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The Inn at Charles Town

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235 Reviews from our TripAdvisor Community

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There are newer reviews for The Inn at Charles Town
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Showing 235: English reviews
Crozet, Virginia
Reviewed 26 June 2014

We have been here several times in recent years and are always pleased with everything and everyone here. We had not had any complaints. We look forward to visiting again soon. We feel safe and secure. The hotel and landscaping are pretty and it is just a nice place. Breakfast is nice and the ladies work to keep everything replenished...

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Helpful?
Thank June S
Brett S, Manager at The Inn at Charles Town, responded to this review

June S, Thank you so much for your kindhearted and generous compliments! We appreciate your feedback! It is our greatest pleasure to provide you with an exceptional hotel experience. The safety and well-being of our guests is always our first priority, and we are delighted that you found it so praiseworthy. We are pleased that you found our staff to...

McLean, Virginia
Reviewed 18 June 2014

I am hoping that someone from the Hotel will contact me and provide a contact name of the management. I have stayed at this Hotel about 7-10 times and enjoyed my stay each time. No issues...until yesterday 6/17 at check in. Here's what happened. The time I stayed there before which was about a week ago I asked if I...

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4Thank Eddie E
Brett S, Manager at The Inn at Charles Town, responded to this review

Eddie E, Thank you for choosing The Inn at Charles Town, and sharing your valuable feedback. We strive to provide Red Carpet Customer Service to all of our guests, and we are deeply saddened that we failed to do so. This unfortunate occurrence has given us an opportunity to reevaluate our guest check-in policies and procedures, and to help better...

Washington, District of Columbia, United States
Reviewed 28 May 2014

This is a really nice, brand spankin' new, hotel. EXCEPTIONAL for the area and reasonably priced. Everything is clean, the staff is friendly and helpful and the location is PRIME. That being said, we've only been able to stay there once. We've tried several times to make reservations, walk-in, etc and there is never a room available. Our fall back...

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Helpful?
Thank Maureen H
Brett S, Manager at The Inn at Charles Town, responded to this review

Maureen, Thank you so much, your kind compliments flatter and humble us. We are thrilled that we were able to exceed your expectations and provide outstanding Red Carpet Customer Service. We definitely look forward to seeing you again soon! Usually our busiest days at the Inn are through the weekend, Thursday- Sunday, and our accommodations can be limited at times....

Pennsylvania
Reviewed 16 May 2014

I love the Inn at Charles Town. The rooms are convenient and they have a free shuttle to and from the casino and race track. The employees are very pleasant. They have a nice continental breakfast with a great crew to keep it stocked. The rooms are nice and clean. I have always requested and received an upper floor rear...

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Helpful?
1Thank CountryMouse103
Brett S, Manager at The Inn at Charles Town, responded to this review

Countrymouse103, Thank you for sharing your feedback with us. We are very happy to hear about your pleasant stay, especially being able to watch the horses run the track from the hotel room. The view of our beautiful race track is one that we pride ourselves on. The rates for our rooms overlooking the race track are different from the...

Hawaii
Reviewed 5 May 2014

We stayed here for a night and it was a great experience. Room is so cozy with great view of the race course. Did not spend time in pool and other hotel facilities. Pros: Clean rooms, soft and clean linens, staff, Continental buffet breakfast and 24/7 shuttle service. Cons: TV remote (I don't know why in hotels they don't work...

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2Thank USValib
Brett S, Manager at The Inn at Charles Town, responded to this review

USValib, Thank you for sharing your trip with us! We are very happy to hear about your pleasant stay including the room view of our race track. We thank you for brining the remote issue to our attention. We are currently in the process of replacing all of our TV remotes to help better the guest experience. We look forward...

Milwaukee, Wisconsin
Reviewed 28 April 2014

Stayed here last week just for one night and it was an excellent experience. We had been traveling for about ten days and this was by far the nicest room we had. It reminded me of a suite on a cruise ship which had a sort of separate sitting area with an additional television there. The service was fine. It...

