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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We stayed on the Patron Floor and were very disappointed with the amount of time it took for the elevators to arrive, ~10-15 minutes during the busier times of the morning and evenings.
The shower pressure was also very poor for ~$220/night on the nicest...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
2 Thank nicholas311
Response from Javid_Almammadov, Manager at Hotel MuranoResponded 12 February 2017
Dear nicholas311,
Please accept our apologies for the inconvenience we have caused regarding the elevator and shower pressure. Please rest assured that this has been well noted and we will take all necessary measures and actions to ensure that this type of shortcoming does not...More
We would come again. Waited for a while for breakfast ti be seated. Lacking typical ammenities. Thisbcoukd be due to the overall look of hotel. Would have liked more counter space in the bathroom. Missing hair dryer and no mini fridge.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Brittany W
Response from Javid_Almammadov, Manager at Hotel MuranoResponded 7 February 2017
Dear Brittany W,
Thank you for staying with us and posting your review.
Please accept our sincere apologies for the inconvenience we might caused in our Bite restaurant. I will most certainly forward your comments along to the appropriate department manager for review and consideration....More
We would definitely stay here again the next time we are in the Tacoma area. The room was clean and well appointed with a small lounging couch and desk. Plus, the bed was extremely comfortable and the view of Mt. Rainier was spectacular.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Darcy C
Response from Javid_Almammadov, Manager at Hotel MuranoResponded 7 February 2017
Dear Darcy C,
Thank you so much for your recent stay at Hotel Murano.
We are so pleased that you enjoyed your stay. We truly enjoyed having you as our guests.
We look forward to welcome you back in the near future.
Kind regards,
Javid...More
jr suite was ok, came across as an average makeover
expected more detail to suite
thought it was high end hotel, stayed on 5th fl
bad odour in hallway
had discount with group rate , made it acceptable
bed /pillows were excellent
staff excellentMore
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank darrellr986
Response from Javid_Almammadov, Manager at Hotel MuranoResponded 7 February 2017
Dear darrellr986,
Thank you so much for your recent stay at Hotel Murano.
It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed our pillows, bed and overall stay.
We certainly hope to...More
I enjoyed my stay here for work and will stay here again when I come back to Tacoma! I enjoyed the artsy lobby and art collections on the floors. The view of Mt. Rainer and the Tacoma Dome were very nice and the breakfast sandwich...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 792kathleenk
Response from Javid_Almammadov, Manager at Hotel MuranoResponded 7 February 2017
Dear 792kathleenk,
Thank you for staying with us.
It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed your stay with us.
We look forward to welcoming back you soon.
Kind regards,
Javid...More
Response from Thomas P | Property representative |
Hello krosman -
Thank you for your inquiry. We do not unfortunately feature recliners in any of our guestrooms.
If we can be of further assistance, please let us know.
Regards,
Tom
Response from Thomas P | Property representative |
Hello -
Sorry, yes the mattresses are specific to hotels. I inquired with our Simmons rep and the closest retail option is the Beautyrest Recharge model. They also do sell the hotel model direct. You can contact me at... More
Hello -
Sorry, yes the mattresses are specific to hotels. I inquired with our Simmons rep and the closest retail option is the Beautyrest Recharge model. They also do sell the hotel model direct. You can contact me at 253-591-4130 if you would like the contact info.
Regards,
Tom