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Holiday Inn & Suites Charleston West

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Traveller (166)
Room & Suite (86)
Dining (16)
Ratings and reviews
Certificate of Excellence
  • Excellent58%
  • Very good25%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“comedy zone”(7 reviews)
“train tracks”(15 reviews)
“front desk”(73 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly.
Offers from Holiday Inn & Suites Charleston West
Special Offer: Book Direct and Save
Hotel deals
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Location and contact
400 2nd Ave, Charleston, WV 25303-1216
Hotel website
8.6 km to Yeager Airport
10 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (508)
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508 results
Traveller rating
279
130
64
20
15
Traveller type
Time of year
LanguageEnglish
279
130
64
20
15
Show reviews that mention
All reviewscomedy zonetrain tracksfront deskkids eat freea pet friendly hotelindustrial areagreat poolhot tubpool areafree breakfastnice lobbyking suitefitness centerlight sleeperworkout roomwould stay here againwould highly recommend this hotel
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1 - 5 of 508 reviews
Reviewed 4 days ago

The place was dirty the carpet was nasty had to pay extra for breakfast they did tell you that when you checked in the bed was uncomfortable I would not recommend this place. They you have to us your room key to get ice I...More

Thank rsheil
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 2 days ago

Dear rsheil, I'm terribly sorry to hear about your experience at our hotel. I will check with our housekeeping to ensure that nothing like that happens again. I know it is not typical of our hotel, and we will use this for more effective training....More

Hotel's Favourite
Reviewed 4 weeks ago

We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More

1  Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago

Dear Gasmom217, We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!

Reviewed 5 days ago via mobile

We arrived late after a full day of travel. We were warmly greeted. We are IHG Members. They immediately upgraded our room. They were professional and courteous. The room was clean. Including the Sofa bed which was used by one of my children. The breakfast...More

Thank Carolinas704
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 days ago

Dear Carolinas704, We're happy to see you enjoyed your stay! I'm glad you liked your room and happy we could upgrade you. I hope we'll see you again many times in the future! Thanks for the recommendation.

Reviewed 2 weeks ago

Room was as advertised. The bed was excellent and the room was great. The young man at the desk was professional and helpful.The hotel provided great information for meals and places to visit in town. They provided bus transportation to and from our needs in...More

Thank jim p
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 1 week ago

Hi Jim! I'm pleased to hear you enjoyed your stay and thought we did a good job! Thank you for the compliments to our desk staff and I'm glad we were able to give you great recommendations for meals and places to go around town....More

Reviewed 3 weeks ago

This Hotel has a good gym and wonderfull pool , I think it is perfect for family that want to have a weekend outside But as Hotel is quite low standard, it has a good position but it is way too expensive for the service...More

Thank Mauro1972
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 2 weeks ago

Dear Mauro1972, Thank you for the comments, and we're glad you feel our hotel is perfect for a family weekend! We hope you have a great day!

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Shuttle Bus Service
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$111 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$111 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (166)
Room & Suite (86)
Dining (16)
Pool & Beach (16)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Nightingirl
March 31, 2017|
Answer
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0
Votes
Doug C
February 7, 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1
Vote
Rodney N
October 11, 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1
Vote
Room Tips
"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
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"Elevator makes everything quite accessible"
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