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Helpful?
1Thank Holldoll
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Holldoll, Thank you for sharing your wonderful feedback with us. We are very happy to hear about your stay at the Inn during your 10 day journey. We look forward to exceeding your Red Carpet Cutomer Service needs during your next getaway to Charles Town! Kindest Regards, Brett Sullivan | Director of Hotel Operations

Oriskany, Virginia
Reviewed 17 April 2014

Best Friend and I stay there about every 3 months . They have THE BEST STAFF EVER , .The Breakfast Buffet is Wonderful,The rooms are ALWAYS Clean and Outstanding,Every visit we have been treated GREAT . The Shuttle Driver's are Wonderful and Very Friendly ,,, Even the Cleaning Staff are always Friendly and Caring, Love the Computers set up for...

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1Thank Teresa D
Brett S, Manager at The Inn at Charles Town, responded to this review

Teresa D, Welcome Home! Thank you for sharing such wonderful feedback with us! We are delighted to hear about your Red Carpet Customer Service encounters during your most recent stay . We look forward to exceeding your expectations during your next planned trip to your home away from home! Kindest Regards, Brett Sullivan | Director of Hotel Operations

Richmond, Virginia
Reviewed 13 April 2014

The rooms are great - continental free breakfast provided. Love how the shuttle runs from the hotel to the casino. My sister and I could not be happier when we stay there. We are treated like family. Can not say enough good things about it.

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1Thank katzmom12
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Katzmom12, You are definitely family when you stay with us at the Inn and it warms our hearts to hear that our staff made you feel at home! Thank you for taking the time to review your stay, we truly value your feedback. It was wonderful to have you and your sister visit us again. We are glad that...

Jersey Shore
Reviewed 11 April 2014

I visited here on a business trip and was surprised that the hotel wasn't connected to the casino. They have a shuttle that goes back and forth to the casino every 15 minutes. The atmosphere was excellent, similar to a nicer Hampton Inn. The front desk agent was by far the friendliest I have ever seen. The rooms were spacious,...

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Helpful?
Thank WaterfallsLover
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Waterfallslover, Thank you so much for your kind feedback, it is greatly appreciated. We are absolutely delighted that we could help make your business trip an exceptional experience. We are glad that you found the staff so friendly and the shuttle convenient. The Inn at Charles Town strives to provide excellent care and Red Carpet customer service to every...

Reviewed 10 April 2014

We stay at the Inn several times a year, and are always pleased with the service and cleanliness. On this most recent trip (Apr 1-2), while having breakfast, we were treated to outstanding service by Tonja, a waitress we had never met before. She was attentive and pleasant, and made sure we had everything we needed, including peanut butter for...

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Helpful?
1Thank Kathy T
Brett S, Manager at The Inn at Charles Town, responded to this review

Kathy T, Thank you for sharing your wonderful feedback with us. We are very happy to hear about your stay at the beginning of April. We look forward to exceeding your Red Carpet Cutomer Service needs during your next getaway to the Inn at Charles Town! Kindest Regards, Brett Sullivan | Director of Hotel Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 

Additional Information about The Inn at Charles Town

Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Region: United States > West Virginia > Charles Town
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Charles Town staff and other travellers.
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Questions? Get answers from The Inn at Charles Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbered and higher floors provide great views of the track.”
 of 5 bubbles BLANCOB_12, 1 Nov 2016 | Read review
“Try to get room overlooking race track”
 of 5 bubbles frankdS3811RS, 1 Nov 2016 | Read review
“4th floor had a great view of the track. Lower levels may be blocked by the line of shrubs/trees between the hotel and the track.”
 of 5 bubbles raymondw689, 21 Oct 2016 | Read review
“I enjoyed overlooking the race track during races.”
 of 5 bubbles alvyceanem, 12 Aug 2016 | Read review
“Book early and request a track side room”
  • DirectTV
  • Comfy beds
  • Double Room with a view of the mountains and Route 340
  • free amenities
 of 5 bubbles tix2travel, 30 May 2016 | Read review
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