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Westin Virginia Beach Town Center

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Westin Virginia Beach Town Center
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634 Reviews from our TripAdvisor Community

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Showing 630: English reviews
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Reviewed 4 days ago NEWvia mobile

My wife, 2yr old daughter and I stayed here and the experience was no where what one would expect for paying over $200 a night. We were traveling 8 hours from home. I am a preferred SPG member we having spent near $10,000 with SPG hotels and here is how we were treated: The hotel could not park our SUV...

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Helpful?
Thank Michael W
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you for your review. I'm sorry to hear you did not enjoy your stay. Your assessment was correct that we do not have parking for over sized vehicles. Due to the popular nature of Town Center, the parking difficulties you experienced is very common for over sized trucks, therefore it is clearly stated on your reservation confirmation and on...

NYC
HOTEL’S FAVOURITE REVIEW
Reviewed 22 August 2016 via mobile

I just returned from a 4 night business trip and I have to say that the Westin VB Town Center was wonderful. The rooms are super quiet and very clean. The lobby is a nice size with several areas to sit down. The business center computers could use a better internet connection but a laptop with the hotel free wifi...

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Helpful?
1Thank TravelAddict403
About Hotel's Favourite Review
Management response:

Dear TravelAddict403, Thank you very much for your five star review of our hotel! We are so pleased to hear that you enjoyed your stay with us. You are correct; the amenities within walking distance and/or a short drive are abundant for our guests. I will be sure to pass along your concerns about our business center internet connection to...

Portsmouth, Virginia
Reviewed 2 weeks ago via mobile

In walking distance to comedy, movies, and a variety of restaurants. The rooms are comfortable but very basic compared to other Westin hotel/resorts. Free parking . Great for business/couple stays not so much for families.

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Helpful?
1Thank TasTiBits
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you for the nice review. We hope to see you back soon.

Washington DC, District of Columbia
Reviewed 2 weeks ago

I have stayed at this hotel numerous time in the past because it is a nice property and in a great location. Unfortunately, maintenance and service standards are slipping. After waking the first morning I noticed there was something on the wallpaper in my room. It appeared they had attempted some repairs and just not finished or cleaned up. I...

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Helpful?
Thank ddavis4040
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you for your review. The next time you are in town, please ask for the manager on duty to review our progress.

Grafton, Massachusetts
Reviewed 6 February 2017

Well, I did not stay here. January in Virginia Beach is very slow as is typical for waterfront communities. I was staying the night from Massachusetts, picking up my son on leave from the Navy. Another son and I met Navy son at the yard house for some dinner, but first I stopped in at the Westin to see if...

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Helpful?
Thank Mike L
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you Mike, You're right, January is very slow for the Oceanfront and thankfully we are not on the oceanfront. Instead we are located in a vibrant area with great shopping, site seeing and 28 restaurants within just a 3 block walk. Year round we find we are the most desired area in Virginia beach for all that Town Center...

Reviewed 15 January 2017 via mobile

Family and I stayed for one night and found the hotel and it's staff to be awesome. Son enjoyed the pool and the gym is state of the art. Wife and son ordered room service and had nothing but good things to say about the food and I stop by the bar where I ordered food and drinks and Andrew...

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Helpful?
Thank CheMike
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you for your nice comments. You're right, our pool and gym are incredible. It was very nice of you to point our Andrew as well. I will make sure we let him know how great a job he is doing.

Alexandria, Virginia
Reviewed 31 December 2016

I stayed here for 1 night for a business trip. Check-in was very efficient, all staff were friendly, the room was clean & comfortable, and the breakfast was delicious. The location was perfect for my needs with lot's of nice restaurants within walking distance.

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1Thank NinjaTwins2013
Robert D, Director of Sales at Westin Virginia Beach Town Center, responded to this review

Thank you for your kind review. I will make sure the staff hears these comments as well. Town Center does seem to be the perfect place to stay since there is so much to do and so many great places to eat.

Okeechobee, Florida
Reviewed 27 December 2016

I stayed here for one night on a business trip to the area. The hotel is only about halfway between the airport and the Virginia Beach resort area. It's located in a newly updated area called the "Town Center" and there are many, many restaurant choices within a block or two of the hotel. For a "high-end" Sheraton brand hotel,...

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Thank JVBV
Asheville, North Carolina
Reviewed 25 December 2016

We LOVE this hotel!! Check-in, outstanding, the room spacious and beautifully clean, the view, best in Virginia Beach. Greeting and customer service by Mariya was professional, friendly and thoughtful about our needs as guests, couldn't get any better in the front of the house. Every staff encounter was A+++, Westin's General Manager must insist on Customer Service first, Kudos to...

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Helpful?
Thank virtual100
Houston, Texas
Reviewed 28 November 2016

Thanksgiving week, the rooms are outdated and rundown for a Westin. My wife stays at Westin for business across the country. She was extremely disappointed by this Westin, the service was subpar. When we checked in it was as though we were an after thought and room cleaning was limited by the holiday. In addition, they only had TWO towels...

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1Thank momdadsefi2010

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 

Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Region: United States > Virginia > Virginia Beach
Price Range: $196 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin
Hotel Style:
#6 Business Hotel in Virginia Beach
#21 Romantic Hotel in Virginia Beach
#27 Family Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Westin Virginia Beach Town Center staff and other travellers.
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Questions? Get answers from Westin Virginia Beach Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the valet parking and park in the attached city garage”
 of 5 bubbles ddavis4040, 3 Mar 2017 | Read review
“The high floor you book, the better the view!!”
 of 5 bubbles virtual100, 25 Dec 2016 | Read review
“Starwood Preferred Guest floors (12th and 15th) tend to be less crowded and quieter.”
 of 5 bubbles MDTravProf, 26 Nov 2016 | Read review
“Zero sunshine on the north side rooms, and they have the clearest views.”
 of 5 bubbles M2025VTmiket, 14 Nov 2016 | Read review
“Corner suites are large and have lots of windows with nice view of the town”
 of 5 bubbles TheWeeklyTraveler, 3 Nov 2016 | Read review
5 of 5