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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent60%
  • Very good25%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
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Rooms
Jul. 2Jul. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (749)
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Traveller rating
431
192
60
34
28
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LanguageEnglish
431
192
60
34
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleangreat place to staynext morninghot tubnight's sleeplong drivedowntown winchesterconvenient locationstaff was friendlyindoor poolcontinental breakfastshenandoah universityhgi
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1 - 5 of 745 reviews
Reviewed yesterday

Close to the university, this hotel has an expansive lobby area, more like a big city hotel which gives it a cosmopolitan feel. Very good coffee in the lobby, and fresh cookies. Rooms adequately appointed. Great pillows! Good beds. Very quiet. Quiet ac, with wall...More

Thank artgallerygal
Hotel's Favourite
Reviewed April 18, 2018 via mobile

I had written a not so nice review a few weeks back and I feel like I should correct what I wrote. I had booked a room using a third party site and I couldn’t check in due to a miscommunication error. I didn’t fully...More

2  Thank Joe S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded April 20, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found the response to your complaint satisfactory. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in the...More

Reviewed 2 weeks ago

Staff was cheerful and attentive Unfortunately the hallway and room was a bit 'musty' but fortunately the room cleared with the A/C on. good location to downtown Winchester. Was a business trip so no time for pool.More

Review collected in partnership with Hilton Garden Inn
Thank hkrouse
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 2 weeks ago

Thank you for taking a moment to share your experience. I am happy to hear out staff took good care of you. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in the future....More

Reviewed 3 weeks ago

This is a very nice looking hotel and the room was large enough and very clean with plenty of amenities. But the bed was like sleeping on a sinking marshmallow and pillows were all chopped foam. My husband and I could NOT sleep at all....More

Thank Judithpal
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 3 weeks ago

Thank you for taking the time to express your thoughts and concerns. We are glad you found your room to be spacious. I would like to apologize for the experience you had with your bed that did not live up to your expectations. Guest satisfaction...More

Reviewed 3 weeks ago

The room was not clean - dirty tables, dirty refrigerator, a bad smell. The desk staff spent more time looking at their phones than being attentive. The overall experience was less than you would expect from any Hilton-family hotel. The hotel is also next to...More

Review collected in partnership with Hilton Garden Inn
Thank Randall K
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 3 weeks ago

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay....More

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Most Booked Properties in Winchester
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$121 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
July 26, 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
July 27, 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Only stayed here ONCE."
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"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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