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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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415 Reviews from our TripAdvisor Community

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Showing 415: English reviews
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Reviewed yesterday NEWvia mobile

The resturant was great. My server was Roberta, she was excellent, the food was very good with a beautiful presentation. Roberta kept my coffee cup full. I left her a good tip. She also assisted me in what to order for my husband for breakfast as he was out on an early morning business meeting.

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Helpful?
Thank Tracy L
A TripAdvisor Member
2 reviews
Reviewed 3 days ago NEWvia mobile

Richard was friendly and eager to help at the breakfast buffet. Roberta though was the embodiment of customer service. She went beyond what is expected of her job. She brought customer service back. We would return because of her.

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Thank A TripAdvisor Member
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

Kids eat free with a paying adult: Richard took great care of us for breakfast! The food was fresh and well-prepared and we were given take-out containers to take our meals to our room. Service was excellent! The pool is wonderful and the entire place is gorgeous! Highly recommend!

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Helpful?
Thank circbarb
Saint Clairsville, Ohio
Reviewed 1 week ago

We stopped for the night in Charleston on our way to another destination. The hotel is beautiful. The pool & hot tub look so inviting and the bar in the lobby is convenient for guests that want a drink & a bite to eat. Our room was pristine. It was so clean. The bed & pillows were extremely comfortable &...

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Helpful?
Thank Wendy J
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Wendy J, Your comments are very much appreciated. It is always nice when a guest recognizes the hard work of our staff. Thank you for sharing and we hope you can come back soon. S Arnold, GM

Moneta, Virginia, United States
Reviewed 2 weeks ago

The hotel overall was excellent. The breakfast was excellent, the front desk was excellent. The manager handled his part of my visit very well. Two main areas of concern I had was as follows. I called directly into the hotel to make sure I got a handicap room(king or queen). Apparently the front desk was so busy they could not...

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Helpful?
Thank Alfred T
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Alfred T, My sincere apology that the reservation center did not request the room type you needed. So glad we were able to rectify this upon check in and upgrade you. I am unsure why after speaking directly with the housekeeper that she thought you did not want service and my sincere regret your room was not cleaned. I...

Saint Louis, Missouri
Reviewed 2 weeks ago

Hotel was clean and comfortable. We stayed with a dog and had no issues. We would stay here again without question, mainly because we received great treatment from Roberta during breakfast. She was very friendly, helpful and sweet. The breakfast setup is a bit confusing, and I've never come across it before: prepaid breakfast tickets, choice of buffet or made-to-order...

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Helpful?
1Thank jessawhat
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear jessawhat, The last thing we want is to upset our guests first thing in the morning. I too thank Roberta for making your breakfast experience less stressful. We appreciate your mention of her and will continue to look at our seating process. I hope you will come back again. S Arnold, GM

Charleston, West Virginia
Reviewed 2 weeks ago

We booked a romantic weekend to get away from everything, what we got was a night filled with crying babies and screaming children. Hotels need to consider clustering families on floors like the lower floors while placing adults in upper floors. In this day and time when there is NO such thing a parenting, it is frustrating to travel, stay...

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Helpful?
Thank AirForceTraveler
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear AirForce Traveler, We are sorry you picked a romantic visit at the same time others picked a hotel visit with their kids. While I appreciate your comments I feel your frustration is not with the hotel but other factors out of our control. Again, I apologize for any issues directly related to our hotel and hope you will pick...

Yorktown, Virginia
Reviewed 2 weeks ago via mobile

I've stayed in a lot of hotels all around the world but have never received such kind/professional service as I did from Roberta during my recent stay. 5-stars for Roberta! Overall, the hotel is nice and very clean. My only complaint is getting the room right by the ice/vending machines which turned out to be pretty noisy. That being said,...

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Helpful?
1Thank JayH123456
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear JayH123456, Roberta does Rock. My apology if the room location was too noisy and very happy Roberta made your visit memorable. Come back soon. S Arnold, GM

Reviewed 3 weeks ago

My daughter and I stayed overnight February 3rd, traveling home from Michigan. We arrived late with three little ones, ages 5, 3, and 2 months. We were returning home to North Carolina and used this as our "half-way point". Everything with this stay was so much more than we expected. We have stayed in the past in Ripley, WV and...

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Helpful?
Thank 977michelek
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear 977michelek, Your comments almost brought me to tears. I am so thankful that the team was able to show how they can go above and beyond. We thank you for all the nice things you said about the hotel and the people and look forward to your return with bathing suits. S Arnold, GM

Reviewed 3 weeks ago via mobile

Best hotel ever! Clean, neat, and the friendliest staff. Roberta at the restaurant was the epitome of gracious service. Always a smile knows how to make guests feel welcome and special. Kudos The nicest hotel room in area that allows dogs and has a dog walk area. There is a designated dog floor so as not to disturb other guests

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Helpful?
Thank Barbara N
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Barbara N, We know many of our guests also have a pet as part of their traveling entourage and we all love pets. So happy you enjoyed the visit and that our staff was able to make the stay memorable. We thank you for the nice comments and hope to see you again soon. S Arnold, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Region: United States > West Virginia > Charleston
Price Range: $134 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
9 questions
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4 months ago
South Lyon, Michigan, United States
20 days ago
Jacksonville, Florida
9 months ago
Jacksonville, Florida
9 months ago
Virginia Beach, Virginia, United States
over a year ago

See all questions (9)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kid and family friendly”
 of 5 bubbles circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
 of 5 bubbles 903wendyj, 20 Feb 2017 | Read review
“Make sure they reserved the type of room you want before traveling.”
 of 5 bubbles AlfredT_12, 14 Feb 2017 | Read review
“away from kids, away from elevators, not on the 1st floor”
 of 5 bubbles AirForceTraveler, 13 Feb 2017 | Read review
“If you need a suite, you will not be disappointed. Highly recommend.”
 of 5 bubbles 977michelek, 6 Feb 2017 | Read review
5 of 5