoyable !! I am going to recommend this place to all my business associates,kudos to the staff.

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Helpful?
Thank John B
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to hear that we were able to create a memorable and exceptional “home away from home” experience for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Bothell, Washington
Reviewed 19 September 2015

The first thing that hit me was the lack of housekeeping. The entrance was not grand and the carpets had not been cleaned this year. There are paving and construction crews staying here long term so think men's dorm. The elevators were grimy and smudged. My room key did not work so on the second dry the front desk clerk...

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Helpful?
Thank Dawna F
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plz, Sterling, VA 20166-6559
Region: United States > Virginia > Loudoun County > Sterling
Price Range: $112 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Washington, D.C. - Sterling staff and other travellers.
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Homer, Alaska

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Questions? Get answers from Extended Stay America - Washington, D.C. - Sterling staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sometimes it's hard to sleep when it's sunny outside”
44shajahanm, 17 Dec 2016 | Read review
“Don not stay here, that is the best room advice I can give.”
shannonc85, 28 Jun 2016 | Read review
“Corner room towards restaurant side is really nice”
Z4686PHjoseb, 4 Mar 2016 | Read review
“Get the corner room as it has two windows and gives a better view of the surroundings.”
37asadm, 15 Oct 2015 | Read review
“Corner rooms have better view”
J5254ZPjohnb, 13 Oct 2015 | Read review
5 of 5