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Holiday Inn Express Charleston/Kanawha City

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Holiday Inn Express Charleston\/Kanawha City
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127 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charleston/Kanawha City
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Showing 125: English reviews
Westland, Michigan
Reviewed 22 June 2016 via mobile

If you are looking for a place to stop while traveling down 77. This hotel will do just nicely. There place is updated, had DirecTV for TV. A few nice restaurants around to choose from. Staff is friendly and the rooms are cozy. Little more pricey than I expected for the area

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Helpful?
Thank ryan144144
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear ryan144144, Thank you for taking the time to write a nice review of your recent stay at our hotel. We are pleased to hear you enjoyed your accommodations and local eateries. I am glad you felt welcomed and the staff was friendly and accommodating. We hope to see you again, when passing through Charleston!

Sebring, Florida
Reviewed 12 June 2016

was on a motorcycle trip and they let us park our bikes under the front awning in the light thats a big deal to us. Close to highway but quiet at night, very good price. The room was goodsized and clean with a frige and microwave. the front desk staff was friendly and very helpful, ask for restuarant discounts(they have...

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Helpful?
Thank mike m
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Mike M, Thank you for taking the time to write a nice review of your recent stay with us. We are happy that you enjoyed your stay with us and that we were able to accommodate parking for your bikes. We hope that if you are traveling through Charleston again that you will come and see us again!

Winston Salem, North Carolina
Reviewed 6 June 2016

Needed to visit family member who was at Charleston Area Medical Center (3 miles from this motel). Motel use to be a Comfort Suites but was taken over and renovated by Holiday Inn Express 3 years ago. Next door to Country Inn and Suites and several other chains (Knight Inn, Motel 6) and numerous franchise restaurants within 1-3 mile drive...

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Helpful?
Thank Don49680
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Don49680, Thank you for a well detailed description of our hotel and our surrounding area. We appreciate all the kind comments! We are happy to hear that you enjoyed your accommodations and great tips for your fellow travelers possibly needing to stop in our area. We see you were vising family at the hospital we hope they had a...

Iowa City, Iowa
Reviewed 30 May 2016

We stay at HIE's all the time because they never let us down, this is right off the interstate and a short drive to the Capitol and the state museum. The staff here is very pleasant and there is a good steak place nearby.

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Helpful?
Thank Bountiful-IA
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Bountiful-IA Thank you so much for your positive review of our hotel and continuing to enjoy the Holiday Inn Express Brand. I am pleased to hear that we were in a convenient location for you on the interstate as well as to local attractions and restaurants. Our staff take great pride in providing a level of service that is...

North Augusta, South Carolina
Reviewed 17 May 2016

Check in was quick and easy. Clerk as friendly. Room was clean and bathroom stocked. The tv had more channels than most hotels. the bed was comfortable but I am tall the the covers would not reach my neck unless my feet hung over.. Breakfast was good but the eggs were chunky and hard to lift with a fork. Coffee...

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Helpful?
1Thank William B
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear William B, Thank you for taking the time to write a review on your recent stay at our hotel. I am happy to hear that you enjoyed your TV channel selections and that you had great interactions with the staff. I will look into the issues you had with the eggs, but glad overall you enjoyed the Express Start...

Gladwin, Michigan
Reviewed 12 May 2016

We checked in here for one night on our way home from Florida. When we got in the room, we found it to be rather untidy - the floors didn't appear to have swept in a while and even more disgusting when we turned the bed back, there was a large yellow stain on the underside of the comforter that...

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Helpful?
Thank Mike1697
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Mike1697, Thank you for your feedback and please accept our sincerest apologies for the problems you encountered and the level of cleanliness in the room you were assigned. Please be assured that these issues were immediately addressed and corrected. We value your comments and welcome the opportunity to serve you again.

Sanford, North Carolina
Reviewed 8 May 2016

I was tired after a four hour plus drive and was looking forward to an evening of relaxation. When I entered the lobby the attendant was on a personal call. She kept talking which appeared to be idle chit chat while I waited a seemingly long time. I'd have been impressed had she let her friend know immediately a customer...

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Helpful?
Thank JimR230
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Jim R, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for lack of service when you arrived and the cleanliness and maintenance issues you have experienced during your stay. Rest assured that these issues will be looked into. I am pleased to hear that you had a positive experience...

Grayling, Michigan
Reviewed 28 April 2016 via mobile

Nice and clean typical holiday in express nice warm hot tub a nice warm pool great breakfast room was nice and clean Jincy soap they need better bars of soap other than that it was just fine although I did hear someone talking through the walls late at night and I thought the wall same thin

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Helpful?
Thank Pete K
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Pete K. Thank you for taking the time to give us your feedback regarding your stay at our hotel. I am pleased that you were satisfied with your accommodations and our amenities. I am sorry to hear that you did not like the amount of soap and that you were able to hear noises during the night. Rest assured...

Reviewed 26 April 2016 via mobile

This was a great stay! I would highly recommend this hotel! It was clean and comfortable. When I checked in they didn't have the room available that I reserved earlier that day but quickly made changes and gave me a room that meet our families needs. The pool was great and is open late which was fabulous for my children....

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Helpful?
Thank Becky C
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Wow! Thank you for a great review of your recent stay with us. I am happy to hear that your room accommodations were taken care of promptly and to your satisfaction. I am glad your family had a great time in the pool and enjoyed our Express Start breakfast. A positive guest experience is something our staff takes great pride...

Reviewed 19 March 2016 via mobile

We stayed for my husband's work. The was clean and nice bed was nice but every morning around 4am to 6am. There were a really loud noise like something was hitting the headboard of the bed I mean really loud and disturbing it scared me cause it was directly over my head like someone had three a rock at the...

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Helpful?
Thank Betty O
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Betty O, Thank you for taking the time to give us your feedback regarding your recent stay with us. We appreciate the kind words you had about your accommodations. I am sorry that you experienced those noises in the room. Rest assure we will have our maintenance department look into this matter promptly. We hope you choose to stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 

Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Ln, Charleston, WV 25304-2971 (Formerly Comfort Suites Charleston)
Region: United States > West Virginia > Charleston
Price Range: $131 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston/Kanawha City 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charleston/Kanawha City staff and other travellers.
1 question
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cincinnati
over a year ago

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Questions? Get answers from Holiday Inn Express Charleston/Kanawha City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a second floor room facing the highway but had a quiet night and nice view”
 of 5 bubbles 419cathyb, 17 Nov 2016 | Read review
“Ask for room overlooking parking lot or your room will back up to freeway.”
 of 5 bubbles Don49680, 6 Jun 2016 | Read review
“Select a different hotel.”
 of 5 bubbles JimR230, 8 May 2016 | Read review
“I would ask for a room away from the washing room and away from the indoor pool.”
 of 5 bubbles judyp426, 3 Jan 2016 | Read review
“I suspect a room facing the parking lot, as mine was, would be quieter than one facing the highway.”
 of 5 bubbles Dad58, 5 Oct 2015 | Read review
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