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BEST WESTERN PLUS Sandcastle Beachfront Hotel

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1,538 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Sandcastle Beachfront Hotel
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Showing 1,519: English reviews
Monrovia, Maryland
Level Contributor
4 reviews
Reviewed 17 January 2016

I was pleasantly surprised by the customer service that I received while staying at the Best Western Plus Sandcastle Beachfront Hotel. Upon check in Alivia was very helpful and answered every question that I had about the room, parking, local restaurants and Va Beach in general.The rooms are modest but clean, the housekeeping staff are diligent in cleaning the room... More 

Helpful?
Thank Teresa M
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our guest. We try very hard on a daily basis to provide our guests with a clean and comfortable room coupled with fantastic customer service. We hope that you will... More 

Sanford, United States
1 review
Reviewed 17 January 2016

Everything from the location to the room to the view of the beach was perfect. We may have missed out on breakfast due to over sleeping, but it was nice to have such a service offered. I also liked that coupons were provided for surrounding restaurants. I definitely plan to book a room with you all for future visits.

Review collected in partnership with Best Western

Helpful?
Thank Raymond C
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words, they are greatly appreciated. I am so glad that you enjoyed our time with us and plan on coming back soon. Please don't hesitate to contact me directly when you are ready to check our availability and rates, I would welcome the opportunity to personally assist you. Thank you for choosing The... More 

young harris, Georgia
1 review
Reviewed 16 January 2016

This hotel is average over all. Newly renovated areas were cold and dusty. The food in the hotel resturant was sub par and the service yucky. The fish in the tank looked hungry and should be left in the ocean.

Review collected in partnership with Best Western

Helpful?
Thank Terri B
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

I was sorry to hear that we didn't exceed your expectations. We are continually growing as a hotel and work on ways to improve upon the product and service that we offer our guests. If you would be willing to give us another opportunity to win back your business I can assure you that your next stay will be fantastic.... More 

1 review
Reviewed 15 January 2016

I want to thank Betty at the front desk for helping me change my arrival and departure dates due to a need to attend a funeral in my hometown . My arrival was scheduled for 1/7/16.I contacted Priceline, they contacted Betty and all went well. I arrived 1/9/16 and left 1/12/16 with new problem or rate increase. Hotel location was... More 

Helpful?
Thank Brian T
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

What a wonderful review. First and foremost I would like to say we are all very sorry for the recent loss of your loved one. I was so happy to hear that you were able to enjoy the hotel and the Virgina Beach oceanfront. All of my staff members read our reviews on TripAdvisor but I will be sure that... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2016

It was my third time to stay in this hotel because it satisfied all my needs. The hallway display was beautiful and lovely. My room has a oceanfront view which I enjoyed the sunrise and dolphin view. The room is spacious and clean. The bedding are comfortable, but it seems to need thicker comforter for winter time. My son enjoyed... More 

Review collected in partnership with Best Western

Helpful?
1 Thank 677many
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

What a wonderful review. Thank you so much for taking the time out of your day to share your thoughts about The Best Western Plus Sandcastle in Virginia Beach, It certainly sounds like you and your son really enjoyed your stay with us. I hope that your plans bring you back our way very soon. Please don't hesitate to contact... More 

Virginia Beach, Virginia
Level Contributor
3 reviews
Reviewed 12 January 2016

The room was very attractive and clean. There were a lot of nice details like fancy sinks, an extra large microfridge that had both 12 oz and 16 oz soda/beer can/bottle holders. Free ice. Buffet breakfast included in what was a very low price considering the luxurious accomodaions. The view is not only over the ocean, so sunrise was very... More 

Helpful?
Thank Jason R
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy to hear that you enjoyed your stay with us. We hope you will be returning in the near future so that we may have another opportunity... More 

Virginia Beach, Virginia
1 review
Reviewed 10 January 2016 via mobile

First time staying here, room was nice and clean morning staff was great! The girls were so nice, great location right at the pier, breakfast was also good...Looking forward to staying again. L.Shumate

Helpful?
Thank Lisa S
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words, we greatly appreciate it. We have a wonderful and friendly staff here. We are very fortunate to have the perfect location at the Virginia Beach Oceanfront with a wonderful view of the beach and fishing pier. Thank you for choosing The Best Western Plus Sandcastle. We hope to see you back soon.... More 

Chesapeake, Virginia
1 review
Reviewed 10 January 2016 via mobile

I've stayed at he Best western plus sandcastle several times over the past year. The staff is always going above and beyond, the rooms are very spacious and have a great view of the beach and the pier. I will continue to stay with Best western, they have everything you could possibly need, and know all about customer service! A+

Helpful?
Thank Baboone0227
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I am glad that you found my staff to be friendly and accommodating. We truly try very hard on a daily basis to make sure that each guest that walks through our... More 

1 review
Reviewed 8 January 2016 via mobile

I have been staying here for a work trip and Stephanie and staff have been absolutely pleasant and helpful with anything I need. The room is exceptional and very clean. The lobby area and breakfast are very nice as well! I Enjoy the fitness area too! 5 stars!

Helpful?
Thank Carrie J
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle in Virginia Beach. I was so happy to hear that you enjoyed your time with us. I hope that your plans bring you back our way soon so that we may have another chance to serve you. Best Regards, Jason C. General Manager... More 

Portland, Oregon
1 review
Reviewed 7 January 2016

centrally located near quality restaurants; terrific views from top floor, most importantly friendly and helpful staff. our housekeeper, Veronica, was attentive to our every need! breakfast buffet during the off season was not up to the standard we experienced during the summer.

Helpful?
Thank Dennis T
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was so happy that you enjoyed your time with us and found our staff to be friendly and accommodating. We are currently working on ways to improve upon the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 

Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451-3416
Region: United States > Virginia > Virginia Beach
Price Range: $82 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel
Hotel Style:
#7 Business Hotel in Virginia Beach
#7 On the Beach Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
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Here's what travellers have asked, with answers from BEST WESTERN PLUS Sandcastle Beachfront Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Sandcastle Beachfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They only have three suites that hold more than four people so book very early.”
 of 5 bubbles jessicapW4289PV, 3 Dec 2016 | Read review
“All rooms have beach view.”
 of 5 bubbles 563larryt, 27 Nov 2016 | Read review
“I used hotels.com to book my room and got a good price”
 of 5 bubbles W4499BCmelissat, 27 Nov 2016 | Read review
“All ocean view; can't beat that...stay higher to get the best view.”
 of 5 bubbles kdamdn, 18 Nov 2016 | Read review
“All rooms are oceanfront.”
 of 5 bubbles jesss225, 18 Nov 2016 | Read review
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