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Reasonable, very happy with our rooms cleanliness, rates and continental breakfast. The front desk was very friendly and helpful. The room was exactly as described, no hidden fees or surprises. We arrived late around 9 and was nice our room was not given away. They...More
Response from Qualityinnfederalway, General Manager at Quality Inn & Suites Federal WayResponded 23 August 2016
Thank you for your review, I am glad your reservation was just as you ordered. We have been working hard this summer to streamline our check in process to ensure reservation accuracy.
It is good to see our efforts are appreciated.
We stayed 4 night (I had prepaid and unable to get a refund, otherwise we would have gone elsewhere) and we'll never stay again. Night ONE: air wouldn't work. Night TWO:fire alarm goes off for NO reason and the staff wasn't super helpful letting us...More
1 Thank Melissa P
Response from Qualityinnfederalway, General Manager at Quality Inn & Suites Federal WayResponded 22 August 2016
Dear Melissa P.
Sorry your experience was "not what you hoped for". We make every effort to ensure our guests are given a clean comfortable room and value during their stay. Unfortunately, we do not have control of the fire alarm but you should have...More
We stopped here on our way Portland the motel room was clean and comfortable It has some age on it and the location was interesting to get to but definitely served it's purpose Is a good utilitarian place to stay in that part of the...More
So no more Quality Inn in Federal Way for the Boyds! Why you ask? Back at that hotel in between swim competition prelims and finals, yesterday we had sandwiches in the room and my daughter and her friend played on iPods and I uploaded pictures...More
5 Thank XtnaBoyd
Response from Qualityinnfederalway, General Manager at Quality Inn & Suites Federal WayResponded 12 August 2016
As per our conversation, I have stated I am deeply embarrassed by the way all was handled. I have refunded your entire stay knowing full well this would not and could not make up for this event.
Rest assured this will never happen again during...More
absolutely no stars for this hotel. They have falsely accused friends of racial slurs against a maid with no investigation or questioning of the situation. Quality Inn said a man from their room made racist remarks (there were no men in that room), issued a...More
US$96 - US$190 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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