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I am a GM of a full service property. While spending the entire day at Virginia Mason hospital to find out the next step for my brothers journey with his cancer treatment we needed to stay an additional night to recover from so much testing....More
The pool was amazingly warm. The staff were all super friendly and welcoming. Even gave us bottles of water at chexk out. Room and public areas were neat and clean. Breakfast was your typical hotel breakfast.
these ppl who work here said i was smoking in the room wich i was not .. i am a med mmj pat but was not smoking in the room.. so i asked for a refund and found a much better room and a much...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lacey
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to...More
I stayed on the second floor with 2 queen beds. Everything is clean and ship-shape. Not the most modern furniture, but the mattress is firm and no swag - so for me it is perfect. I'd say if you are going to be in Olympia...More
I always stay at the Lacey, WA, Holiday Inn Express when I work in the Olympia area. Everything is EXCELLENT … especially the front desk customer service! Friendly, hospitable and helpful. The rooms are always the same - fresh smell, clean & comfortable! I appreciate...More