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Westin Virginia Beach Town Center

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Westin Virginia Beach Town Center
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626 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Virginia Beach Town Center
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Showing 622: English reviews
Evergreen, Colorado
Reviewed 2 December 2014

I love Westin. It is my top brand and I stay whenever I can. Stayed at Boston Harbor last night--lovely. I am staying here at VA Beach Westin now. Computers down at check in. Lifetime Gold Member. Big whoop. No upgrades available, hotel full, I am ok with that. No SPG floor offered. Asked for quiet room. Was put next...

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Helpful?
4Thank meetmeattheairport
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. I will be addressing and reviewing your items of disappointment with the departmental managers as consistent customer service is our priority and the key to guest satisfaction.

Reviewed 28 November 2014

I never thought that I would actually a hotel, specifically a Westin, so extremely low. It was a long day of car travel (14hours) and couldn't wait to check in at the Westin. I knew what I was in for! NOT!!! I checked in the room after calling ahead advising it was goingto be a late arrival, chatted about a...

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Helpful?
3Thank Abruzzo1976
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments regarding your recent stay. I was very disappointed to hear about your experience. I will be sharing your comments with our housekeeping and kitchen departments as we strive to deliver a quality product. Thank you again as we seek to improve our service and quality.

Virginia Beach, VA
Reviewed 26 November 2014

Love this hotel. Stay here on business once a month for business. love the hotel, the access to restaurants and shopping. This hotel has one of the best gyms of any hotel I stay in. The pool was closed the last three times that I was here, hoping it reopens soon. The pool has a spa-like quality, and is one...

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Helpful?
2Thank VanessaandRob
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am happy to hear that you consistently enjoy your stays here at The Westin Virginia Beach. We are diligently working on repairing the pool and should have back up and fully operational in 45 days.

Mt. Olive, New Jersey
Reviewed 22 November 2014 via mobile

I recently spent a few nights on a business trip at the Westin. Good hotel. Nice size gym and pool. The room was well appointed. Lots of restaurants and stores around the hotel. The negative was you have to pay for wifi. The days of paying for wifi should be long gone.

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Helpful?
1Thank sgtpet
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you choosing the Westin Virginia Beach for your stay. You will be happy to hear that starting in 2015 is internet will be complimentary for ALL SPG members as long as they book through Starwood internal channels!

Del Mar, California
Reviewed 13 November 2014

Best place around for business or leisure. It is located near many great restaurants, shopping and close enough to the beach to enjoy. The Westin treats its guests as family and service is unbeatable.

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4Thank shirley w
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating! I am delighted to hear you enjoyed your stay with us at The Westin Virginia Beach and especially the great experience that the associates provided.

Virginia Beach, Virginia
Reviewed 11 November 2014

Beautiful corner room with 2 sides of windows overlooking Va. Beach Town Center. Modern, spacious bathroom with elegant features. Excellent service from check in to check out. Heat the indoor pool up a bit and you'd have gotten a 6!

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Helpful?
2Thank tcmart
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to write this positive review and the five out of five star rating on you stay at The Westin Virginia Beach. I am happy to hear that you enjoyed our deluxe corner king room!

Brooklyn, New York
Reviewed 9 November 2014 via mobile

Nice room, though clearly a smoking room they had attempted (unsuccessfully) to clean. Genuinely terrible breakfast all around the table. If this place wants to attract repeat visitors, it'll need to up the ante on the breakfast food, quality and preparation.

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3Thank thepipesthepipes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments, and for choosing The Westin Virginia Beach for your stay. I was disappointed to hear about your experience and will be sharing your comments with our restaurant managers.

Reviewed 9 November 2014

This property was very nice. Clean, nice rooms, beautiful fitness center and pool. Very nice for an overnight without the kids. Lots of shopping and restaurants within walking distance and across the street from the Sandler Center where we were attending an event. I will say there was a tiny air with some of the staff that certain amenities were...

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Helpful?
1Thank mrmiscio
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comment on your stay at The Westin Virginia Beach. I am glad that you enjoyed the town center area and all that it has to offer. Great news for 2015 is internet will be complimentary for ALL SPG members as long as they book through Starwood internal channels!

Oak Hill, Virginia, United States
Reviewed 6 November 2014

Great stay from the moment I stepped in the lobby - quiet room, comfortable bed, dog bed for my pup, professional staff. Good neighborhood, access to bars, restaurants and performing arts. Away from the riffraff. This was a quick trip to see child at college. Able to work/rest/visit my kid and bring my dog. Loved the lobby fountain. I'll be...

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Helpful?
1Thank FAR313
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am glad that you liked the feel of the Town Center area with the multiple restaurants, shopping and Movie Theater. Additionally it is good to hear that your pup enjoyed his stay and used some of our complimentary...

Fredericksburg, Virginia
Reviewed 29 October 2014

My husband and I went for our Anniversary. It was a beautiful hotel inside out. The lobby very nice, the room was clean and neat. The Hotel check-in folks, were very friendly and kind. Nice location and the hotel was near other shops.

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Helpful?
1Thank Mandi H
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First and most importantly, Happy Anniversary! Thank you for choosing the Westin Virginia Beach to be a part of your celebration. I will share all your positive comments with our team and we look forward to the opportunity to serve you again soon!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 

Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462-2739
Region: United States > Virginia > Virginia Beach
Price Range: $136 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin
Hotel Style:
#6 Business Hotel in Virginia Beach
#21 Romantic Hotel in Virginia Beach
#27 Family Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Westin Virginia Beach Town Center staff and other travellers.
5 questions
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Questions? Get answers from Westin Virginia Beach Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Starwood Preferred Guest floors (12th and 15th) tend to be less crowded and quieter.”
 of 5 bubbles MDTravProf, 26 Nov 2016 | Read review
“Zero sunshine on the north side rooms, and they have the clearest views.”
 of 5 bubbles M2025VTmiket, 14 Nov 2016 | Read review
“Corner suites are large and have lots of windows with nice view of the town”
 of 5 bubbles TheWeeklyTraveler, 3 Nov 2016 | Read review
“excellent location - walking distance to all the restaurant's.”
 of 5 bubbles JLMB1202, 15 Oct 2016 | Read review
“Our room on the 12th floor had a great view!”
 of 5 bubbles 889isaacs, 21 Aug 2016 | Read review
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