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Four Points by Sheraton Charleston

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Four Points by Sheraton Charleston
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320 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Raleigh, North Carolina
Reviewed 22 August 2016

The hotel was nice. The front desk at night could have been a bit nicer to us as we had been traveling all day and night. Top it off the bar closed really early so we couldnt have a night cap before hitting the sheets. The rooms were super nice.

Thank Wolfiegal
Lake Oswego, Oregon
Reviewed 17 August 2016

Rooms had ample space. Modern, clean and comfortable. Friendly, helpful staff. Spacious lobby with bar and restaurant. Good restaurants withing walking distance. Nice view of River from room. River park across the street.

Thank jeft
Winston Salem, North Carolina
Reviewed 13 August 2016 via mobile

A nice hotel with nice rooms and a nice staff. Sue at the front desk was very friendly and helpful. My only complaint is the mattress, which sloped toward the middle. The linen, though, was very soft and clean.

Thank kevdds
Reviewed 12 August 2016 via mobile

We stayed one night at the Sheridan on a drive through and had a room with a beautiful view of the river. I requested a king room but got a room with 2 double (not queen) beds. The room was clean and comfortable. We took advantage of the shuttle which took us to a nearby restaurant and came promptly for...

Thank Mark J
Reviewed 7 August 2016 via mobile

Upon check in Tammy was working at the front desk. She was extremely rude to everyone. I was in the middle of checking in and in a conversation with her and she answered two phone calls back to back which I also overheard & she caught an attitude with those on the line as well. Tammy said she'd have a...

Thank Paige B
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Paige B, We are very sorry to hear that you were disappointed with your stay, and apologize for the inconveniences you and your family experienced. It is very important to us to provide all our guests the best experience and customer service, and I sincerely apologize our staff was not empathic towards your concerns during your stay. Receiving this...

Reviewed 5 August 2016 via mobile

This place is awesome. We stayed here a week on business. The accommodations are clean and well maintained. The staff is friendly. Without Heather at the front desk I would have been lost all week. Great place! I will be returning.

Thank Gunner 2
Reviewed 28 July 2016 via mobile

When you first walk into a motel room and see that the bed linen is white, in my opinion, that tells you something. I felt like the rooms were clean. The staff was friendly and the view from our room was the river which was really nice. We stay there at least once a year when we visit my brother.

Thank grniiii
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear grniii, Thank you for your glowing review! We're glad to hear you enjoyed our clean accommodations and friendly team. We hope to see you again soon - all the best.

Butler, Pennsylvania
Reviewed 26 July 2016

I stayed at this hotel for 4 nights in July 2016. Their breakfasts are slow and you have to wait for over an hour to get served. Their sport's bar restaurant food was okay but the service was extremely slow. We had to wait for 30 minutes just to get our check. The rooms were average. I found hair in...

Thank Shelby155
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Shelby155, We regret to hear your expectations were not met and apologize for the complications you encountered during your stay. Our team strives to deliver exceptional experiences to our guests, and we have addressed your comments to ensure these things are rectified. Our General Manager, Dale Jordan, would also like the opportunity to personally amend your experience. Should you...

Toledo, Ohio
Reviewed 25 July 2016

I'm a traveling songwriter that plays shows in Charleston about 4-6 times per year. I stay in hotels all over US (mostly this side of the Mississippi) and this is one of my fav locations. Gina is the coolest, sweetest thing you ever met. The rest of the staff is super pro too. Free shuttle. Walking distance to many restaurants...

Thank FishFisher1000
Reviewed 25 July 2016 via mobile

Suite was very nice parking not so good very friendly an food was ok they said we had a down town view but ended up with a view of the parking garage could only see a couple buildings half way up was ok but not my first choice very quite pool was small

Thank Bobzombeck

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07/05/2017 08/05/2017
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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd E, Charleston, WV 25301-2181 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: $143 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view was beautiful”
kimlX5628QG, 12 Apr 2017 | Read review
“If you choose a room overlooking the river - keep in mind this is the street side so you get traffic noise and also train noise.”
B2493DYkathyl, 7 Mar 2017 | Read review
“The even number rooms are overlooking the famous outdoor stage with great entertainment featuring famous guests.”
934rosies, 3 Mar 2017 | Read review
“River view is pretty but other side is quieter.”
eljay2015, 24 Jan 2017 | Read review
“River side, for the view.”
147carmelitap, 18 Jan 2017 | Read review
5 of 5
US$93* /night
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