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At the SureStay Plus By Best Western Seatac Airport in Seatac, WA, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The SureStay Plus by Best Western SeaTac Airport offers a mix of experiences. Guests commend the professional staff and the hotel's cleanliness, noting particularly fresh and quiet rooms. However, the reliability of the airport shuttle service and front desk assistance sometimes falls short of expectations.
While the location is praised for its convenience to transportation and highways, some guests face challenges finding the hotel. Amenities like secure parking and free shuttle service are appreciated, though the breakfast and parking situation have drawn criticism. Opinions on value vary, with reasonable pricing offset by concerns over bed quality and overall experience.
Location
Convenient
Atmosphere
Uninviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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At the time when we made the reservation, this location was the cheaper of the 3 Best Westerns in the immediate area. So we chose this one. Upon arrival, we found the parking lot extremely tight to park in and a required separate security deposit at check in. The parking lot is shared with another hotel, so there are parking passes and the threat of a huge tow bill is posted all over. We weren't welcomed as Best Western Rewards members and found the toilet seat up with pee in the toilet when we got to our room. Disappointing and we wouldn't stay there again.
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Review collected in partnership with Best Western
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A comfortable hotel, close to Seatac Airport, with an excellent free shuttle service to and from the airport. It is also within walking distance (1 km) to the Angle Lake Light Rail Station which gives easy rapid access to . Recommend buying an Orca card at the station. $3.00 card deposit plus $6.00 daily pass gives 24 hour travel on all transport in the Seattle area. The Sure Stay by Best Western is a great base to tour Seattle and easily get back to the airport when it is time to leave.
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Date of stay: September 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I stayed at this hotel for the second time this year (5 nights total) and about the 6th time in the past 3 years. I am 77 years old and traveling alone. The manager was at the front desk and personally helped take my large suitcase and two bags plus a walker to my room. The next day, I missed the wakeup call for breakfast by 45 minutes so the person at the front desk asked me to come down and she would try to get a "Grab & Go bag" for me. She too me to the breakfast area and the wonderful lady in charge fixed me a full hot breakfast plate, yogurt, and coffee. She went out her way to give extra service! This was especially kind since I flown all the way from Boston to Seattle arriving late at night and did not have a rental car yet to get breakfast elsewhere. I feel that both employees represented the independent owner of this hotel as well as the Best Western Brand, extremely well!
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at SureStay Plus by Best Western SeaTac Airport
Responded Nov 2, 2023
Hi theotter1, Thank you so much for your compliments and great review of our hotel! We take pride in our staff and the quality of service that we can provide for our dear guests. We also appreciate your appreciation on our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.
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Flying into Seattle in the evening, we wanted a reasonable hotel near the airport for a one night stay before our cruise. The SureStay Plus was brand new and located just a few minutes away from the airport but yet one of the lower priced hotels in the area. The free shuttle arrived to pick us up at the airport within 15 minutes of our call.
We stayed on the 4th floor (room 411) and it was extremely quiet considering how close we were to the airport. The light rail train tracks were literally right outside our room, but I only realized that when I saw a train when I opened the curtains. There was no sound inside the room from the trains going by. One drawback is that there are no restaurants close by.
Our room had a king-sized bed, couch and comfortable chair along with a fridge and microwave. An in-room coffee maker was also provided. I was most impressed with how well the temperature in the room could be controlled. I was able to adjust the thermostat to have the room very cool during the night when we were sleeping but warmer when we were awake. I liked that the fan kept the air circulating without being loud.
A hold of $100 was placed on our credit card when we checked in, but later removed. The friendly front desk clerk told us that the hot breakfast buffet had just returned two weeks before our stay. (Only grab and go items were available previously.) Being on a low carb diet I was happy to find scrambled eggs and sausage on the buffet. Make your own waffles were also available as well as quite a few cold options…yogurt, cereal, muffins, toast, etc. I enjoy good coffee, and what was offered in the lobby was decent.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Avoid this hotel Their shuttle is not available when we needed it and was forced to get our young children up at 2:30 am to a shuttle that ended up arriving late. The room was not the cleanest and looked like it needed some TLC Bad small in room Difficult location to find as it is tucked behind the comfort inn. Check in staff not helpful in figuring a solution for getting us to airport. This is the first and last time we will ever stay here. Best Western should not have their name on this property. This was a disappointment. No manager available to discuss any concerns with. No one at desk at check out- had to call to email receipt.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've stayed in a lot of Best Western hotels but this was by far the worst. Breakfast was a joke...less choices than other BW hotels and attendant was oblivious to when things kept running out, limited seating, poor decor. Showerhead small with limited pressure, towels very thing. Loud! Check-in woman was very helpful, efficient and welcoming. Check-out man was outside on his phone and only pointed instructions to us when we went outside to find him.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The SureStay Plus offers great value for money in the Seattle-Tacoma airport area. Great reliable AirPort shuttle and good hot breakfast included. Very large rooms with good beds, fridge and microwave and a good desk as well. The only remark could be that sound insulation both with the hotel as towards outside is not perfect. But probably not worse than the other chain motels in the neighborhood.
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Date of stay: June 2022Trip type: Travelled solo
Room Tip:Â Airport Shuttle is useful, helpful and very reliable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4/17/22: I was informed by the desk agent of this shabby hotel that I would be required to insert my credit card a second time to charge me $100 for ‘Incidentals’. After voicing my complaint, the agent tells me I wouldn’t be able to check in without doing so and my $100 would be credited at checkout. Room 301 was cleaner than expected; however there was nothing in it that could prompt a charge for incidentals. Upon checkout, the $100 was not shown as a credit on my folio. The agent tells me I should see the charge credited in a few days. There was nothing provided in writing to indicate this. I’m supposed to take this on faith? I insisted the agent hand write on my receipt about the $100 charge. He reluctantly did so. I’ll be submitting a formal complaint to the appropriate corporate office. This is completely unacceptable.
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Date of stay: April 2022Trip type: Travelled solo
Room Tip: Don’t stay here. Spend more for a quality hotel with skilled professionals running it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SureStay Plus Seatac, Owner at SureStay Plus by Best Western SeaTac Airport
Responded Aug 13, 2022
The hotel booking side states that the hotel is holding $250 for secure deposit. At the check in, the front desk only hold $100 instead of $250 to your card. On the Registration card, it states that you agree to pay fine up to $250 if there is any damage. This security Deposit is just a hold on your account, not an actual charge, so not show in your hotel folio, even though you bank may show it is a charge. If there is no damage, the hold of the deposit will be released by the hotel the date you check out. If there was a damage, the damage charge will in the folio. After our release, your bank may still has the hold and not release for several days depends on your bank's rule. Thanks. SureStay Plus Seatac.
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Older hotel, beds comfortable, secure long term parking on site, Breakfast hot and cold items. Shuttle to the airport on time. Had to wait about 20 minutes for shuttle back from airport to hotel. Friendly staff . There is no restaurants on site.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was not properly cleaned and beds had stains and would make noise when moving. For the price and being a Best Western hotel, it did not meet our expectations. Breakfast was good and person taking care of breakfast was very friendly.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at SureStay Plus by Best Western SeaTac Airport
Responded Oct 30, 2023
Hi tolka84, Thank you for sharing your experience, and we are sorry we didn't provide the level of service that you've come to expect. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
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There are more places to choose from in the SeaTac area.
PRICE RANGE
C$126 - C$167 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWashingtonSeaTac
NUMBER OF ROOMS
58
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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