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First-class treatment for every guest here from every single staffer: Blake in Maintenance, who was putting in new cable boxes on TVs for the whole hotel but came right to our room to do ours next when we checked in… Brandy on the Front Desk...More
Normal TownePlace Suites with King Size bed, full size refrigerator, microwave, small stove, and dishwasher.
Gym is typical for small hotel.
Free breakfast is good....typical for TownPlace, Spring Hill or Fairfields..
Rooms closer to highway a little noisy, but traffic not...More
Date of stay: October 2018
Response from Serena R, General Manager at TownePlace Suites Richland Columbia PointResponded October 19, 2018
Thank you so much for taking the time to submitt a review through Trip Advisor, your feedback is appreciated. I happy to hear that you enjoyed your stay, and I am sorry for the noise from the traffic. Next time you stay with us please...More
We stayed here on the first night of a road trip to the Southwest. The woman who checked us in was very friendly and went to some effort to find my wife a wine glass as our suite didn't have any (they really should considering...More
We reserved, via Marriott's website directly, a 2 bedroom suite that they indicated specifically as "2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: King, Sofa Bed." Since traveling with a teenager son and daughter, we were looking for accommodations with three beds and this...More
Date of stay: August 2018
Thank Melanie I
Response from Serena R, General Manager at TownePlace Suites Richland Columbia PointResponded August 4, 2018
Thank you for choosing to stay at the TownePlace Suites Richland Columbia Point and providing your honest feedback..
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I completely understand...More
After alerting the staff that I was not sure that my door was a locking correctly, I came back from a day of work only to find that the door has not been fixed. When I mentioned this to the front desk they said oh...More
Date of stay: July 2018
Thank Mark G
Response from Serena R, General Manager at TownePlace Suites Richland Columbia PointResponded July 23, 2018
I apologize that you feel we did not respond promptly, our intention was not to make you feel as though we did not care. Our guests safety and security is our number one priority and I can assure this was handled in-house. As for...More