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The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly.
The place was dirty the carpet was nasty had to pay extra for breakfast they did tell you that when you checked in the bed was uncomfortable I would not recommend this place. They you have to us your room key to get ice I...More
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 2 days ago
I'm terribly sorry to hear about your experience at our hotel. I will check with our housekeeping to ensure that nothing like that happens again. I know it is not typical of our hotel, and we will use this for more effective training....More
We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More
1 Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago
We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!
We arrived late after a full day of travel. We were warmly greeted. We are IHG Members. They immediately upgraded our room. They were professional and courteous.
The room was clean. Including the Sofa bed which was used by one of my children. The breakfast...More
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 days ago
We're happy to see you enjoyed your stay! I'm glad you liked your room and happy we could upgrade you. I hope we'll see you again many times in the future! Thanks for the recommendation.
Room was as advertised.
The bed was excellent and the room was great.
The young man at the desk was professional and helpful.The hotel provided great information for meals and places to visit in town.
They provided bus transportation to and from our needs in...More
Thank jim p
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 1 week ago
I'm pleased to hear you enjoyed your stay and thought we did a good job! Thank you for the compliments to our desk staff and I'm glad we were able to give you great recommendations for meals and places to go around town....More
This Hotel has a good gym and wonderfull pool , I think it is perfect for family that want to have a weekend outside
But as Hotel is quite low standard, it has a good position but it is way too expensive for the service...More
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 2 weeks ago
Thank you for the comments, and we're glad you feel our hotel is perfect for a family weekend! We hope you have a great day!