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Embassy Suites by Hilton Charleston

EmbassySuites.comUS$169*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Charleston
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932 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charleston
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Showing 930: English reviews
Reviewed 9 July 2016 via mobile

On our way home from vacation with family (4 incl 2 kids 10,12) and made last minute reservation here as a stopover. Biggest concern was cleanliness of rooms and lack of attention to details. 1/2 eaten candy bar was in snack/bar area. It also was evident someone had been in our room prior to arrival as there was a cell...

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Helpful?
Thank angelak26
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to provide a constructive feedback regarding your recent stay. I am sorry you had an unpleasant experience. We apologize for the cleanliness and service issues you encountered, and for the inconvenience it caused. We take pride in attention to detail, but clearly we were not up to our brand standards on your stay, so...

New York City, New York
Reviewed 8 July 2016

This was our third time at this property for soccer r finals. Breakfast included and early enough to make the 7am games. Happy hour great! Also mall next door and convenient to restaurants like outback, chilies, tidewater, qdoba, and great beer and burritos at Black Sheep( highly recommended )

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank H6181FPmm
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback about your recent visit to the Embassy Suites by Hilton Charleston and for your loyalty to our hotel! We are happy to hear our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. We are delighted to read that you enjoyed our complimentary...

Purchase, New York
Reviewed 8 July 2016

Although check-in was fast and friendly, the experience went downhill from there. There is a small parking lot in front of the hotel but it was full - most guests will wind up parking in a lot shared with the Town Center Mall. If I recall correctly, there is a special entry lane for hotel guests. The lot costs $12...

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Helpful?
Thank Jazz_and_cocktails
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to post a review. We are glad that you liked the service provided by our associates. However, I regret that you did not have the best experience at our hotel, and I apologize for the same. Though you liked your spacious accommodation and had a good night’s sleep, I regret that you were not...

Raleigh, North Carolina
Reviewed 7 July 2016

This was a one night stop on a road trip with my wife and three young children. The hotel was very nice, and walkable to many restaurants and a mall, very nice location. The room was clean and comfortable. The evening reception was a nice touch with free adult beverages as well as kid friendly snacks. The breakfast buffet was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q4334HPjohnl
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your thoughtful remarks about your stay with family at the Embassy Suites by Hilton Charleston recently. We are delighted to hear that our location close to area restaurants and shopping outlets was perfect for your needs, and that you loved your accommodation as well. It is also pleasing to read that you enjoyed our complimentary evening...

Portsmouth, New Hampshire
Reviewed 7 July 2016

My rating is effected by the high price of our room. For the high price, I would have expected less dated and worn room furnishings. The room was musty and we needed to call housekeeping for air freshener more than once. The Internet was unusable even for a hhonors member. The good things were an excellent evening reception with free...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank chrisD9468JV
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your stay. We appreciate you pointing out the enjoyable aspects of your stay, but we are sorry that we fell short in some areas. We appreciate your observations, and have shared your comments with the appropriate individuals in our organization. Regarding our pricing, we continually evaluate our costs and the surrounding market to keep our prices in...

Fort Mill, United States
Reviewed 7 July 2016

The hotel was ok, the service was ok, nothing extraordinary. It was noisy at night, and the internet connection was poor. The highlights were the decent breakfast and the reception in the evening. The price for our two night stay was $500 with parking. We expected a lot more for the price we paid.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tammi D
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing our hotel. We are sorry to hear your stay did not meet your expectations. We apologize for all the inconvenience you experienced due to the noise issues and our internet connectivity. Our goal is ensure an excellent experience, so we appreciate you letting us know so we can make improvements. We value your business and hope...

Wantagh, New York
Reviewed 6 July 2016

Bathroom had black mold all over and wasn't cleaned very well . Bring your own pillow, there pillows were horrible. Breakfast was awesome . Staff was attentive and friendly . The evening happy hour was good but food was just chips and dip .

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Diane A
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to provide your feedback. We are glad that you liked our breakfast offerings, friendly associates and our complimentary evening reception with drinks and snacks. However, we are sorry you were unhappy with the pillows in your room and that you encountered cleanliness issues with your bathroom. We take pride in our cleanliness and attention...

Jacksonville, North Carolina
Reviewed 5 July 2016 via mobile

This particular Embassy Suites had the nicest cocktail hour of any I have ever stayed at. The food was delicious. There were cheeses, crackers, spreads, meats, shrimp, veggies and fruits. We thoroughly enjoy our cocktails and appetizers.

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Helpful?
Thank Jampike
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your recent stay experience with family, and we are thrilled to hear you were able to take advantage of our complimentary evening reception with drinks and snacks. We are glad you loved the Embassy Suites by Hilton Charleston, and hope you and your family will stay with us again the next time you are in the...

Middletown, Rhode Island
Reviewed 4 July 2016

We were in town for a Soccer Tournament and I would say the hotel was booked. It was definitely a busy place to be. Everything was handled professionally, even when the kids got a little busy. The morning free breakfast was great, it was nice to have a omelette made to order. The nightly open bar for happy hour (Longer...

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Helpful?
Thank jmedei48752016
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your recent experience at Embassy Suites by Hilton Charleston. It's great to hear you had a wonderful stay and your accommodation was perfect for your needs. We are absolutely thrilled to read that you were able to take advantage of our amenities – especially our complimentary breakfast buffet, and evening reception with...

West Orange, United States
Reviewed 4 July 2016

Amazing place to stay. Staff always so friendly and helpful. Love that they have a shuttle to take you around and pick you up. We have stayed several times and it is always so clean. Love that it is located in the center of Charleston within a large mall and restaurants that you can walk to. Love the quaint town....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ada R
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Welcome back! Thank you for staying with us recently and for providing your wonderful feedback. We enjoyed having you as our guest here at the Embassy Suites by Hilton Charleston, and are delighted to read that you loved the exceptional service from our associates as well as our immaculate property. We are happy to hear our downtown location within walking...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Region: United States > West Virginia > Charleston
Price Range: $201 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
4 months ago
Holland, Michigan

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
RobertZ519, 13 Dec 2016 | Read review
5 of 5
EmbassySuites.com
US$169* /night
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Prices are for 1 room, 2 adults
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