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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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424 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn & Suites Charleston West
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Showing 424: English reviews
Reviewed 14 June 2016

Loved the lobby and helpful people at counter with re to what to see in Charleston. Liked the digital Ac unit ..would definitely stay again. The interior decorating in this Holiday Inn..really nice, they should do same for all.

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Helpful?
Thank Manoharan P
melissawv, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear justme in nc, Thank you for the nice comments and for being an IHG Rewards loyal member. So glad you had a great experience and we hope to see you back soon. SArnold, GM

Durham, NC
Reviewed 5 June 2016 via mobile

We stopped here for a night during our road trip home, thinking it would be clean, and the pool would be something our two year old could enjoy. We were wrong. The sheets had old blood stains on them, and when we asked for additional shampoo and towels, they forgot to bring them until we went down to the front...

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Helpful?
1Thank calcio22_9
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear calcio22_9, While we regret your experience, our Manager on Duty did attempt to speak with you on several occasions only to be unable to communicate with you. At one point they contacted me and you refused to speak with me on the phone. I am grateful that someone from IHG was able to solve your concerns. SArnold,GM

Monroeville, Ohio, United States
Reviewed 2 June 2016 via mobile

We stopped here en route to the carolinas. Friendly staff, clean room, good food (though pricey) at the hotel restaurant. Would stay here again. Location is convenient to major highways. The only thing I did not like was the lack of curtains to darken the room (only the sheer ones covered the Windows).

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Helpful?
Thank Dena B
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dena B, Thank you for the kind words and for your consideration to return to our hotel. We appreciate the comments and will investigate the blackout drapes because all rooms should have them. Enjoy your summer. Thanks, S Arnold, GM

Washington DC, District of Columbia
Reviewed 30 May 2016

Having completed a long day of biking the Greenbrier River Trail in WV, and on our way to KY, Charleston is where we got to @ 8;30 pm, being hungry and tired, so decided to stop here for the night. We chose this place on the go as 1 of 4 available that allowed pets and also had a Jacuzzi...

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Helpful?
1Thank nop_12
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear nop_12, We are sorry to hear that you found our hotel, location, and other items not suitable to your needs. As a Holiday Inn & Suites, we do meet or exceed brand standards which includes the current switch we’re making to Keurig Coffee Makers in our guest rooms. We strive to keep the hotel quiet during the night and...

Virginia Beach, Virginia
Reviewed 29 May 2016 via mobile

Visited on 22 May 2016 and the staff were friendly and professional. We especially enjoyed our visit with Roberta in the restaurant. We changed plans to route our trip back home so we could visit Roberta again. The rooms are comfortable, quiet, and have the required necessities of home. You will find easy access on and off the interstate at...

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Helpful?
Thank resq70
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear resq70, Thank you so much for choosing our Holiday Inn and Suites, but really choosing Roberta. We loved that one person can make the difference. S Arnold, GM

Sarasota, Florida
Reviewed 27 May 2016

This modern, upscale inn, has all the amenities that you could ask for. Our room was spacious, immaculate and well appointed. All of the personnel were knowledgeable, pleasant and professional. It is conveniently located to restaurants and shopping. The delocious breakfast buffet is well worth the price. This is definitely a "comeback".

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Helpful?
Thank Art W
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Art W, We look forward to your “comeback”. Thank you for the compliments and see you soon. S Arnold, GM

Reviewed 21 May 2016 via mobile

They entire staff have been extremely kind and helpful throughout my entire stay. Two gentlemen that stood out the most were Roberto and Billy; the both of them carried on great conversation and provided excellent service. Definitely recommend this place to anyone.

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Helpful?
Thank Trevor F
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Trevor F, We appreciate your recognition of our staff, they make the difference. Come back soon. Thanks, S Arnold, GM

United States
Reviewed 19 May 2016

Being as I am not a Charleston resident, I am not that aware of the borders concerning Charleston and South Charleston. Although the address of this hotel is listed as Charleston, it seems that it is actually in South Charleston. Wonderful staff. Every person I encountered was pleasant and helpful. There are the customary small coffee pots in the rooms....

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Helpful?
Thank menbx5
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear menbx5, We all share your confusion sometimes about Charleston and South Charleston. Thank you for the very nice comments about our Holiday Inn in South Charleston and we hope you travel this way again soon. S Arnold, GM

Charlottesville
Reviewed 13 May 2016 via mobile

We have a family of 5. Our family consists of 3 large teenagers. The suites are large and comfy. The pullout bed was comfortable and large for my 19 year old son. It was also clean. The pool was very nice and the hot tub was great after a long drive. The staff was friendly.

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Helpful?
Thank Fourscoops
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Fourscoops, We are so pleased that you found our suites very accommodating. Yes, they are large and great for a family or just to stretch out after a long trip. Thank you for choosing our Holiday Inn and Suites in Charleston, WV. Hope you can come back soon. S Arnold, GM

Morgantown, West Virginia
Reviewed 2 May 2016

Very nice hotel. Clean and very friendly staff. The restaurant and bar staff were great! Jasmine (bartender) was very knowledgeable and helpful. We will definitely be back. Food was really good too. Best deal in Charleston.

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Helpful?
Thank gregraywv
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear gregraywv, Service is really what sets each hotel apart and we loved that you shared your comments about Jasmine. Best deal in Charleston is also a great compliment and we appreciate it. Thanks, S Arnold, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Region: United States > West Virginia > Charleston
Price Range: $149 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
9 questions
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South Lyon, Michigan, United States
1 month ago
5 months ago
Jacksonville, Florida
10 months ago
Jacksonville, Florida
10 months ago
Virginia Beach, Virginia, United States
over a year ago

See all questions (9)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would imagine rooms away from the elevator are the best. That is where we were.”
 of 5 bubbles donnae479, 6 Mar 2017 | Read review
“The top floor views are great!”
 of 5 bubbles jallen9762, 28 Feb 2017 | Read review
“Kid and family friendly”
 of 5 bubbles circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
 of 5 bubbles 903wendyj, 20 Feb 2017 | Read review
“Make sure they reserved the type of room you want before traveling.”
 of 5 bubbles AlfredT_12, 14 Feb 2017 | Read review
5 of 5