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Four Points by Sheraton Virginia Beach Oceanfront

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602 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Virginia Beach Oceanfront
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Showing 590: English reviews
Reviewed 2 September 2016

Clean hotel, renovated/ updated decor; friendly staff especially Torri at the reception desk who is really sweet, informative, and knowledgeable of policies and procedures. The indoor pool is a plus when the weather is not cooperative. The location is central to Grommets Island Play Area, good restaurants and various stages which host concerts/events throughout the summer. Free parking too!

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Helpful?
Thank Afacee
DannielleQ, Front Office Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking a moment of your time to write a review. We greatly appreciate your kind words regarding our staff and facility. Our hotel does have a great location on the oceanfront area and close to many of the areas attractions. It's a bonus that we have a parking garage that is complimentary for our guest's. We look...

Maryland
Reviewed 1 September 2016

We joined friends in Virginia Beach for a mid-week getaway on the spur of the moment. We chose the 4 Points Sheraton because of its location right on the beach and the price (moderate price for high season). The hotel is clean, rooms are reasonably sized, and the beds comfortable. The staff are very helpful and friendly. The best part...

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Helpful?
Thank mdona267
DannielleQ, Guest Relations Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

We appreciate you taking time to leave us feedback regarding your recent stay with us. We know you have many options when traveling and feel privileged to have been able to serve as your home away from home. We strive to provide all our guests with that feeling. Thank you for your kind words about our staff. I am glad...

West Springfield, Massachusetts
Reviewed 29 August 2016

Super nice and friendly staff! At the front desk Torri provided excellent service! She even let us check in hours early before our original check in time. Great ocean beach view with a balcony. Overall it was a great stay! Will be back soon

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Helpful?
Thank Jeka K
DannielleQ, Guest Relations Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking a moment to express how much you enjoyed your stay here at Four Points by Sheraton Virginia Beach Oceanfront. I am happy to hear your found our staff, Torri in particular, to be helpful and accommodating. Our staff aims to go above and beyond what is expected as customer service professionals. Thank you for providing us...

Reviewed 25 August 2016 via mobile

All room's are in front of the ocean. Access to beach, very easy. I think, one minute from my room, floor 3rd. Very clean. 9 floors. 1st to 3rd floor, with parking lot easy access. Free internet and room's with oceanview. Located at Atlantic Ave, you have access to stores, restaurants and Pharmacy. My check in is around 3pm but...

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Helpful?
Thank JapeneUSA
DannielleQ, Front Office Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for your kind words about our location and amenities. Our complimentary parking for guests is one thing we are grateful for in an area where parking is a premium! I am happy to hear we were able to accommodate your family by getting you checked in earlier than 4pm. We strive to do everything we can to make...

Oakville, Canada
Reviewed 23 August 2016

Hotel has a great location and view. This hotel was just converted to a Sheraton brand, so beds were comfortable and bathroom clean but everything else was not 4 points level. Starting from the elevators that were very old and defective. Not very good noise isolation plus noisy environment. around the hotel. I stayed only two days in this hotel...

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Helpful?
2Thank TomKa1234
DannielleQ, Guest Relations Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to leave us feedback regarding your recent stay here with us at the Four Points by Sheraton Virginia Beach Oceanfront. We are lucky to have such a fantastic oceanfront location with amazing beach views. I am happy to be able to say that as soon as the season slows down, we have brand new...

Northford
Reviewed 22 August 2016

This is an older hotel with fresh paint, not much more. I had expected more since it was a Sheraton property. Fortunately its location makes up for the lackluster rooms. Excellent service and plenty of parking on site

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Helpful?
Thank Key W
DannielleQ, Guest Relations Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for your feedback. We are continuously working on improvements to the property! I am happy to hear that you found the service to be top notch and we too, feel lucky that we are able to provide all of our guests with onsite parking. We hope to see you again if you find yourself back in the Virginia...

Penfield, New York
Reviewed 22 August 2016

First of all, lets be clear, this is NOT a new hotel. It is an old hotel that has very recently been converted to a Four Points by Sheraton property. The rooms have older furniture and the carpets were old. Having said that, it is not a bad hotel. The biggest complaint I have is that at all hours of...

