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Red Roof Inn Charleston - Kanawha City

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Red Roof Inn Charleston - Kanawha City
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370 Reviews from our TripAdvisor Community

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Showing 369: English reviews
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Reviewed 21 February 2017 via mobile

Team member Kelly (and others) were most helpful, friendly, and courteous in getting me what I needed for my room when housekeeping was running shorthanded. I just needed the basics-towels, toilet paper, trash bags, ect. Thank you.

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Helpful?
Thank Edward F
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad to hear our staff worked together to get you what you needed and your stay was pleasant. I'll be sure to let Kelly know of your compliment. We look forward to your next stay with us! Dale Samples General Manager

Reviewed 14 February 2017

The pet friendly premises was immaculate. The rooms were clean and fresh while the staff was compassionate and professional. We were quite impressed by Lisa, Kelly, Jody and especially Paula who treated us like family. Thank you Red Roof Inn! We will recommend and return.

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Helpful?
Thank Kristen W
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to let other travelers know about your great experience. We have been working hard to make sure our rooms are clean and fresh. I will pass the word along to the staff. They always appreciate guest feedback, especially positive. We look forward to your next stay with us! Dale Samples General Manager

Charleston, West Virginia
Reviewed 20 December 2016 via mobile

Alicia always has a smile on her face an is very helpful. Coffee is always fresh and you're always gonna have a few laughs with her. Best customer service I've received in a long time. Very clean rooms and reasonable rates

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Helpful?
Thank drema15
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. Alicia is a valuable part of our organization. All of our guests love her! We look forward to your next visit with us. Dale Samples General Manager

washington wv
Reviewed 19 December 2016 via mobile

The rooms were fairly nice but EXTREMELY small. The room was the smallest I have ever stayed in. The outside entrances mean you can hear everyrhing outside you're door which is annoying to say the least This hotel is in a very bad part of town. Just a very seedy area. The outside is not well lit and a lot...

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Helpful?
Thank jay s
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm pleased to hear you found your room clean. I apologize that you felt uncomfortable while staying with us. It sounds like you may have booked a standard king size room. I might suggest for a little more leg room, you try the Superior King room with desk, microwave and refrigerator. By the end of the winter, we will have...

Bedford, Indiana
Reviewed 16 December 2016

I stayed here for one night. The rooms were clean and had all the amenities we needed. When we wen to check out the next morning the electronic system on our door lock went out leaving us locked outside in the cold. THANKFULLY Alicia at the front desk and Steve the maintenance man were there to help. Steve had our...

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Helpful?
Thank amcastellanos18
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. I'm sorry that the lock malfunctioned, especially on such a cold day, but I'm glad we were able to take care of you quickly. I will let Steve and Alicia know of your appreciative words. We look forward to your next, less eventful, stay with us! Dale Samples General Manager

Reviewed 5 December 2016

The first time we stayed here, there was an issue with a barking dog. Alicia was very apologetic and gave us a night free. The second time we used this hotel the room wasn't up to our standards. We went to the front desk, they apologized and moved us to another room that was up to our standards. Alicia and...

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Helpful?
Thank Shelia P
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm sorry to hear you experienced problems while staying with us, but I'm glad we were able to take care of the issues quickly and to your satisfaction. We look forward to your next visit with us! Dale Samples General Manager

Myrtle Beach, South Carolina
Reviewed 27 November 2016 via mobile

Got a good rate here through priceline. The room was on the slightly smaller side, but was clean, and comfortable. Newer appliances and fixtures as well. I never felt unsafe here. The staff was pleasant and overall a good stay.

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Thank tennboy1981
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. I'm pleased you found you room to be clean and comfortable. It sounds like you booked our standard king room. For a little more space including a microwave, refrigerator and desk you may try our superior king. We look forward to your next visit with us. Dale Samples General Manager

Raleigh, North Carolina
Reviewed 26 November 2016

Nice clean rooms-good location for selection of restaurants & amenities in the area! Friendly staff & quick check-in -but Kelly @ the front desk is exceptional! I hope her mgmt team appreciates her attention to detail with every customer! We stay in many hotels across the country! The hotel personal can make a difference in your hotel stay!

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1Thank bethanylehmannc
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. I'm glad to hear that you found your room clean and comfortable and was greeted by a friendly smile! I will certainly let Kelly know of your kind words. We do appreciate your guest-centric attitude. We look forward to your next stay with us. Dale Samples General Manager

Martinsburg, West Virginia
Reviewed 16 November 2016

We had trepidations based on the other reviews. We were pleasantly surprised by a nice clean room on the first floor. It's a little awkward to get to the hotel, it's behind a strip shopping center through a rough driveway. There are few hotels which accept pets so it's nice to find a welcoming one. Minor issue is ice machine...

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Helpful?
1Thank ERKA2
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. I'm pleased to hear that you enjoyed your stay and your room was clean, comfortable and our staff friendly. At Red Roof, we love pets and accept them without fee at every one of our over 400 locations. We have had some staff turnover during the previous 12 months so it has taken some time...

Tallahassee, Florida
Reviewed 25 October 2016

First off, this is a not a safe area for single travelers. The room was filthy when checked in- half drunk coffee in a cup, bed not made, sheets definitely not cleaned and covered in hair and other debris. The manager was kind enough to refund my stay immediately, which is the only positive thing I can say. There are...

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2Thank Michelle D
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm very sorry to hear about your recent stay. You are welcome to contact me and I am more than happy to make it right. Dale Samples General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
A great 100% Smoke-Free Charleston location, this Red Roof Inn is just minutes from the gold-domed Capitol Building, the Clay Center, the Civic Center, and the University of Charleston. It's an easy 15 minute drive to West Virginia Tech and West Virginia State University as well. The Tri-State Racetrack and Gaming Center is also close to this hotel. This Red Roof has easy access to such outdoor activities as skiing, whitewater rafting, and golf. When you check in, check out the fantastic amenities in our NextGen (R) design rooms! The rooms at this 100% Smoke Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating, and a large, flat-screen TV. This hotel also offers Premium Rooms with our newest renovation package and a welcome snack box in your room! Free WiFi in all rooms. Free coffee and tea available in the lobby. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn Charleston - Kanawha City

Address: 6305 Maccorkle Ave SE, Charleston, WV 25304-2917
Region: United States > West Virginia > Charleston
Price Range: $68 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Charleston - Kanawha City 2*
Number of rooms: 109
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Also Known As:
Red Roof Inn Charleston - Kanawha City Hotel Charleston
Charleston Red Roof Inn
Hotel Style:
#8 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Charleston - Kanawha City staff and other travellers.
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Questions? Get answers from Red Roof Inn Charleston - Kanawha City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the premium rooms. A few more dollars is worth the comfort!”
 of 5 bubbles kristenw173, 14 Feb 2017 | Read review
“The king bed rooms are very nice. The interstate is on the back side of the building.”
 of 5 bubbles sheliap699, 5 Dec 2016 | Read review
“Upgrade to "premium room" worth the extra money”
 of 5 bubbles bethanylehmannc, 26 Nov 2016 | Read review
“Ask for a room away from the highway.”
 of 5 bubbles ERKA2, 16 Nov 2016 | Read review
“Book somewhere else”
 of 5 bubbles W1906PNmichelled, 25 Oct 2016 | Read review
5 of 5