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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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875 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charleston
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Showing 873: English reviews
Richmond, Virginia
Reviewed 28 June 2016

We spent one night on our way to Louisville, KY and it was excellent. Check in was a breeze and the room was clean and spacious. The bed slept great, but the highlights were the complimentary happy hour drinks and snacks and of course the made to order breakfast. Check out was quick and easy. Have never had an issue...

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Helpful?
Thank ydnab
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your recent stay experience at Embassy Suites by Hilton Charleston. It's great to hear you had a wonderful visit, and you were able to take advantage of our complimentary features, especially our breakfast buffet along with cooked-to-order omelet station, and the evening reception with drinks and snacks which was the highlight of...

Elkins, United States
Reviewed 27 June 2016

A truly wonderful experience. A clean, friendly, welcoming, safe hotel to stay in. All staff, including but not limited to housekeeping, front desk, bartenders, custodial, wait staff, security guard and van drivers were wonderful. They went above and beyond to help me and all of them appeared that they truly loved their jobs. The hotel was clean, my suite was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Delia C
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We are thrilled you had a great stay at the Embassy Suites by Hilton Charleston. We appreciate your nice comments about our hotel, your clean suite and especially about our staff. Making our guests feel comfortable and welcome is the goal of every team member, and they will be happy to hear their efforts were noticed. We hope you will...

Portland, Maine
Reviewed 26 June 2016

Our family of 6 chose to stay here to take a break from camping during our road trip. We had a suite of nice clean rooms and experienced a quiet restful night. Fast internet connection was nice though we had to pay for it. Made reservation by cell phone while traveling. Representative was very patient while I related info to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank buko12000
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We are thrilled you and your family had a great stay, and that your suite was perfect for your needs and provided you with a great night’s sleep. We are glad you enjoyed our facilities and the customer service received from our front desk associate. It is pleasing to hear that your children had a great time in the pool...

Bluefield, United States
Reviewed 25 June 2016

This hotel was absolutely wonderful. I always enjoy myself when I stay here. The staff is very helpful. The hotel is very clean and well kept. This is the hotel I stay at anytime I visit Charleston, WV. I couldn't imagine staying anywhere else.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Laura G
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the wonderful comments about your stay at our hotel once again! We are so delighted that you loved our well-kept property, helpful associates and our convenient location which was perfect for your needs. We truly appreciate your loyalty to Embassy Suites by Hilton Charleston and look forward to welcoming you back soon. Mark Cherry General Manager

Reviewed 23 June 2016 via mobile

My husband and I stayed here for one night while traveling home from a business trip in Cleveland, Ohio. After a not so great Embassy experience in our previous hotel, this visit restored my faith in Embassy. The decor of the hotel is very nice. Loved the fountains and plants on the main floor. We are Hilton Honors members and...

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Helpful?
Thank Amy E
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying at our hotel and for being a loyal Hilton Honors Member. We are thrilled you were impressed with our property and the overall decoration. We are also glad you savored our food and beverage offerings during the happy hour as well as at the breakfast. It is pleasing to read you were impressed with the services...

Raleigh, North Carolina
Reviewed 21 June 2016

Third stay at this property, mainly due to it's location on a common travel route for our family. Our room was ready, in working order, and clean. Staff was friendly at check-in and the goodie bag for being a rewards member was hearty. We even found a parking spot in the tiny lot out front! The pool was also clean...

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Helpful?
Thank NCfamily77
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying once again at the Embassy Suites by Hilton Charleston and for sharing a review online. We are pleased that you liked our friendly associates, parking facility and our indoor pool. It is also good to read our breakfast offerings were to your liking and that our location was perfect for your needs. However, we apologize you...

Poland, Ohio
Reviewed 20 June 2016

Room had a musty smell and outdated. Had to pay an extra 12$ just to park. Overpriced restaurant but service was good. Stayed in hotels that were comparable in price that were a lot nicer and cleaner.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank johnpM5050ZI
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your review. We are so sorry to hear your stay with us was disappointing. I sincerely apologize for the cleanliness issues you experienced. I have already shared your feedback with our staff to help us improve our procedures so this doesn't happen again. Thank you for your sincere feedback, and we hope you will give us another...

Charleston, West Virginia
Reviewed 20 June 2016

This is a great hotel that has a wonderful complimentary breakfast buffet and manager reception. It is a minute walk to a large mall with a lot of eating options. The hotel restaurant and bar is great as well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jason S
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest and are thrilled you had a great visit at the Embassy Suites by Hilton Charleston. We are grateful for the nice comments about our reception, tasty breakfast offerings, our on-site restaurant and convenient location to various shops and restaurants. Thanks again for giving us your feedback, and we hope you will stay with us...

North Ridgeville, Ohio, United States
Reviewed 19 June 2016

Hotel is in a great location in Charleston, easy to get to, easy parking, next to mall with food court. Rooms are clean, beds are comfortable. Bathrooms are very dirty and when they get wet, you leave tracks of mud/dirt on the tile which was disgusting. Bathrooms definitely need updated. One elevator wasn't working and there is no exit door...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tonya S
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for providing your constructive feedback about your recent stay with family. Although you liked our central location and clean accommodation, we are sorry for the less than satisfactory experience you had at our hotel. Please accept my sincere apologies regarding the cleanliness and engineering issues you encountered while staying at our hotel. Please know that we do not...

Coalton, West Virginia
Reviewed 15 June 2016

I loved this place!!! The staff and accommodations were awesome! Great location, awesome evening reception! I would recommend this hotel to anyone! Nice big rooms that were very comfortable! The pool and hot tub were very nice!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank C1250AQaaronh
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your wonderful experience at the Embassy Suites by Hilton Charleston. It is great to read that you were impressed with our courteous associates, convenient location and your comfortable accommodation as well. We are also happy that our evening reception, pool area and hot tub were to your liking. We appreciate you recommending...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: $183 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
1 month ago
Holland, Michigan
Canandaigua, New York
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
 of 5 bubbles S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5