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Holiday Inn Express Charleston/Kanawha City

141 reviews
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Traveller (18)
Room & Suite (21)
Pool & Beach (2)
Overview
  • Excellent25%
  • Very good39%
  • Average23%
  • Poor9%
  • Terrible4%
Travellers talk about
“travel stop”(2 reviews)
“room was clean”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Charleston/Kanawha City
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (141)Write a Review
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35
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13
6
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All reviewsapples and bananastravel stoproom was cleanparking lotstopping placefreeway sidetexas roadhousewalking distanceindoor poolflat screenlight sleeperbreakfast was includedstopping pointroad noisegood nights sleepovernight stopwould recommend this hotel to anyone
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1 - 5 of 139 reviews
Reviewed 2 weeks ago

The front desk agent was RUDE and condescending from the moment we got there. There was a mixup as we were traveling on my husband's company's corporate card and they had not received the authorization form from his boss. We were inquiring about other options...More

Thank jessray00
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 2 weeks ago

Dear Jessray00, I do apologize about the situation during your check in process. Due to strict regulations on CC authorizations, we did not have the proper documentation to let this guest check in with the card that the reservatiosn was made with. We take great...More

Hotel's Favourite
Reviewed 22 October 2017

We reserved ten rooms for our school as we were participating at a competition the next morning and it could not have been any better. When we arrived; since we had coordinated with the staff days before, our rooms and keys were already labeled and...More

Thank Bruce G
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 31 October 2017

Dear Bruce G, Thank you for your kind review of your recent stay. I am happy to hear that everything from booking the hotel, accommodations, breakfast and the personalized Customer Service that you received from Patty exceeded your expectations. We were happy to host your...More

Reviewed 23 October 2017 via mobile

On our way back from Kentucky, we were running late, so we elected to stay at the Holiday Inn Express at Charleston-Kanawha City. The hotel was a great facility-soft beds, nice rooms, wonderful breakfast, the staff were courteous, and a quiet place. The only 'knock'...More

Thank James H
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 31 October 2017

Dear James H, Thank you for taking the time to give us a nice review of your recent stay with us. We are sorry that you had a difficult time parking in our parking lot. it does get a little tricky to park when we...More

Reviewed 22 September 2017

We had a reservation but either them or us screwed it up. It really didn't matter because they took our money and we didn't get a room. The lady couldn't have been more rude, We'll lodge a complaint with our credit card company. We went...More

Thank Planefun601
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 27 September 2017

Dear Planefun601, Thank you for taking the time to give us feedback on your experience that you had at our hotel. Please accept my sincere apologies for the staff interaction that you had encountered. We would like to discuss the financial issues with you personally...More

Reviewed 17 September 2017

Driving from Charleston,SC to Columbus, OH and decided to stop for the night. Did not have a reservation. Patrice at the front counter was wonderful. Rooms were casual and neat. Clean and comfortable. Breakfast was included (and mean a complete hot breakfast) and it was...More

Thank Mario A
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 20 September 2017

Dear Mario A, Thank you for such a wonderful review! It was great having you stay with us during your travels to Ohio. I am happy to hear that you enjoyed your clean and comfortable accommodations as well as our Express Start breakfast. We strive...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (18)
Room & Suite (21)
Pool & Beach (2)
Dining (1)
Hotel & Grounds (11)
Bathroom (1)
Questions & Answers
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deb m
1 December 2014|
Answer
Response from Patrice L | Property representative |
Dear Deb M., We are accept only service animals at this location. Patrice L. General Manager
0
Votes
Room Tips
"Go somewhere else"
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"We stayed on the 2nd floor near the stairs; seemed quieter."
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"opposite from the highway"
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"The rooms to the street side (away from I77) are quieter"
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