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Charleston Marriott Town Center

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Charleston Marriott Town Center
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510 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Lexington, Kentucky
Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed yesterday NEW via mobile

I enjoyed my stay at this Marriott. Quick check in and my $15 parking was free because I used Marriott app (mobile) to check in. Nice little savings. Concierge room was well stocked with food and beverages. Good location next to mall as well.

Helpful?
Thank BackInLex
Durham, North Carolina
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

We have come to expect high standards from Marriott, and this property does not disappoint, though it comes up short in one area. More on that in a moment. Our check-in went smoothly. Easy to unload under the huge overhang, plenty of luggage carts available, even a bellman if you prefer. The room was larger, with a very comfortable king... More 

Helpful?
Thank Chrisco01
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay! I hope we have another opportunity to host a stay for you in the future. I would also like to mention, Marriott Rewards Members using the mobile check-in feature receive complimentary parking at our hotel. If you are not a member please go to Marriott.com/rewards to... More 

Beckley, West Virginia
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago

This Marriott is in a great location. Walk straight across the road to the town center mall and to the civic center. The room was clean but only average, we have stayed in much nicer. The rooms are kind of on the small side. The hotel overall seems very well taken care of. Staff was extremely helpful and professional. Pool... More 

Helpful?
Thank tntnn
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to provide your feedback regarding your stay! I hope we have another opportunity in the near future to host another stay for you. Thank you for choosing Marriott! John More 

Spring Hill, WV
Level Contributor
112 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago

I love the Marriott the rooms are always immaculate and the service is extraordinary-the WVU Mountaineer Classic uses the hotel for their base and everyone loves it. The restaurant serves great food also and they have a pool and exercise machines. for a truly memorable event try the Marriott they will make your event very sepecial

Helpful?
Thank Judith R
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for your feedback and great review! I will share this with our team. I hope we have another opportunity in the near future to host another stay for you. Happy holidays! John More 

Salt Lake City, Utah
Level Contributor
153 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 4 weeks ago

Low ceilings, tired decor, dirty carpeting make this hotel depressing. Staff is very nice and helpful. Location is near the end of town, adjacent to a mall. Terrible coffee in room (why bother?) although having a refrigerator is nice.

Helpful?
Thank abcpoet
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. Please accept our sincere apology for failing to provide the expected levels of service. I hope in the near future, we have another opportunity to host a stay and work towards becoming your preferred hotel in the Charleston area. Thank you for choosing Marriott! John More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2016

This place was decent. It was clean, but it was very noisy. We were awakened 3 times during the night by people being loud. The beds were very comfortable, though. I think the place is too expensive, for what you get. There was no mini-fridge. That would've been nice.

Helpful?
Thank Steve M
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback. If you are planning another visit to Charleston, please visit Marriott.com for available room packages and other available discounts. In addition Marriott Rewards Members receive complimentary internet and parking if you check-in via the mobile app. Thank you for choosing Marriott! John More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 October 2016 via mobile

This was my second stay at the Charleston Marriott Town Center. I stayed here about four years ago and thought it was a fairly nice place to stay. I am a Platinum Member so I stay at Marriott hotels ALOT! Maybe my standards are a little high, but I've stayed at Fairfield Inn's that were so much nicer. Things have... More 

Helpful?
Thank Stephanie G
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. Please accept our sincere apology for failing to provide the expected level of service. In addition to always trying to increase our level of service for our guests, we are always working and planning to enhance the upkeep and maintenance of our hotel. As of recent... More 

Cincinnati, Ohio
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2016

...they charge for internet access and parking! Good location and the Staff is very professional. I still struggle to understand why other Marriott properties provide free internet, free parking and complimentary breakfast while other properties, like this one don't, but yet the room rate is higher. Go figure....

Helpful?
Thank Espeelark
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. Marriott as a company offers many brands with specific levels of service. Our full service brand currently does charge for Internet, parking, etc... As our brand does generally offer more of an Ala-carte type of pricing structure. There are many Marriott brands where the amenities are... More 

Washington DC, District of Columbia
Level Contributor
163 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 16 October 2016 via mobile

Gave this hotel a good review at Christmas and they're still welcoming and convenient to the highway but their new concierge lounge is definitely a work in progress. Frequent Marriott members get free breakfast but how to get back into the lounge with your breakfast in your hands? At least it encourages road warriors to be nice to each other... More 

Helpful?
Thank DC196
Austin, Texas
Level Contributor
320 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 8 October 2016

Stayed here for a conference - it is a pretty hotel with helpful staff. The rooms are clean and comfortable. The exercise room was well-equipped. The location is near a mall and other restaurants, etc., not far from the river. Had drinks at the bar downstairs and the waiter was very friendly.

Helpful?
1 Thank Njoytravl

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 

Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: $156 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Odigeo, Hotels.com, Orbitz, Priceline and Expedia so you can book your Charleston Marriott Town Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Charleston Marriott Town Center staff and other travellers.
3 questions
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Questions? Get answers from Charleston Marriott Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like a room that is low to the lobby others may prefer one more floors up because of the a/c noise”
 of 5 bubbles JudithR701, 9 Nov 2016 | Read review
“i stayed on 16th floor--no nice view though.”
 of 5 bubbles abcpoet, 31 Oct 2016 | Read review
“Traveling with an elderly person , hotel suggested the "short hall" which had less distance to walk. I will remember this for the future.”
 of 5 bubbles vickied873, 4 Oct 2016 | Read review
“Upper floors have balconies.”
 of 5 bubbles millenniumhwy, 18 Sep 2016 | Read review
“The rooms toward the mall higher up are the best toward the mall so you can see the civic center at the corner and the mall.”
 of 5 bubbles TRAVELDREAMER52, 25 Jul 2016 | Read review
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