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Extended Stay America - Washington, D.C. - Sterling - Dulles

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Traveller (29)
Room & Suite (32)
Dining (2)
Overview
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45345 Catalina Ct, Sterling, VA 20166-2334 See on map
AMENITIES
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star accommodation
Additional information
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews(108)
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amiyas867
Washington DC, District of Columbia
30
Reviewed 1 week ago
I have stayed here on many occasions and have always been very satisfied. I especially commend the new manager Azkhar (sorry if misspelled) for always being so attentive and personable whenever I see him during the checkin. I really appreciate that he will have a nice room ready for me especially when I need an early checkin which is needed after a busy morning and long drive. Keep up the good work!

Mr. Allan
Thank amiyas867
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles
Responded 1 week ago
Allan, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It feels so good to know you liked your well-appointed room and were impressed with the excellent service provided by our team. Thanks for the comments, and we look forward to serving you again soon. Sincerely, Hotel Management
Elisabeth52722
Bettendorf, Iowa
175
Reviewed Jul. 23, 2018
The hotel was a dump, but at least it had a roof. The hassle factor, though, is huge. They lost our reservation and then charged us four times for the one night's reservation. Two of the charges were for the same amount, but the other two were for different amounts. When we called to ask for a refund, they refunded only one of the duplicate charges.
Thank Elisabeth52722
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles
Responded Jul. 26, 2018
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Eni S
10
Reviewed Jun. 26, 2018via mobile
We had a very cruel experience at the Sterling, VA location.

We tried to resolve it but the management at the location is surprisingly not cooperating. They are promising calls from upper management but that did not happen neither. We actually left messages for the area director, too - they would not even call us back and HQ does nothing without local management ‘s approval.

My husband’s credit card was charged for $250 for smoking in the room and broking the alarm system... Nobody told him about the incident, we just saw the charge on the card statement a month later and called the location and that was when we were advised why the charge was. This is a complete false accusation as he did not touch the smoke detector or damage anything. He did not cook and on top of everything he is not even a smoker!

The booking was made for 2 nights, he actually only stayed one night and did not even try to get money back for the 2nd night.

I know a bad review affects the hotel’s reputation and I actually never wrote one, but hey, if we are accused and charged for silly stuff we did not do and no resolution, might as well share our experience with others...

Currently we are looking for a stay for 2 months and extended stay’s prices are good - of course, but we will likely chose something else due to the incident from April still not being resolved!
Thank Eni S
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles
Responded Jul. 3, 2018
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
D9196EGmichaels
Rostrevor, Australia
190148
Reviewed Jun. 4, 2018
Had booked for two nights, close to the airport to meet with friends. Unfortunately due to the approaching storms was advised by the airline, as I had a connect International flight from Dallas, that it would be advisable to leave a day early. To my surprise, even though both nights were prepaid and non-cancellable. the hotel arranged for the travel company to release the second nights funds back to me - what a great gesture.
Thank D9196EGmichaels
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles
Responded Jun. 4, 2018
Thank you for choosing Extended Stay America for your stay. We are pleased to know our location was ideal for your needs and that you were satisfied with the great service provided by our staff. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
sirus3623
Blacksburg, VA
123
Reviewed May 20, 2018via mobile
I was not expecting much but when a facility advertises that they are non-smoking the rooms should not smell like cigarette smoke. It got on my clothes that were hanging in the closet. Now, I had to get them cleaned and dry-cleaned to remove the offer.

I have to be in contact with alot of professionals and the last thing I want is to smell like bad cigarettes when I am dressed for business.

Clare
Thank sirus3623
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles
Responded May 20, 2018
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Air Conditioning
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
133
Price range
US$73 - US$101 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites
Also Known As
Homestead Dulles/Sterling Hotel Sterling
,
Extended Stay America Sterling
Location
United States > Virginia > Loudoun County > Sterling
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
133
Price range
US$73 - US$101 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites
Also Known As
Homestead Dulles/Sterling Hotel Sterling
,
Extended Stay America Sterling
Location
United States > Virginia > Loudoun County > Sterling
Photos
Traveller (29)
Room & Suite (32)
Dining (2)
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Questions & Answers
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Room Tips
"accessible to find, rooms looked okay"
Ava201330
Jun. 8, 2017
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"check the room first before accepting it."
349karima
Oct. 4, 2016
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"all are nice"
petrhalfar
Nov. 11, 2015
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"this is a very a quiet motel upper floor is quieter, and has smoking rooms if a smoker"
404deborahg
Mar. 4, 2015
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