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Hotel Murano

Booking.comUS$125*
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#3 of 28 Hotels in Tacoma
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Murano
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3,213 Reviews from our TripAdvisor Community

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Showing 3,201: English reviews
University Place
Reviewed 24 October 2016

Great place to stay to explore Tacoma. Courteous staff, well maintained property and easy access to all of Tacoma. 24 hour room service is a bonus. If there was a suggestion, it would be to add a pay per view movie channel.

Review collected in partnership with this hotel
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Helpful?
Thank danturner75
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear danturner75, Thank you so much for your recent stay at Hotel Murano. We are happy to read that you found our facilities and services to your satisfaction. We truly enjoyed having you as our guests. We look forward to welcoming you back soon. Kind regards, Javid Almammadov

Shamong, New Jersey
Reviewed 24 October 2016 via mobile

I can't think of anything negative to write about. Fastest check-in I've ever had. Smelled good when I walked in. Pretty lobby. Rooms comfy, well appointed. Not dirty or worn as stated in other reviews. Coffee and tea in the room (number one important thing to me) close to elevators, but no noise. Mini bar available. No fridge or micro....

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Helpful?
Thank Mimi K
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Mimi K, Thank you for staying with us and sharing your experience. It is great to hear that you had a great stay with us! We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. Regarding your comment on the microwave, they as many other amenities are provided to our guest on demand. We...

Los Angeles, California
Reviewed 24 October 2016

I am not sure that I would want to give staying at the Murano another time. We have been there 3 to 4 times already and the decoration is nice and the beds are comfortable and very clean. But Wifi is never working.... can't order movies.... housekeeping issues... It is not worth the price. We were there this past weekend...

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Helpful?
Thank robertcL861JJ
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear robertcL861JJ, Thank you for your feedback. Please be assured that we treat all our guest feedback with the utmost importance and having read your review, I am concerned to read from your comments that you have not enjoyed your experience with us. We would like to learn more about the issue, please email me at javid.almammadov@hotelmuranotacoma.com with more details...

Salem, Oregon
Reviewed 24 October 2016

In town for UPS Parents weekend. A very nice stay. The glass displays were a visual treat. Will explore the glass installations on other floors on my next stay. Like a free trip to a museum. A good central location in Tacoma for other sights and restaurants. Front staff was friendly and accommodating. Housekeeping and maintenance staff we encountered in...

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Helpful?
Thank Hungrygirl2
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Hungrygirl2, Thank you very much for staying with us. We are really very much pleased that your experience was indeed enjoyable & memorable. I appreciate you taking the time to praise our team for the work that they do. We look forward to welcoming you back soon. Kind regards, Javid Almammadov

Portland
Reviewed 24 October 2016

Poor reception Room with tattered furniture Equipment in fitness room not functional Breakfast less than adequate Misinformation given regards to town car to airport. No accountability. Rooms small with noise from air conditioner

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Helpful?
Thank lisaco1200m
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear lisaco1200m, Thank you so much for staying with us and sharing your experience. We are so sorry to read about your experience and please accept my deepest apologies for the inconvenience we may have caused during your stay. Since our opening we have received many excellent comments about service and we were very surprised and concerned to read your...

Athens
Reviewed 24 October 2016

This is one of the most charming hotels I have stayed at and I have stayed in a lot of hotels. The art museum within a hotel concept is great- and the classiness and beauty of everything in the hotel make this quite a find.

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Helpful?
Thank karenwH5746GK
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear karenwH5746GK, Thank you very much for the wonderful review. We are really happy that your experience was indeed enjoyable. Thank you so much for such kind comments! Looking forward to welcome you again at our hotel on your next visits to Tacoma! Kind regards, Javid Almammadov

Chicago
Reviewed 24 October 2016

I stayed for 2 nights at the hotel and overall enjoyed my experience. The hotel is very "artsy" with lots of colorful glass and was a pleasure to be there the entire weekend. The rooms were very clean and the staff was very friendly. The only thing that kept it from a 5 star is that there was nothing special...

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Helpful?
Thank andrewV8317EA
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear andrewV8317EA, Thank you for choosing our hotel for your stay. We are pleased to know that you have enjoyed your stay with us, and would like to thank you for all the positive comments you have made. Looking forward to welcoming you back soon. Kind regards, Javid Almammadov

Vancouver
Reviewed 24 October 2016

The staff were the best part of the experience. Although the room was lovely and spacious as well. I like the policy of "saving the planet" and offering a $5.00 rebate as part of that initiative. The shower was a bit of a problem in terms of lack of warm water

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Helpful?
Thank Larry G
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Larry G, I would like to thank you for taking the time to write about your experience. It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed your stay with us. I apologize for the issues you encountered with shower, I will be sure to forward your...

Fort Langley
Reviewed 24 October 2016

A beautiful hotel with each floor exhibiting different glass art. In addition the doors, foyer, reception, elevator all had glass art interwoven throughout. This created a sense of being in an Art Gallery throughout the stay.

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Helpful?
Thank 923madeleined
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 923madeleined, Thank you sharing your recent experience at our Hotel Murano. We are really very much pleased that your experience was indeed enjoyable & memorable. Kind regards, Javid Almammadov

Medford, Oregon
Reviewed 24 October 2016

Very modern art lobby and the art glass on each floor was very cool. Great food and found my new favorite wine! The staff was very friendly, and helpful smiles all around. Walking distance to museums and restaurants

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Helpful?
Thank carins755
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear carins755, Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for sharing your positive comments about our hotel. We look forward to welcoming you back again soon. Kind regards, Javid Almammadov

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Region: United States > Washington > Tacoma
Price Range: $205 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Murano staff and other travellers.
19 questions
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Questions? Get answers from Hotel Murano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff arranged a perfect room without input from me.”
janesD8349VO, 30 Apr 2017 | Read review
“Choose rooms away from ice machine and elevators!”
882rachaelv, 11 Apr 2017 | Read review
“Even double checking your reservation will not guarantee you have a room”
margaretj788, 2 Apr 2017 | Read review
“One side you can see Mt. Rainier and the other side downtown with view of the water.”
GraceLovisa, 27 Feb 2017 | Read review
“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
done404, 16 Feb 2017 | Read review
5 of 5
Booking.com
US$125* /night
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HotelQuicklyUS$189
PricelineUS$125
Expedia.comUS$125
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Prices are for 1 room, 2 adults
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