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Holiday Inn & Suites Charleston West

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Traveller (166)
Room & Suite (81)
Pool & Beach (14)
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Overview
  • Excellent57%
  • Very good25%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“comedy zone”(7 reviews)
“front desk”(73 reviews)
“train tracks”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Holiday Inn & Suites Charleston West
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (498)
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Traveller rating
274
128
62
20
14
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Time of year
LanguageEnglish
274
128
62
20
14
Show reviews that mention
All reviewscomedy zonefront desktrain trackskids eat freecomedy showa pet friendly hotelindustrial areagreat poolhot tubpool areasmall dogfree breakfastnice lobbyhotel restaurantfitness centerlight sleeperking suite
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21 - 25 of 498 reviews
Reviewed 4 October 2017

Let me start of by saying that the hotel, the pool and & rooms are excellent. The staff is very friendly except for the restaurant. This would of been a 5 start review if we skipped the breakfast. We were told kids eat free but...More

Thank Jamaican75
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 5 October 2017

Dear Jamaican75, Thank you for sharing your breakfast experience. I am sincerely apologetic because that is not typical of our buffet. I hope you brought these issues to the attention of the Supervisor so that we could address the issues. Kids do eat free off...More

Reviewed 28 September 2017

The hotel was clean and comfortable, but the really nice thing was the restaurant. It is rare to find a motel restaurant with anything much better than standard fare, but Mosa's Cafe served very good food, with excellent service. Nice not to have to leave...More

Thank ljs266
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 2 October 2017

Dear ljs266, Thank you for taking the time to share your experience while staying at our hotel. So glad you enjoyed the meals and hope you can come back again soon. S Arnold, GM

Reviewed 18 September 2017

Traveling with my cat, we stayed at this location in Charleston. Nice pool area, bar and restaurant. First floor is reserved for pet owners. My room smelt like mold so I was relocated to the second floor. Much better for my sinuses and cat. I...More

Thank Janet E
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 19 September 2017

Dear Janet E, The best compliment we can get is that you would come and stay again. Thank you!, S Arnold, GM

Reviewed 13 September 2017

Great place, located just outside of Charleston in South Charleston. Love it because it is not over populated with just stuff. Beautiful hotel...offers breakfast and dinner. There is a pool, hot tub, and bar area at night. Plus, they have the most beautiful bird in...More

Thank CTWalks
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 19 September 2017

Dear CTWalks, We hope we will always be able to have you stay with us. Mosa would miss your conversations. Thank you for the very nice comments. S Arnold, GM

Reviewed 13 September 2017 via mobile

We had been on the road for over 10 hours coming from Emerald Isle, NC and found the hotel. The hotel is nice, and the staff was excellent! The food was okay too. The Room was clean, but the beds were sagging in the middle....More

Thank darcystaley
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 15 September 2017

Dear darcystaley, First we are glad you found us when fleeing the hurricane weather. Glad to read that all was great with the room and the staff. Thanks for your comments. S Arnold, GM

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (166)
Room & Suite (81)
Pool & Beach (14)
Dining (13)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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Nightingirl
March 31, 2017|
Answer
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0
Votes
Doug C
February 7, 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1
Vote
Rodney N
October 11, 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1
Vote
Room Tips
"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
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"Elevator makes everything quite accessible"
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