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2018-01-28 2018-01-29
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    Holiday Inn & Suites Charleston West

    400 2nd Ave, Charleston, WV 25303-1216
    +1 877-859-5095
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    2018-01-28 2018-01-29
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    US$116
    US$99
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    Traveller (165)
    Room & Suite (64)
    Dining (13)
    Overview
    • Excellent58%
    • Very good25%
    • Average12%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “comedy zone” (7 reviews)
    “front desk” (70 reviews)
    “train tracks” (12 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (489)
    There are newer reviews for Holiday Inn & Suites Charleston West
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    81 - 85 of 489 reviews

    Reviewed 13 February 2017

    We booked a romantic weekend to get away from everything, what we got was a night filled with crying babies and screaming children. Hotels need to consider clustering families on floors like the lower floors while placing adults in upper floors. In this day and...More

    1  Thank AirForceTraveler
    Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 15 February 2017

    Dear AirForce Traveler, We are sorry you picked a romantic visit at the same time others picked a hotel visit with their kids. While I appreciate your comments I feel your frustration is not with the hotel but other factors out of our control. Again,...More

    Reviewed 12 February 2017 via mobile

    I've stayed in a lot of hotels all around the world but have never received such kind/professional service as I did from Roberta during my recent stay. 5-stars for Roberta! Overall, the hotel is nice and very clean. My only complaint is getting the room...More

    1  Thank JayH123456
    Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 14 February 2017

    Dear JayH123456, Roberta does Rock. My apology if the room location was too noisy and very happy Roberta made your visit memorable. Come back soon. S Arnold, GM

    Reviewed 6 February 2017

    My daughter and I stayed overnight February 3rd, traveling home from Michigan. We arrived late with three little ones, ages 5, 3, and 2 months. We were returning home to North Carolina and used this as our "half-way point". Everything with this stay was so...More

    Thank 977michelek
    Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 9 February 2017

    Dear 977michelek, Your comments almost brought me to tears. I am so thankful that the team was able to show how they can go above and beyond. We thank you for all the nice things you said about the hotel and the people and look...More

    Reviewed 5 February 2017 via mobile

    Best hotel ever! Clean, neat, and the friendliest staff. Roberta at the restaurant was the epitome of gracious service. Always a smile knows how to make guests feel welcome and special. Kudos The nicest hotel room in area that allows dogs and has a dog...More

    Thank Barbara N
    Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 7 February 2017

    Dear Barbara N, We know many of our guests also have a pet as part of their traveling entourage and we all love pets. So happy you enjoyed the visit and that our staff was able to make the stay memorable. We thank you for...More

    Reviewed 4 February 2017 via mobile

    This place is just awesome!! Employees are extremely nice, room is very clean, and the pool is especially nice! We had breakfast downstairs and Jessica was a breath of fresh air. She was very attentive and friendly. We will definitely be back! You guys are...More

    1  Thank Deneanhill
    Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 7 February 2017

    Dear Deneanhill, So happy that your visit was the experience you were expecting. We look forward to another visit soon. S Arnold, GM

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$109 - US$159 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Charleston
    • #5 Romantic Hotel in Charleston
    • #5 Business Hotel in Charleston
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 150
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Holiday Inn & Suites Charleston West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • West Virginia >
    • Charleston
    • Also Known As
    • Ramada Charleston Hotel Charleston ,
    • Charleston Ramada
    Add Photo Photos
    Traveller (165)
    Room & Suite (64)
    Dining (13)
    Pool & Beach (13)
    Hotel & Grounds (110)
    Bathroom (18)
    Business Centre & Event Rooms (6)
    Family and Play Areas (2)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Nightingirl
    31 March 2017|
    Answer
    Response from MommaDiamond | Reviewed this property |
    Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
    0
    Votes
    Doug C
    7 February 2017|
    AnswerShow all 7 answers
    Response from IrisT | Reviewed this property |
    Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
    1
    Vote
    Rodney N
    11 October 2016|
    AnswerShow all 2 answers
    Response from 276elizabethl | Reviewed this property |
    Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
    1
    Vote
    Room Tips
    "Check to make sure, there are no large groups of children staying before booking here."
    Read review
    "Ask for a room away from the train tracks"
    Read review
    "A higher room might yield a better view"
    Read review
    "Elevator makes everything quite accessible"
    Read review
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