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Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
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309 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Reviewed 16 November 2015

I chose this property for our quick trip to Charleston, WV as it was close to the bar we would be going to in order to see a friend's band play. It was absolutely perfect. We arrived after midnight on October 30th and were pleasantly greeted by staff who were efficient in their responsibilities of getting us checked in, as...

Thank Carmen J
Vienna, West Virginia
Reviewed 10 November 2015

Traveling for business with my son and I, we chose a room with a nice suite area for TV watching and a separate area for sleeping. The four Points,staff was excellent, friendly and the place looked great. A nice retro look to the Hotel. Great sized TV and super comfortable beds. We also like that there was a regular thermostat...

Thank Dadstruction
Louisville, Kentucky, United States
Reviewed 9 November 2015

I wanted to give this hotel an above average rating, however the noise level made me give it a lower rating. Our room had a beautiful view of the river, however was very loud due to highway traffic and road traffic (the road has bumps and we heard every car that hit those bumps all night long). They had earplugs...

Thank DianaPrentice
Madrid, Spain
Reviewed 31 October 2015

Reception at night pretty good. During the day, don't know the area, don't give good directions, don't know good restaurants. One forgot to tell the maid service we were out of our room to clean it. They have no good rooms with view.

1Thank Adventurer2011
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Adventurer2011, Providing our guests with top notch service is a top priority to our team, and while we are pleased to hear you received great service from our evening front desk team, we apologize this was not consistent throughout your stay. Please rest assured that we have addressed your feedback with our team to ensure we are delivering the...

Boston, MA
Reviewed 27 October 2015 via mobile

This is now my go-to hotel in Charleston. It's new, clean, and comfortable. Staff members are very friendly and breakfast is good. I have stayed here many times and have never had a bad stay. In addition, the location is excellent. Go for a walk or run on the river and walk a few blocks to downtown restaurants and attractions....

1Thank Jayson B
Tuscaloosa, Alabama
Reviewed 15 October 2015

Simply clean and large room. Bar and restaurant in lobby. Close to river and walking distance to great brew pubs and food. Shuttle service is frwe from Airport. Mike, the driver, is very knowledgeable about the area and the best places to eat. Caught Art Night downtown. Free appetizers and drinks! Very safe and fun.

2Thank Chickelbuck
Cleveland, Ohio
Reviewed 15 October 2015

We liked the location and the staff. However we were disappointed with the rooms (suite). The bedroom had no chairs in it, so no place to sit but the bed. The carpets were a bit dirty. My wife's slippers were dirty on the bottom after one day. The restaurant was surprisingly good with very good service.

1Thank William B
Pittsburgh, Pennsylvania
Reviewed 7 October 2015

Stayed one night in Charleston on a whim traveling back from Tennessee. We found out that that there was a car cruise that weekend. We took a chance an was able to get a room, very lucky we were. The hotel was wonderful, the staff was wonderful, the restaurant in the hotel the Recovery Sport's bar was awesome. We had...

1Thank cumer64
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear cumer64, We’re thrilled you thoroughly loved your stay and enjoyed our friendly team, delicious restaurant, and great location. Thank you for sharing with us, and we look forward to hosting you again next year! All the best

Reviewed 5 October 2015 via mobile

I have stayed at this establishment twice. I chose to stay a second time because it was nice and clean. Second time was a little different. First off from the very first time I stayed, the view is nice of the river. Second, the noise from the street is very audible that ear plugs are awaiting guests. I used them....

1Thank labacra
Richmond, Virginia
Reviewed 3 October 2015

When we checked in, we were given vouchers for breakfast, two for each morning. We used them both mornings, signed off on the check when it came, added a tip, and thought we were set -- but no -- they charged us for one morning of breakfast $10 pp so when we got our credit card bill (the charges for...

4Thank LadureeFan
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear LadureeFan, We apologize for the complications you encountered with billing as we certainly understand your frustrations. Our General Manager, Dale Jordan, would like the opportunity to personally amend your experience and invites you to contact him directly at djordan@fourpointscharleston.com to further discuss your stay. Again, we truly regret to disappoint, and we hope to have the chance to make...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd E, Charleston, WV 25301-2181 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: $149 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
8 questions
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Charleston, West Virginia
10 months ago
Toronto, Canada
over a year ago
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over a year ago
Melbourne, Florida
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Questions? Get answers from Four Points by Sheraton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you choose a room overlooking the river - keep in mind this is the street side so you get traffic noise and also train noise.”
 of 5 bubbles B2493DYkathyl, 7 Mar 2017 | Read review
“The even number rooms are overlooking the famous outdoor stage with great entertainment featuring famous guests.”
 of 5 bubbles 934rosies, 3 Mar 2017 | Read review
“River view is pretty but other side is quieter.”
 of 5 bubbles eljay2015, 24 Jan 2017 | Read review
“River side, for the view.”
 of 5 bubbles 147carmelitap, 18 Jan 2017 | Read review
“Ask for a room overlooking the river, just know that you will get a LOT of afternoon sun”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5