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BEST WESTERN PLUS The Inn at Horse Heaven

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BEST WESTERN PLUS The Inn at Horse Heaven
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292 Reviews from our TripAdvisor Community

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Showing 291: English reviews
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Saratoga
Reviewed yesterday NEW

This hotel is located right off the interstate, so it's easily accessible and there are a few restaurants and gas stations close by. Parking is plenty. They were under renovation for their lobby area but it didn't deter the quality of service or amenities. The room was good, we had problems operating the TV remote but it worked out. The...

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Thank JOHNATHON M
HOTEL’S FAVOURITE REVIEW
Reviewed 20 March 2017 via mobile

Here we go again, another review Best Western The Inn at horse Haven , Prosser Washington. For starters assistant manager Alejandra was amazingly great she worked with us on our price and made us feel very welcome from the gate. It's the little things like that that make working on the road that much better. The rooms are clean good...

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Thank David N
About Hotel's Favourite Review
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear David, Thank you for the feedback, and kind words of encouragement for our staff. I was excited to share your comments with Alejandra. I am glad to hear that you received great service, and that you will be recommending us to others who might be coming to the area. Thank you for choosing Best Western The Inn at Horse...

Ravensdale
Reviewed 2 days ago NEWvia mobile

All of the employees were very nice and accommodating but there were things that made this hotel not worth 135.00 a night. The sink in the bathroom drained very slowly. The bathroom door did not latch. The shower would not shut off all of the way so if you wanted to you could not have taken a bath without it...

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Thank 706erinh
Auburn, Washington
Reviewed 1 week ago

Consistently comfortable and quiet and conveniently located. This is our go to hotel in Prosser. Meeting rooms are available. Indoor and outdoor pools. Breakfast is available. Sunny, very large rooms let you spread out and relax. Wifi is consistently good

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Thank msankaran
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear msankaran, Thank you for the encouraging words concerning our hotel. We are delighted that you enjoy staying here at Best Western Plus The Inn at Horse Heaven. It is our pleasure to serve you. We look forward to seeing you next time you are in the Prosser area. Sincerely, Pete L

Prossedi, Italy
Reviewed 1 week ago

Disappointing stay, why we don't stay in motels, area is for wine no offers of where to go or free wine tasting options. We did not ask but did not feel staff welcomed conversation. Rv park is friendly, helpful and knowledgeable of the area

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Thank peggyr75
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear peggyr75, I was sorry to hear that you experienced a disappointing stay at our hotel. We value your business, and understand the impact that customer service has on our establishment. I will use your feedback as a reference point when I talk with our staff to highlight the overall importance of guest service. Please accept my apologies for not...

seattle
Reviewed 1 week ago

the staff was great...but I wish I was informed about the construction work at booking....and who do you get rewards from best western the fact that i need to write 200 charctors iis just crazy and this is how i'm using the required space

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Thank W3660ZGfrankc
ProsserManager, Owner at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear W36660ZGfrankc, Thank you for the encouraging words concerning our staff. I am truly grateful for our entire team here at Best Western Plus The Inn at Horse Heaven. I appreciate your feedback concerning the current construction going at our property, and apologize for any inconveniences caused by the renovations at our hotel. I will talk to our front desk...

Twin Falls, Idaho
Reviewed 2 weeks ago

This is a nice, clean hotel. It has an early morning breakfast that starts at 5 o'clock! The location of the hotel is very close to the interstate. The hotel is also within walking distance to restaurants and stores. 👍🏽👍🏽

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Thank r0bertleel
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear r0bertleel, Thank you for the positive comments concerning our hotel. We hope to see you again next time you are in the area. Thanks again for choosing Best Western Plus The Inn at Horse Heaven. Pete Lukoff

Prosser, Washington
Reviewed 3 weeks ago

Room 152 smelled of vomit and when tried to change rooms front desk was closed for renovations and the side door that accesses the temporary front desk was locked and our key card would not open it. Would of been better off at motel 6 and would've been less than half the cost.

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Thank Joe D
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear Joe D, I am very sorry for the experience that you had at our hotel. I spoke to our housekeeping manager, and checked on the room that you referenced along with the General Manager. We found no strong smell of vomit; however, your satisfaction is important to us. Since you were not satisfied with that room, you should have...

Hoodsport, Washington
Reviewed 4 weeks ago

At least 60 family members stayed at this great hotel. The staff and the manager were wonderful. Every need from meeting rooms to extra plates,garbage bags,and on site help were greatly appreciated. Great place to stay. Comfortable rooms and good pool and jacuzzi.

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Thank dedramast
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear Dedramast, Thank you for choosing to stay with us here at Best Western The Inn at Horse Heaven. We appreciate the compliments concerning our amenities, and kind words about the staff. It was our pleasure to serve you and your family during your stay with us. If you are ever in the area, please stop by to say hello....

Culpeper, Virginia
Reviewed 19 March 2017

Of the hotels in the area, this is the one we like. When we first stayed, the chlorine smell from the pool (right off the lobby) practically knocked us over. We mentioned this in our first review and this time, it was much less which means that some adjustment was made, the sign of good management. Rooms are clean and...

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Thank Scriptspring
ProsserManager, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Dear Scriptspring, Thank you for your feedback concerning your recent stay at our Hotel. I was glad to hear about your satisfaction with our amenities, and the positive comments concerning our staff. Also, we appreciate your comments, and suggestions concerning our breakfast and internet. Concerning your keys, please accept my apologies for any inconvenience that was caused during your stay...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms

Additional Information about BEST WESTERN PLUS The Inn at Horse Heaven

Address: 259 Merlot Drive, Prosser, WA 99350-9533
Region: United States > Washington > Prosser
Price Range: $161 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn at Horse Heaven 2.5*
Number of rooms: 49
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Also Known As:
Best Western Plus The Inn At Horse Heaven Hotel Prosser
Best Western Prosser
Prosser Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Inn at Horse Heaven staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS The Inn at Horse Heaven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel is divided into two buildings, choose the one with the pool and spa”
LucyPF, 18 Jan 2017 | Read review
“Lower floor best for us and close to pool and spa.”
barbaracZ3624XA, 29 Oct 2016 | Read review
“I like rooms on the second floor of Building A. They're a little quiet and the indoor pool and breakfast room are in this building.”
cdmilton, 16 Oct 2016 | Read review
“Back side is quiter”
donmyw, 16 Sep 2016 | Read review
“As for a room in the main building, where the reception area is located”
CarloCowboy, 31 Aug 2016 | Read review
5 of 5