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I went to stay at this hotel because of the online reviews and I’m glad that we got to stay here! The staff were very friendly; the room was bigger than expected; and breakfast was not bad either. One input for me would be to...More
Located not far from I-5, it's somewhat convenient, but it's far from desirable. It's an old hotel. The hallways are dingy looking. One stairwell had trash in it. Although the sign says no smoking within 25 feet of entrance, some guests are often smoking right...More
Response from qualityinnkentwa, Webmaster/ at Quality Inn KentResponded 1 week ago
Thank you for choosing Quality Inn Kent and for sharing your experience.
It is regrettable that your stay did not turn out as expected.
Management and desk staff was reminded of their responsibility to see to it that
our valued guests remember to...More
Do not stay here unless you want to be eaten alive by bed bugs. I honestly can't complain about the stay other than the bed bug bites and the way it was handled but that is enough for me - hence the 1 star. I...More
Thank Sara E
Response from FrontDesk_GM, General Manager at Quality Inn KentResponded 4 weeks ago
We are terribly sorry for the experience you had while staying with us. Your review does not reflect the standards that we believe in and we encourage you to contact us if you have not yet heard back already. We are taking the...More
While waiting in the lobby, I witnessed the horrible front desk staff treat a family, with a two-year-old, and infant, and one other child horribly. Even though their hotel stay was prepaid, they were turned away from the hotel. If this is the way they...More
1 Thank Roberta W
Response from FrontDesk_GM, General Manager at Quality Inn KentResponded 8 December 2017
Thank you for notifying us of the incident that you witnessed in our lobby. We deeply regret any perceived prejudice from members of our staff, as it is our hotel's goal to treat all our guests with the same hospitality, respect, and professionalism...More
This hotel is the NOT the nicest looking (outside/inside) compared to others within a 2 mile radius. The building is outdated, there's trash all around the property, and the class level of some guests is that of vagrants. The property leaves you feeling like you...More
1 Thank KarmaKate75
Response from FrontDesk_GM, General Manager at Quality Inn KentResponded 5 December 2017
We are saddened to read your feedback, particularly with regards to your comments about other guests. We are not in the practice of discriminating who deserves hospitality with us and are sorry that not all of our guests were up to your standards. We also...More
Yes, the policy is that upon check in, they require a $100 deposit either in cash or on a card. My advice would be to go elsewhere. This is an absurd policy, and once you see the actual hotel, you'll agree it's a rip off.
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"Choose a top floor room away from the stairwell."