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Country Inn & Suites By Carlson, Charleston South

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Country Inn & Suites By Carlson, Charleston South
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354 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Charleston South
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Showing 354: English reviews
Clarksburg, West Virginia
Reviewed 29 August 2016

hotel was clean,,, hot tub and pool excellent.. breakfast excellent (the lady filling the breakfast was very nice and did an awesome job keeping up) .. room was clean and beds comfortable. parking was a bit crowded but had overflow parking area in grass

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Helpful?
Thank Twila C
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for the survey and we are so pleased you chose our Country to stay over night. I do apologize about the parking, we are working on something to help. But that is not our lot. I have told the breakfast attendant about your comments and her face lit up. These reviews really make a staff member feel great....

Virginia Beach, United States
Reviewed 16 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Stacey H
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Charleston, United States
Reviewed 15 August 2016

Relocating, had 2 animals.... overall a great experience after 8 hours of driving. It is close to the freeway- but the building itself was fairly quiet. They do have a pet policy that says you are not to leave your room unless your pets go with you- I've found different at other hotels.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Ellyn H
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for completing the Trip Advisor survey. We appreciate your feedback. We are glad you pet enjoyed its stay as well. You are allowed to leave your animal in the room, but you must give a cell phone number of where you can be reached if the pet begins barking and other guests complaining. When the pet...

wv
Reviewed 6 August 2016 via mobile

As always the staff at this Country Inn really has great customer service down to a science...always friendly and make you feel at home! The housekeeping manager is always one of the highlights of stay...she is so kind and helpful and always knows who we are when we visit! It says alot about the way the facility is managed! I...

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Helpful?
Thank springflutterby
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for your kind words! We have been so busy for months, I am so pleased my staff is keeping up. They do work very hard and always improving. I am very proud of them. Please visit soon!

Pittsburgh, Pennsylvania
Reviewed 31 July 2016 via mobile

For the class of hotel, the Country Inn and Suites in Charleston is one of the best we've stayed at. Many many extras and free unexpected perks for the money! As for the other reviews, what my feelings are in comparison: Yes, the rooms are big and clean. Yes, the beds and bedding are very comfortable. Yes, the staff and...

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Helpful?
Thank lindaandblair
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

What a great review! Thank you so so much! I have shared this with my team and they were very excited. We really appreciate your feedback and everything you mentioned! I hope you will return to Charleston and stay with us here at the Country! lol your comment about Honeymooners - I would agree. Thank you again! Mary Adams

Belington, WV, United States
Reviewed 30 July 2016

You can hear every step of those in the room above you and guests who leave their dogs in the room and then leave are not dealt with as per agreement signed when registering with a pet. Staff were very friendly and helpful. Room clean but not spacious.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank PEGGY K
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

I am very sorry about the guests leaving their pets. They do sign an agreement that states they are allowed to leave the room, but if the pet begins to bark we are to call them and they have to return. We do not want other guests getting upset like yourself over barking. I do apologize. We have addressed this...

Chester, Virginia
Reviewed 26 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Cliff N
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Louisville, United States
Reviewed 26 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Caroline J
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Reviewed 24 July 2016 via mobile

This chain of hotels just can't go wrong! Beds are always comfy, their free continental breakfast is practically a buffet (waffles, eggs, sausage, red potatoes, cereals, oatmeal, biscuits/gravy, juices, coffee, fruit, pastries/bagels/bread, on and on!), loved the heated indoor pool. When we arrived staff graciously introduced themselves and said to let them know if we needed ANYTHING! Unfortunately during our...

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Helpful?
Thank Kathleen A
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for your review. We do our best to deter the smokers and explain where to smoke and we stress that we are a non smoking facility. It is very hard to determine where the smoke is coming from until the morning, it would disturb the other guests in the hotel if we knocked on every door....

Windsor, Canada
Reviewed 20 July 2016

Although we've stayed at a number of Country Inn & Suites and had very positive experiences, this WAS NOT. Receptionist quoted a room rate of $125.00 for a hotel surrounded by parking lots in an old factory area - close to I-77. My husband happened to see the bill at 3 am and was infuriated to see a charge of...

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Helpful?
Thank cathyperich
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

I want to sincerely apologize for the incident that happened during your stay. I would like to speak to you and make it up to you during your next time traveling to Charleston. If you would like to speak to me please call me 304-925-4300. I want to make it right with you. Thank you for your time. Mary Adams

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Charleston South

Address: 105 Alex Lane, Charleston, WV 25304
Region: United States > West Virginia > Charleston
Price Range: $114 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Charleston South 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Charleston Country Inn
Hotel Style:
#1 Green Hotel in Charleston
#2 Best Value Hotel in Charleston
#2 Business Hotel in Charleston
#8 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Charleston South staff and other travellers.
3 questions
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Seneca, South Carolina
Clinton Township, Michigan

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Questions? Get answers from Country Inn & Suites By Carlson, Charleston South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on top floor front of hotel for a very quiet room if you are a light sleeper”
 of 5 bubbles bagspacked123, 14 Nov 2016 | Read review
“Get a room facing the parking lot. Top floor”
 of 5 bubbles genx0, 5 Nov 2016 | Read review
“My room was on the front side top floor and very quiet.”
 of 5 bubbles Mayberry_Traveller1, 16 Oct 2016 | Read review
“3rd floor was peaceful.”
 of 5 bubbles 144angelw, 8 Sep 2016 | Read review
“Ask for room away from elevators.”
 of 5 bubbles BAM1953, 9 Jul 2016 | Read review
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