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Hotel Murano

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#3 of 28 Hotels in Tacoma
Certificate of Excellence
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Hotel Murano
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2,914 Reviews from our TripAdvisor Community

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Showing 2,902: English reviews
Tacoma
Reviewed 3 August 2016

The perfect getaway location. 5 minute walk to 20 quality/trendy restaurants and bars, the Glass and Art Museums, paddleboard and kayak rentals. Highly recommended. The perfect getaway with or without kids.

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Helpful?
Thank aarontU8345AD
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear aarontU8345AD, Thank you so much for your wonderful review. We are very happy that you have enjoyed your stay, the hotels' location and its surrounding restaurants. We hope that we have the pleasure to welcome you back soon should your travels bring you back to Tacoma. Kind regards, Javid Almammadov

Spokane, Washington
Reviewed 2 August 2016

I booked this exam for my stay in Tacoma during the bar exam. Since Hotel Murano is so close to the convention center, I would presume that they are familiar with influxes of reservations. Their website lists 3:00pm as check-in time and this was confirmed via phone. Upon arrival, however, my room was not ready at 3:00pm. After inquiring at...

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Helpful?
Thank Shayla M
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Shayla M, Thank you for taking the time to share your experience at our hotel. We are committed to providing every guest with outstanding accommodations, so we were disheartened to read that your stay wasn't 100% satisfactory. I would like to apologize that we didn't have a room available for you upon your arrival. We do hope to have...

Seattle
Reviewed 2 August 2016

We were fine with paying $16 per day for parking, but they ended up overcharging us $70. When I called to explain the error on the bill, the front desk person insisted that I just didn't understand my bill. Because of the poor customer service, I will not return to Hotel Murano even though it's a nice place.

Review collected in partnership with this hotel
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Helpful?
Thank 728kat
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 728kat, Thank you for posting your review. We would like to learn more about your experience, please email me at javid.almammadov@hotelmuranotacoma.com with more details so that we may investigate. I sincerely apologize again for any inconvenience this has caused. Kind regards, Javid Almammadov

Dayton, Washington
Reviewed 2 August 2016

First time my wife and I have stayed here but won't be our last. The rooms are spacious, clean and our room had a wonderful view! All of the staff were helpful and friendly. We had breakfast in the nice resturant and the food and service was excellent. We will be back!

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Helpful?
Thank jrtak23
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear jrtak23, Thank you so much for your amazing review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel. We are looking forward to seeing you in the nearest future! Kind regards, Javid Almammadov

Mount Vernon
Reviewed 2 August 2016

Was assigned to a room that was already occupied. The room I was reassigned to smelled like someone had smoked and they'd quickly steam cleaned-the floor was still wet when I got there. It was like they had lost all of our reservations. They'd jacked up the price for a weekday because we were all staying for the bar exam....

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Helpful?
Thank 740carolyng
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 740carolyng, First of all, we would like to thank you for having stayed with us. I will most certainly forward your comments along to the appropriate department manager for review and consideration. Your feedback is critical to our success. Thank you for being so honest. We do hope to have the pleasure of welcoming you back again soon in...

Kirkland
Reviewed 1 August 2016

The view from my room of Mt Rainier was stunning - get a room with that view! The decor was beautiful and the bed very comfortable. Hated to leave. Loved all the art. Shower head very high. Be sure it is facing forward before you get in if you are short!

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Helpful?
Thank elizabethkG727IG
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear elizabethkG727IG, It was a great pleasure having you here & thank you very much for your positive feedback. Looking forward to greeting you once again at our hotel & keep providing you an exceptional service. Kind regards, Javid Almammadov

Bakersfield
Reviewed 1 August 2016

The hotel was great, The Parking valet was on top of everything and very quick . But the restaurant was very slow service and people sat next to us automatically said be ready to wait . And we did . Nobody seem to have an area that they were supposed work in and they just kept passing each other doing...

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Helpful?
Thank I8144JWdavids
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear I8144JWdavids, Thank you very much for taking the time to share you experience at Hotel Murano. We are very much pleased to learn that you enjoyed your stay and at the same time please accept our sincere apologies regarding restaurant service, this concern will certainly be reviewed with all the concerned department heads for future improvement. Thank you very...

New York City, New York
Reviewed 1 August 2016

I was at the Hotel Murano for a convention. The hotel is very pretty, with a lot of beautiful artwork throughout. A different glass artist is featured on every floor. The rooms were comfortable and the food was very good. The staff were all very helpful and nice. Some people had rooms with a fabulous view of Mt. Rainier. (I...

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Helpful?
Thank Caryn C
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Caryn C, Thank you very much for taking the time to write us a review. I am glad to hear that you had a pleasant stay with us and that the hotel design and facilities were of your convenience.We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We look forward to welcoming you...

Victoria, Canada
Reviewed 1 August 2016

Everything but the wifi was great. But in this digital wifi is so important that i would not stay unless the wifi was dramatically improved. Everyone of the staff in every way couldn't have been better. BUT NO WIFI NO STAY!

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Helpful?
Thank MartyHarm
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear MartyHarm, Thank you very much for having selected our Hotel Murano for your stay in the city and also for having posted your review. Your feedback is greatly appreciated. We look forward to welcoming you back soon. Kind regards, Javid Almammadov

Portland
Reviewed 1 August 2016

We stayed for our wedding anniversary and the staff provided several wonderful surprises that really made our celebration special. Our Sunday brunch was delicious and Dawn our waitress provided outstanding service. We loved seeing all the art glass and reading about the artists. We also loved that the hotel is walking distance to Union Station, and the Museum of Glass....

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Helpful?
Thank 730judya2016
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 730judya2016, So wonderful of you to join us on such a special occasion. we hope that your wedding anniversary was very memorable and that you enjoyed the hotel decoration, as well. Looking forward to welcoming you back for another visit in the future. Kind regards, Javid Almammadov

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
Region: United States > Washington > Tacoma
Price Range: $199 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Murano staff and other travellers.
19 questions
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Questions? Get answers from Hotel Murano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
 of 5 bubbles done404, 16 Feb 2017 | Read review
“If you have to stay here - pay extra to stay on the 25th floor - has a lounge with breakfast - continental, but pretty good.”
 of 5 bubbles E196UIloris, 15 Feb 2017 | Read review
“Ask about how hard or soft the bed is. Mine did not have a pillow top.”
 of 5 bubbles peteroQ5934IM, 9 Feb 2017 | Read review
“Enjoy the glass sculptures”
 of 5 bubbles GMS1556, 6 Feb 2017 | Read review
“Higher floors offer better views of either Mt Rainier or Commencement Bay.”
 of 5 bubbles , 2 Feb 2017 | Read review
5 of 5