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Helpful?
1Thank stvnncs
DannielleQ, Guest Relations Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to leave us feedback regarding your recent stay with us. Although we are not a new hotel, we spent the entire off season improving the common areas for our guests. I am sorry to hear that you found the jets overhead to be noisy. Here in Hampton Roads we are an epicenter of military...

Ohio
Reviewed 21 August 2016

We had reservations for a few nights here as we thought the Sheraton name would provide a decent experience. We do travel a lot and though we are not picky people, this hotel experience was not a nice one for us. Frankly I am puzzled by the good reviews here as it seems we are talking about a different hotel!...

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Helpful?
Thank katie77iris
Dannielle Q, Front Office Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking a moment of your time to write a review of your stay. I understand that your stay did not meet your expectations, due to the hurdles that you encountered. I hope that you felt the staff provided you with exceptional customer service under the circumstances. I apologize for the initial greeting that left you feeling less...

Reviewed 15 August 2016

When I came in the hotel the room wasn't ready at 8pm. I waited about 30minutes to get my keys. There was a problem with the carpet being wet I said I didn't care I had my 4 year old daughter that was tired she just wanted to go to bed. So the front desk agent offered me a %10...

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Helpful?
1Thank Stacy F
DannielleQ, Front Office Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

I'm sorry for the inconveniences you encountered during your stay. We appreciate your feedback. I can assure you that this is not our standards, from your arrival to your departure and after. Your comments will help us improve and correct our mistakes where we went wrong with delivering above and beyond the customer satisfaction you expected and deserved. Our hotel...

Boisbriand, Canada
Reviewed 15 August 2016

I spent 7 beautiful nights with my wife and 2 small boys and we loved the experience. The service at the hotel is incredible and everyone from the front desk to all team members are extremely nice and helpful. The front lobby is very nicely updated and the complimentary parking is great. We will definitely go back again! Thanks for...

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Helpful?
Thank MichaelDelliColli
Dannielle Q, Front Office Manager at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

We appreciate you taking a moment to express how much you enjoyed your stay here at Fourpoints by Sheraton Virginia Beach Oceanfront. I am pleased to hear that our staff delivered a memorable experience for you and your family. Our staff aims to go above and beyond what is expected as customer service professionals. We want our guests to feel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome, home to the longest pleasure beach on the planet, Four Points By Sheraton Virginia Beach Oceanfront helps you make the most everything this vibrant city has to offer. all rooms feature a magnificent view of the Atlantic Ocean with a private balcony. ... more   less 

Additional Information about Four Points by Sheraton Virginia Beach Oceanfront

Address: 1211 Atlantic Ave, Virginia Beach, VA 23451-3539 (Formerly Surfside Oceanfront Inn & Suites)
Region: United States > Virginia > Virginia Beach
Price Range: $112 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Virginia Beach Oceanfront 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Surfside Oceanfront Inn And Suites
Surfside Oceanfront Hotel Virginia Beach
Surfside Hotel Virginia Beach
Surfside Virginia Beach
Hotel Style:
#4 Green Hotel in Virginia Beach
#7 Family Hotel in Virginia Beach
#11 Romantic Hotel in Virginia Beach
#16 On the Beach Hotel in Virginia Beach
#24 Business Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Virginia Beach Oceanfront staff and other travellers.
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3 months ago
Mayfield Heights, Ohio

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Questions? Get answers from Four Points by Sheraton Virginia Beach Oceanfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms have an ocean front view!”
 of 5 bubbles cchan023, 27 Nov 2016 | Read review
“I think all the rooms are ocean facing if not request it”
 of 5 bubbles pmmontana, 30 Oct 2016 | Read review
“No need to pack shampoo, conditioner, or body wash. It is all supplied in the shower for you, how cool!”
 of 5 bubbles molliet165, 30 Sep 2016 | Read review
“aim for higher floors, there is no actual kitchen area in the suites like some sites advertise”
 of 5 bubbles Monoliths, 27 Sep 2016 | Read review
“Avoid 2nd and 3rd floors due to parking lot noise.”
 of 5 bubbles SaraTPA, 20 Sep 2016 | Read review
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