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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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425 Reviews from our TripAdvisor Community

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Berkeley Springs, West Virginia
Reviewed 9 February 2016

I had a meeting in Parkersburg earlier in the day and have never stayed at this location before. It was very nice and nothing short of what I expected. The night of Jan 30 was very busy and lots of kids but nothing out of the ordinary. For all the activity going on it was actually quiet when you put...

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Helpful?
Thank Brooks321
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Brooks321, Thank you for the very nice comments and for giving us a chance to have you experience our hotel for the first time. We look forward to a return visit next time you are in the area either for work or leisure. Bring your bathing suit and enjoy the indoor heated pool. S Arnold, GM

Reviewed 17 January 2016

My husband and I went on a "date night" which included a trip to the comedy zone followed by an overnight stay at this hotel. We ordered food during the show, the food was delicious and hot. I got a Bahama Mama drink (it was very small- two drinks and it was gone). After the show, we booked a king...

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Helpful?
Thank Megan M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Megan, The I highly recommend another date night soon, like maybe our Valentine Comedy Zone Package. We loved all your comments and really appreciated the time and effort to tell others of your experience. Look forward to seeing you again soon. Thanks, S Arnold, GM

Richmond, Virginia
Reviewed 2 January 2016

I always wonder about an inexpensive hotel that gets a high rating, but this Holiday Inn puts its effort into the three things that matter most: friendly staff, comfortable beds, outstanding pool area (and small, well-equipped gym to boot). What a pleasure to have a comfortable evening and lovely swim during the long haul from Chicago to central Virginia! Thanks...

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1Thank helloMs
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear merritt2you, We loved that you read our other reviews and saw that we do create a great value for our travelers. We think we have the best staff in all of South Charleston, we know we have the best pool area and our beds are very comfortable. We appreciate your comments. Thanks, S Arnold, GM

New Bern, North Carolina
Reviewed 1 January 2016 via mobile

We stayed at this hotel both on our way to IL for Christmas vacation and on the way home. We needed the pet friendly accommodations because we were travelling with our dog. They had a small area for walking and potty. The room was clean and mostly comfortable. Working Wi-Fi, thermostat and plenty of TV channels. It was nothing fancy...

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Helpful?
Thank Karen M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Karen M, Thank you for taking the time to write your comments about your visits to our Holiday Inn and Suites in Charleston, WV. We are so pleased we were able to accommodate your stays because we are one of the few hotels in the area that are pet friendly. I hope you mentioned to the front desk staff...

Parkersburg, West Virginia
Reviewed 1 January 2016 via mobile

Had a great experience at this hotel for New Year's Eve!! Champagne and petit fours in our room when we arrived. Pool and hot tub area where great. Love the salt water. No strong smell of chlorine. Staff went above and beyond to make sure we were taken care of. Every one very friendly. Our room was clean and very...

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1Thank debshears
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear debshears, We are so pleased that you had a great time at the New Years Eve function. Our two headliner comedians were Burpie and then Blayr Nias. We look forward to seeing you in February for the Valentines Comedy Zone package. Thanks, S Arnold, GM

Rockport WV
Reviewed 1 January 2016

My wife and I booked the New Year's Eve package at the holiday inn, and we're glad we did. We had a great time and the comedy show was a blast. I never met a holiday staff member that wasn't smiling , everyone was very polite and helpful right down to the maintenance people. Can't wait until next year.

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Helpful?
1Thank 328gregorys
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear 328gregorys, Just want you to know, you do not need to wait another year. We will also have a Valentine Comedy Zone Package. Thanks for the great comments. S Arnold, GM

Tinley Park, Illinois
Reviewed 27 December 2015 via mobile

Very disappointed with this Holiday Inn - unlike the other guests who have nothing but rave reviews. On their OWN ihg.com website, it says "Breakfast included," - but that wasn't the case. The guy checking me in said "they're working on getting that information off of some sites." I said, "But, it's YOUR own website!" Whatever. Too bad some hotels...

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2Thank Max M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Nancy H, We are so sorry that your experience was not similar to all our other rave reviews. This is disappointing for you since I am sure you read about us before booking. First, let me address the breakfast issue. We do have a room package that includes our breakfast buffet, but nowhere does it indicate free breakfast. My...

Circleville, Ohio
Reviewed 26 December 2015

This was a very nice pet friendly hotel. There were lots of well mannered pet owners who were serious about cleaning up after their pets. Our room was clean and spacious. The only thing that I would shy away from was the handicapped accessible room. We did not need this accommodation and we were not prepared to use the shower....

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Helpful?
1Thank Cara R
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear CaraR, Thank you for taking the time to share your nice comments about our Holiday Inn and Suites in Charleston, WV. S Arnold, GM

Harrisburg, Illinois
Reviewed 23 December 2015

I've never seen so many pet owners in one place in my life. $25 fee and it was well worth it. Plus the room was clean and comfortable. If you travel with pets, this is your place. It also has lots of great extras including a salt water indoor swimming pool.

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Helpful?
1Thank Scott J
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Scott J, It is amazing how many of us do travel with our pets. And we are so happy to be one of the only hotels in the area that can accommodate our two legged and four legged guests. We hope you had a chance to use all the other amenities of the hotel while visiting. Happy New Years....

St. Albans
Reviewed 10 December 2015 via mobile

We are local but stay here several times a year. We go to the comedy zone and have dinner. Since the refinishing this hotel is beautiful. Spotless. The staff is wonderful. Each room has been fantastic..We have stayed in the King room..double queen and the two room suite...all were wonderful. This will continue to be our little get-away place.

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Helpful?
Thank khudsonwv
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear khudsonwv, We love our Comedy Zone Package guests. You know how to get away for the night without leaving town. Hope you are planning on spending New Years Eve with us at the Comedy Zone as well. Going to be another great party. Thanks, S Arnold, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Region: United States > West Virginia > Charleston
Price Range: $150 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
9 questions
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South Lyon, Michigan, United States
1 month ago
5 months ago
Jacksonville, Florida
10 months ago
Jacksonville, Florida
10 months ago
Virginia Beach, Virginia, United States
over a year ago

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Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would imagine rooms away from the elevator are the best. That is where we were.”
 of 5 bubbles donnae479, 6 Mar 2017 | Read review
“The top floor views are great!”
 of 5 bubbles jallen9762, 28 Feb 2017 | Read review
“Kid and family friendly”
 of 5 bubbles circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
 of 5 bubbles 903wendyj, 20 Feb 2017 | Read review
“Make sure they reserved the type of room you want before traveling.”
 of 5 bubbles AlfredT_12, 14 Feb 2017 | Read review
5 of 5