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Front reception desk is politely manned. Staff is helpful and genuine in their overall approach to be nice. Housekeeping is impeccable at their task. Internet is a problem, and the chain's IT Department refuses to admit it and my experience with Leo was she preferred...More
The staff were extremely helpful. I was bringing in a handicap person for the nite and I couldn't ask for anymore help then I got. The room and towels are worn and in need of updating. They were cleaning the carpets during my stay so...More
Thank Larry M
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Tysons CornerResponded 29 December 2016
Thank you for taking the time to share your experience. Please accept our apologies that some of the linen you received were worn. We will make sure to do a check and replace any old linen. However, I am pleased to read you were well...More
The room was clean and had nice new towels YaY!!
Bad was comfortable and Very quiet what was a plus for me .
Very nice and friendly staff, ready for help.
The housekeeper was a sweet lady.
Great coffee but I wish I could have...More
This was my very first experience in an extended stay (ES), so really can't compare how things are at extended stays. My family got a room for 4 adults at the ground level near the parking lot, which is fine. The room had the garbage...More
2 Thank psychdeep
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Tysons CornerResponded 8 November 2016
Thank you for taking the time to write a review of your stay. The situation you described regarding the renovation going on in front of your room, a strong chemical smell, as well as, the need to replace the carpet and bed being uncomfortable and...More
I was relocating back to the DC area and had to find a place within my budget for 30 days which was a challenge. I had stayed at a couple of Extended Stay properties in the Miami area and had been satisfied with them, so...More