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Holiday Inn & Suites Charleston West

491 reviews
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Traveller (165)
Room & Suite (82)
Dining (13)
Overview
  • Excellent58%
  • Very good25%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“comedy zone”(7 reviews)
“front desk”(71 reviews)
“train tracks”(12 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Holiday Inn & Suites Charleston West
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (491)Write a Review
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Traveller rating
272
126
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14
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LanguageEnglish
272
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61
18
14
Show reviews that mention
All reviewscomedy zonefront desktrain trackskids eat freecomedy showa pet friendly hotelspecial thanksindustrial areagreat poolhot tubmeeting roomsmall dogfree breakfastfitness centerhotel restaurantlight sleepernice lobby
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111 - 115 of 491 reviews
Reviewed 4 October 2016 via mobile

Wonderful staff. Nice clean and big room. They have a salt water pool. Also a nice hot tub. They are pet friendly. So pet friendly Smoky one of the neighborhoods cat like to call it their 2nd home. So stop by for the night and...More

Thank GTOGirl1967
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 7 October 2016

Dear GTOGirl1967, Oh, how sweet to mention Smokey, the neighborhood cat. We do love our pets as well as their parents. Hope you can come back soon. S Arnold, GM

Reviewed 3 October 2016

After all the reviewing I did of the four hotels closest to Eleanor, I definitely recommend the Holiday Inn. It's a little pricier but It was clean and maintained much better than the other three hotels in the area. The woman at the front desk...More

Thank littleles_50
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 5 October 2016

Dear littleles_50, Well thank you for the kind words about our Holiday Inn. We are glad you researched and confirmed we are a great hotel and clean and friendly. Come back soon. S Arnold, GM

Reviewed 24 September 2016

I was there for an extended stay in a room with a kitchen. The staff were very friendly, helpful, hard-working, and attentive. There were more amenities, as detailed by their website and other reviews, than I had time to take advantage of. As another guest...More

Thank wendyrful
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 28 September 2016

Dear wendyful, No it is you who we should thank for all the hard work you did while in our area. We are so glad we could make your stay more enjoyable. Miss Smokey is missing you. (She is a local cat that hangs around...More

Reviewed 21 September 2016 via mobile

This hotel has it all salt water pool, fitness center, conferences rooms, laundry, lottery room, full bar and kitchen. Staff is very friendly and accommodating. Easy access from interstate. Great food!

Thank Mehadix
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 22 September 2016

Dear Mahadix, Wow, thank you. S Arnold, GM

Reviewed 20 September 2016

I have to say a special thanks to Brett at the front desk. He was extremely friendly and very helpful upon check in and when leaving. I stayed in a King Executive room that was comfortable and very clean. The floor was quiet (I read...More

Thank Jazzgal67
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 22 September 2016

Dear Jazzgal67, Well we definitely want you to come back to WV. And stay with us at the Holiday Inn and Suites. Thank you for your comments and the special mention of Brett. S Arnold, GM

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$109 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$109 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (165)
Room & Suite (82)
Dining (13)
Pool & Beach (13)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
Nightingirl
31 March 2017|
Answer
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0
Votes
Doug C
7 February 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1
Vote
Rodney N
11 October 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1
Vote
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Room Tips
"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
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"Elevator makes everything quite accessible"
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