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Best Western Plus Sandcastle Beachfront Hotel

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Traveller (508)
Room & Suite (208)
Pool & Beach (30)
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Overview
  • Excellent54%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“fishing pier”(106 reviews)
“front desk”(312 reviews)
“kiddie pool”(28 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
Offers from Best Western Plus Sandcastle Beachfront Hotel
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Plus Sandcastle Beachfront Hotel
Special Offer: BOOK DIRECT & SAVE
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,547)
There are newer reviews for Best Western Plus Sandcastle Beachfront Hotel
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2,524 results
Traveller rating
1,320
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276
125
88
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1,320
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276
125
88
Show reviews that mention
All reviewsfishing pierfront deskkiddie poolamusement parkparking garagefree breakfastocean viewbreakfast roomhot tubfamily vacationrooms were very cleanoceanfront roomoff seasoncleaning staffbettybalconylobby
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441 - 445 of 2,524 reviews
Reviewed 29 July 2017

Didn't like the room Ugly and ext outdated room No cafeteria Poor breakfast menu Treadmill didn't work AC broke in the middle of the night Had to call in front for every little detail Not cheap - could be better for $250 a nightMore

Review collected in partnership with Best Western
Thank dissatisfiedcustom61
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 31 July 2017

First and foremost allow me to apologize for not exceeding your expectations and for the trouble you encountered while you were with us. This certainly doesn't sound like our hotel and we truly take pride in the service and product we provide our guests. This...More

Reviewed 29 July 2017 via mobile

We booked a room via Booking.com for 2 nights the last week of July. We got a King size bed ocean front....fine just what we wanted. We checked in and were informed by the clerk that we will need help with our bags because the...More

Thank Rick H
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 31 July 2017

I would like to apologize on behalf of my entire staff for the issues you encountered and the room you were given while you were with us. I would very much appreciate the opportunity to win back your business and to make things right between...More

Reviewed 29 July 2017

Great view of the ocean and room was nice. Thus, the elevator took forever to get to your floor (stayed on 9th floor in room 912). Then, the elevator stopped on each floor. They don't have enough elevators for the amount of people they house....More

Review collected in partnership with Best Western
Thank marrissal2017
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 31 July 2017

Thank you so much for taking the time out of your day to write us a candid review about the time you had with us. We are working on having all of our elevators over hauled and we have some nice renovations planned this winter...More

Reviewed 29 July 2017

About what was expected - maybe a little better than some I've stayed in at the beach. Cleaner than a lot of others - room didn't smell like alot of them at the beach. I loved the beds - they suited me- soft, but not...More

Review collected in partnership with Best Western
Thank margaretmE3884CY
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 31 July 2017

Thank you so much for taking the time out of your busy schedule to let us know about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. I was happy to hear that you enjoyed your time with us. We do...More

Reviewed 28 July 2017

We had an oceanfront 2 queen bed room on the 2nd floor. The room was clean and comfortable. The location was great with easy access to the beach and boardwalk. Fun restaurants nearby in walking distance. We liked our 2nd floor room since it was...More

Thank Elvis M
Response from Jason C, General Manager at Best Western Plus Sandcastle Beachfront HotelResponded 31 July 2017

Thank you for taking the time out of your day to share your thoughts about your most recent trip to Virginia Beach and The Best Western Plus Sandcastle. We were so happy to hear that you enjoyed your time with us. The next time you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Pool
Restaurant
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Heated pool
Indoor pool
Details
Price range
US$114 - US$410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Virginia Beach
#7 On the Beach Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Virginia Beach
#7 On the Beach Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (508)
Room & Suite (208)
Pool & Beach (30)
Dining (17)
Amenities (7)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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A H
4 April 2018|
AnswerShow all 3 answers
Response from jasonshoney23139 | Reviewed this property |
1 it’s really nice pool downstairs
0
Votes
ZiPangan
24 February 2018|
Answer
Response from Renee J |
Does not accept pets.
0
Votes
ecpgrass
6 February 2018|
AnswerShow all 5 answers
Response from Jason C | Property representative |
Yes we have designated smoking areas outside of the hotel...smokers pole situated next to comfortable benches
1
Vote
Room Tips
"our suite was handicap accessible,"
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"oceanfront is the best"
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"All rooms have a great view"
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"Rooms on left are larger."
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