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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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874 Reviews from our TripAdvisor Community

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Showing 872: English reviews
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Pennsboro, West Virginia
Reviewed 3 days ago NEW

The hotel staff are wonderful! I was treated with respect and friendliness. They made our stay enjoyable. It's close to great shopping and many other locations. I do not recommend the restaurant chain located in the hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nonnie035
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are glad you had a great stay at Embassy Suites by Hilton Charleston. It's good to know you were impressed with our convenient location and that our associates left you with a good impression of the hotel. Thanks again for being our guest, we look forward to welcoming you back soon! Mark Cherry General Manager

Cleveland, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 8 December 2016

Recently stayed at this hotel for one night while visiting Charleston for a gymnastics competition. Impressive first impression when you walk into the lobby. We had a two-double two-room suite, room was clean and had microwave, refrigerator and coffee pot. Beds very comfortable, sleeper sofa in living room not so much (said teenage daughter), but that's pretty standard. Hair dryer...

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Thank Dittodot
About Hotel's Favourite Review
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us recently while visiting Charleston for the competition. We are happy to know you were impressed with our lobby, your comfortable room and especially the breakfast we served. It's definitely a guest favorite, and we're glad you enjoyed it, too. We appreciate you being our guest here at the Embassy Suites by Hilton Charleston, and...

Weirton, United States
Reviewed 6 days ago NEW

Overall room and stay was very good. Will be staying again in near future. Mall and several eateries are right next door. Staff was pleasant. Will be staying again in near future. Parking was $12 @ night in parking garage ... wish that was lower, but you are right in the downtown.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Paul C
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Paul, thank you for choosing to stay at the Embassy Suites by Hilton Charleston. We are glad you had an excellent stay and were impressed with our convenient location close to various restaurants and activities. We also appreciate your observation and look forward to your return visit! Mark Cherry General Manager

Bowie, Maryland
Reviewed 6 days ago NEW

Overall, things were pleasant. However, the parking situation needs improvement especially in bad weather. There was a daily charge for parking and the parking deck is not connected to the hotel. The staff at the hotel are great and is the best feature.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nelric78
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Nelric, it was a pleasure to have you as our guest at the Embassy Suites by Hilton Charleston. It’s great to read that our team members made your stay more enjoyable and was the highlight of your visit. Having said that, I have also taken a note of your concern. We hope you will stay with us the next time...

Lost Creek, United States
Reviewed 6 days ago NEW

Nice location friendly staff, clean, bed comfortably,s room are very nice. this hotel is awesome. I recommend this to anyone going to Charleston. walk to mall, Conference room . I rate this hotel a 10

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 100sherrit
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay at the Embassy Suites by Hilton Charleston. Nothing is more important than your satisfaction so we are delighted to know how happy you were with your clean and comfortable room. Thanks again for recommending us online, we look forward to seeing you again soon! Mark Cherry General Manager

Reviewed 1 week ago via mobile

I stayed here for a conference and enjoyed it very much. The suites are spacious and squeaky clean. It is quiet after hours although there are opportunities not to be quiet (a very nice hotel bar). The breakfast is great, complete with omelet bar. And it's close to everything.

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Helpful?
Thank Paul E
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Paul, we are so glad your conference brought you to the Embassy Suites by Hilton Charleston. It's good to know you enjoyed your stay and were impressed with all the aspects of our hotel. Thanks for your feedback, we look forward to welcoming you back at our hotel! Mark Cherry General Manager

Charlotte, NC
Reviewed 1 week ago

We have stayed at this hotel several times over the years on our way back and forth to visit family in Michigan. This hotel is safe, reliable and has good service. Not the newest of the Embassy Suites, but a great haven along the interstate.

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Thank Tish M
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Tish, thank you for making Embassy Suites by Hilton Charleston your preferred choice for all your visits to the area. There is no better compliment than a guest who keeps coming back time after time! I'm so glad you continue to enjoy our hospitality. It is always a pleasure to have you and your family as our guests, and we...

West Virginia
Reviewed 1 week ago

i have stayed here multiple times. it is always a pleasant experience. clean, friendly and helpful staff obviously trained to be responsive from front desk to cleaning staff. the only reason for lack of the fifth star is that on occasion, not often, something falls through the cracks--not due to lack of effort or congeniality, but this is a large...

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Helpful?
Thank mark m
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Mark, we appreciate your loyalty to Embassy Suites by Hilton Charleston. We are happy to be able to provide you with a pleasant stay once again. Thanks very much for the kind comments about our staff. We value your constructive comments and ensure you that we will keep working diligently to keep your business for many years to come. Thanks...

Ocala, Florida
Reviewed 1 week ago

Staff very helpful beginning with ck in and taking bags to room in order that we could park. Breakfast was particularly excellent the waitress and kitchen personnel were very congenial. Food was quite good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert V
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Robert, we are glad you chose to stay at the Embassy Suites by Hilton Charleston on your recent business trip to the area. We are so pleased you found our team welcoming and friendly, and you especially enjoyed the breakfast buffet. We are grateful for your comments, and we hope you will stay with us again the next time you...

Helena, AL, United States
Reviewed 2 weeks ago via mobile

The hotel was clean and the staff was pleasant. The parking is a little difficult as there is a parking garage behind the hotel and there are currently no defined walkways. The digital key works great and made the parking easier. Watch for pan handlers at night as there were several but the police were quick to move them along....

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Helpful?
Thank Roger K
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to post a review. We are glad that you liked our well-kept property and welcoming associates. Although we are happy our parking facility was to your liking, we are sorry for any inconvenience it might have caused. We hope to welcome you back to our hotel and earn your highest ratings by providing you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: $182 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
1 month ago
Holland, Michigan
Canandaigua, New York
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
 of 5 bubbles S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5