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Holiday Inn Express Charleston/Kanawha City

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Traveller (12)
Room & Suite (16)
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About
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
Hotel links
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Location
Full view
38Car recommended
Grade: 38 out of 100
25Restaurantswithin 1 km
2Attractionswithin 1 km
154Reviews
36Photos
2Q+A
34Room tips
Traveller rating
  • 40
  • 59
  • 36
  • 13
  • 6
Time of year
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  • English
Popular mentions
Very clean place some of the front desk ladies was very rude.they wasn't friendly at all acted like they hated their job.but the rest of the staff was very nice and helpful. Enjoyed our visit will stay again soon I hope.
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Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City
Responded 4 weeks ago
Dear Had a wonderful time, Thank you for staying with us and giving us feedback on your stay. I sincerely apologize for the staff and rest assure that this will be looked into and address. We are happy that you did encounter a better experience with the other staff members and enjoyed your clean room accommodations. We do look forward to seeing you again! Best Wishes!
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This free breakfast was one of the best we have had. Eggs were real, sausage gravy and biscuits were tasty, and Cinnabon! Queen bed mattress was firm but sunk in middle which was somewhat uncomfortable.
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Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City
Responded Nov. 7, 2018
Dear JUHAJEMY, Thank you for taking the time to give us feedback on your stay. We apologize that your bed accommodations were not up to your expectations. Please be assured that we will look into the matter promptly and make sure that we address these concerns. We are very happy to hear that you did enjoy our newly upgraded Express Start breakfast. We are getting quite a few great comments like yours about our breakfasts. We hope if you are in the area again that you will come visit us again. Best Wishes,
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This was our second visit at the Holiday Inn Express Charleston/Kanawha City. We are are on the road with our high school students, who are constantly competing and you can't go wrong with Holiday Inn Express. We always try and choose them whenever possible. We worked with
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Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City
Responded Oct. 22, 2018
Dear Bruce G., Thank you for such a great review! We were happy to arrange accommodations for you and your group for the second year. We are glad to hear that you enjoyed your stay and our staff. They take pride in ensuring that we have a hotel that Guest Love! We look forward to seeing you again!
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I came here for a business trip. The staff was excellent. The pool was indoors and had no issues. The rooms were clean and had no issues. I would have no issues staying here again. They provide a warm breakfast, which was fine.
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Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City
Responded Aug. 10, 2018
Dear Kenneth J., Thank you for staying with us and taking the time to give us such a nice review. We are delighted to hear that you enjoyed your clean room accommodations, Express Start breakfast and our indoor pool. Our staff takes pride in ensuring that we have a hotel that guest love and are happy to hear that you would consider staying here again! We look forward to seeing you again.
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This is a small property and was a great stop over on our way to North Carolina. It’s very convenient to the highway and has several chain restaurants as well as local eateries nearby. It keeps with the standards of Holiday Inn Express with complimentary hot breakfast, indoor
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Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City
Responded Jul. 24, 2018
Dear Ron R. Thank you for such a kind review! I will be sure to share your comments with Joshua. Our staff takes pride in the hotel and strives to have a hotel that Guest Love. We are glad to hear that you enjoyed your accommodations and our Express Start Breakfast. We look forward to serving your family on your next trip through Charleston! Best Wishes!
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Photo provided by managementHoliday Inn Express Charleston/Kanawha City
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Are there refrigerators in the room and if so what size?
They are dorm size
1 vote
is this hotel pet friendly?
Dear Deb M., We are accept only service animals at this location. Patrice L. General Manager
0 votes
"Avoid 323 if bothered by road noise"
"ask for a room opposite I-77"
"Go somewhere else"
"We stayed on the 2nd floor near the stairs; seemed quieter."
"opposite from the highway"
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PRICE RANGE
US$103 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express charleston south hotel charlestoncomfort suites charlestoncharleston comfort suites
FORMERLY KNOWN AS
Comfort Suites Charleston
LOCATION
United StatesWest VirginiaCharleston
NUMBER OF ROOMS
66
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