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Holiday Inn & Suites Charleston West

Traveller (182)
Room & Suite (84)
Pool & Beach (16)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly.
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
529Reviews
238Photos
10Q+A
94Room tips
Traveller rating
  • 293
  • 135
  • 65
  • 20
  • 16
Time of year
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  • English
Popular mentions
I haven’t stayed at a Holiday Inn for a while (Hilton Diamond member), but this hotel really impressed me. The manager there went over and beyond in ensuring I made it to the downtown area for dinner. She took extra time and I felt extremely valued by her. I believe her name was
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded yesterday
Thank you so much for your kind words about our hotel. And I am so happy that someone took care of you while you were staying with us. We do have a team member named Melissa that works next door at our sister property. Please come back and join again soon! We would love for you to stay with us again. Hope C General Manager
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This hotel was clean, the rooms looked newly renovated. The food area was roomy and the pool and hot tub was great for the family. There were 3 large groups and lots of events going on that weekend. Hotel was busy. The only negative I can say is on Sunday they were running out
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded yesterday
Thank you so much for your kind words about our property. We recently hired some additional servers to help in the dining room. It is extremely difficult to find people that want to work these days but my team is fantastic. Also, we have a new cook starting the beginning of April that we are so excited about. And yes, Cindy is awesome she is so friendly and really gets the job done. Please come back and stay with us again soon. (To meet some new team members in the restaurant and kitchen :-)) Hope C. General Manager
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We booked on booking.com. When we arrived we were told our room type didn’t exist at that hotel. Said they had nothing to do with booking.com although their 8.5 rating is predominantly showcased. Never offered to give us a different room, said we could stay at either Holiday inn
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded 4 weeks ago
Billy M, I am totally embarrassed by this. Please contact me so I can find out what happened. None of the front desk team members remember anything like this. My email address is hcarroll@discovercharlestonwv.com. And I would like to make this right. Hope C.
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+7
I have stayed here multiple times, but thought I should update my review. The hotel and staff are still excellent, as were my accommodations. On this stay I had a queen kitchenette and it was perfect. The room was cozy and comfortable, near the elevators. The bubble wall is a
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Feb. 1, 2019
David, thank you so much for your comments and making the suggestion of the fitness center being open before 6am. I think that is an excellent idea. We will begin that beginning on Monday 2/4. I am happy to hear that you like us and enjoy your stay. Please come back soon. Hope C.
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Excellent facility-nice accommodations-staff friendly-courteous-helpful!!!!! And MOSA (see Picture below) was delightful 😊. The restaurant was named after Mosa. Breakfast buffet was nice and reasonably priced. Meeting rooms were nice also. Definitely will stay there again
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Jan. 16, 2019
Jackie, I am so happy to hear you enjoyed your stay. Please come back soon when you have more time to enjoy the pool. Thank you for the great review. Hope Carroll General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementHoliday Inn & Suites Charleston West
Guest room
Photo provided by managementHoliday Inn & Suites Charleston West
Meeting room
Photo provided by managementHoliday Inn & Suites Charleston West
Guest room
Photo provided by managementHoliday Inn & Suites Charleston West
Guest room
Photo provided by managementHoliday Inn & Suites Charleston West
Suite
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12345617
I heard there was a firepit outside - is there?
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0 votes
Is HIE priority club accepted here?
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1 vote
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what are the pool hours?
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1 vote
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do you have military discount
Yes, Holiday Inn offers a government rate, which includes military personnel.
0 votes
do you have military discount
I'm not sure tho most chains do have many types of discounts.
0 votes
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12
"Elevators available"
"My room overlooked the rear parking lot, there was also rail road tracks nearby, so there was some noise associated with that."
"Suites are very large"
"Check to make sure, there are no large groups of children staying before booking here."
"Ask for a room away from the train tracks"
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12345619
PRICE RANGE
US$110 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada charleston hotel charlestoncharleston ramada
LOCATION
United StatesWest VirginiaCharleston
NUMBER OF ROOMS
149
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