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We were visiting my active duty daughter and her husband, who are stationed at Joint Base Lewis-McChord and she reserved a room for my mom and I at Rainier Inn. Said they had been impressed with it when they first got stationed at JBLM before...More
The staff is very nice, the continental breakfast is pretty good. Free laundry services are available. The rooms are clean and average size. There are kitchenettes and larger multi-room suites available if needed. They are very pet friendly.
Expensive rate, too many rooms each floor with only one slow elevator.
Only 3 sets of laundry washer and dryer on 4th floor and 2 sets on 2nd floor, too busy from 1700 to 2200 hours
One of ladies in front desk is not trained(rude).More
Response from IHGService, Guest Relations Manager at IHG Army Hotels Rainier Inn & ComplexResponded 6 May 2017
Thank you for leaving a candid review about our hotel on TripAdvisor and for choosing to stay with us. I am happy to read you found our location well suited for your travel needs. However, I apologize for the inconvenience you have encountered...More
Great rate on post. Recently renovated and the rooms were very nice. Walking distance to PX but they have a shuttle as well. Staff was very friendly and accommodating. Erika was particularly helpful getting my whole party in the same building. Complimentary continental breakfast- mostly...More
Thank Denny T
Response from IHGMILITARYHOTEL, Manager at IHG Army Hotels Rainier Inn & ComplexResponded 15 February 2017
Thank you very much for such a great review. We are happy to hear that you valued our services, and enjoyed your accommodations. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you as our guest. Your compliments...More
This review is for the Bronson Hall Annex (distinguished visitors suite) of the IHG operated Rainier Inn at Joint Base Lewis McChord. I was privileged to stay in the George W. Bush Suite which was outfitted with historic artifacts and antique furniture. This two bedroom,...More
Thank John E
Response from IHGMILITARYHOTEL, Manager at IHG Army Hotels Rainier Inn & ComplexResponded 20 January 2017
Thank you for choosing our hotel and for taking the time to write a great review. We are delighted to hear that you enjoyed your accommodations and that we were able to provide a truly unique experience during your stay. If you’re traveling to our...More