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Holiday Inn & Suites Charleston West

HolidayInn.comUS$101*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn & Suites Charleston West
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441 Reviews from our TripAdvisor Community

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Showing 441: English reviews
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Reviewed 5 days ago NEW

Wonderful people. great rooms. Chilou and Tiara are wonderful.It is a joy everytime I come here. Chilou is amazing. She is always friendly and makes me feel welcome. Highly recommend this hotel. Thumbs up........................................................................

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Helpful?
Thank Jimmy B
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Jimmy B, Thumbs up to you. We loved your recognition of our two associates and look forward to your return visits. Thanks, S Arnold, GM

Wheeling, WV
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We stayed at the Holiday Inn Charleston West for my son's wedding. Everyone was so friendly and helpful and we were always greeted with a smile! The wedding reception was also held there and everything was top notch! The food was excellent, the venue was beautiful, and the staff was warm and friendly. I would like to particularly mention a...

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Helpful?
Thank ppoguer54
About Hotel's Favourite Review
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear ppoguer54, Well we appreciate the opportunity to share in the wedding day festivities at Holiday Inn and Suites. And we thank you for all the nice comments about Roberta and the staff. It is a special day and we are so happy we could be part of it. Thank you for sharing. S Arnold, GM

Morgantown, West Virginia
Reviewed 1 week ago via mobile

I was expecting something mediocre, but this place was great. Besides being very clean, comfortable and well designed, the staff was over the top! I felt like a guest in a five star New York hotel. I had a wonderful stay. Now, if they would just provide a continental breakfast! I guess that added to me thinking I was in...

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Helpful?
Thank JetTravels
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear jettravels, Thank you so much for your great comments! We greatly appreciate your comments on our staff and the hotel. Thank you for your comparison to a NY Hotel, and we hope to see you again soon! S Arnold, GM

Hershey, PA
Reviewed 1 week ago

This is a hard hotel to review and thus my review title. We stayed here for the convenient location off of route I-64. When getting off the exit you will most likely chose the first entrance to the hotel, but this is in fact the rear of the hotel, continue to the next entrance for easier access to the main...

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Helpful?
Thank Ryan.W
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Ryan, While we wish we could count on your return visit, we know we cannot always meet everyone’s needs. I'm sorry you did not like our lobby and restaurant set up and décor. We are glad you will continue to use the Holiday Inn family of hotels. Thanks, S Arnold, GM

Parkersburg, West Virginia
Reviewed 3 weeks ago

I did not spend the night in the hotel, but I took part of the Almost Heaven Etsy Market on May 6th. The hotel was very modern and beautiful! The pool area looked amazing! The real reason I am posting this is because the staff were un like any staff I have ever seen! These people went above and beyond...

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Helpful?
Thank Katy B
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Katy B, We totally agree. We have the best staff in Charleston and thank you for sharing your remarks. S Arnold, GM

Reviewed 3 weeks ago via mobile

Lovely hotel, great front desk staff. The pool is perfect and there is hot tub. The exercise room is open 24 hours. Location is great. Near to lots of food and other things. Clean quiet room, easy parking. We will definitely stay here again.

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Helpful?
Thank Jay W
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Jay W, Wow, we appreciate the nice comments and will be looking for your to come back soon. Thanks, S Arnold, GM

Reviewed 4 weeks ago via mobile

We stayed here for a wedding, and the service was fantastic! From the time we checked in until we checked out we couldn't be more pleased with our stay. Sam L., Roberta, and Donnie were fabulous! So friendly and welcoming, went above and beyond!! I would recommended this hotel to everyone. Oh, and don't forget to stop and see Mosa,...

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Helpful?
Thank alaina c
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear alaina c, We have the perfect venue for a wedding celebration, and as you mentioned, we have the perfect staff as well. Thank you for mentioning some of them and for sharing your experience. Come back again soon. S Arnold, GM

Vienna, Virginia
Reviewed 4 weeks ago via mobile

This was our second stay and both times we were upgraded to a suite. Their suites are sumptuous. I only wish my kitchen at home was as nicely appointed as their kitchenettes. Big televisions, comfy sitting room furniture, two spacious rooms and a sparkly clean bathroom. They've thought of everything. The hotel is modern, bright and staffed by unusually helpful...

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Helpful?
Thank Dawn M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dawn M, So can I admit I have no idea what food items you mentioned, but I sure hope it helps others coming to the area. We really appreciated your comments and thank you for taking the time to share. We hope to see you again soon. Thanks, S Arnold, GM

Lynchburg, Virginia
Reviewed 4 weeks ago

One night stay to get off the weary road trip. Booked online. Quick check-in and out. Courteous front desk. Quiet, clean room. Just what we needed for good night rest. I have always been able to rely on the trusted name of "Holiday Inn," and this was no exception!

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Helpful?
Thank HisTraveler7
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Histraveler7, You are so kind to continue your loyalty to Holiday Inns. We were glad you choose us and that you remain a dedicated IHG member. Thanks, S Arnold, GM

Reviewed 5 weeks ago via mobile

Being a concierge at a Disney resort, my expectations for service are high. This resort met those standards. When I arrived on 4/23/17 there were two guests waiting to check in and the person working the desk was on the phone and obviously alone. He maintained his composure and professionalism with each guest and multiple phone calls. Then I found...

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Helpful?
Thank Carol K
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Carol K, What a great compliment to compare us to Disney. Thank you for sharing your experience. S Arnold, GM

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, Charleston, WV 25303-1216
Region: United States > West Virginia > Charleston
Price Range: $151 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
10 questions
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South Lyon, Michigan, United States
3 months ago
7 months ago
Atlanta
1 month ago
Jacksonville, Florida
over a year ago
Jacksonville, Florida
over a year ago

See all questions (10)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevator.”
243DLP, 30 Mar 2017 | Read review
“I would imagine rooms away from the elevator are the best. That is where we were.”
donnae479, 6 Mar 2017 | Read review
“The top floor views are great!”
jallen9762, 28 Feb 2017 | Read review
“Kid and family friendly”
circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
903wendyj, 20 Feb 2017 | Read review
5 of 5
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US$101* /night
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Prices are for 1 room, 2 adults
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