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Holiday Inn Express Charleston/Kanawha City

HIExpress.comUS$108*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Charleston\/Kanawha City
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132 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charleston/Kanawha City
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Showing 130: English reviews
Port Angeles, Washington
Reviewed 6 March 2015

Easy to find, bed/room was in good condition, front desk staff were nice to talk to, prices reasonable, plenty of local restaurants & shopping as well. I'd stay here again. Noise level was low considering nearby interstate.

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Helpful?
Thank C C
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear C C, Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are truly touched and grateful for your very kind review. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests. We look forward to welcoming you back to our...

Rural Retreat, Virginia
Reviewed 27 January 2015 via mobile

Very nice hotel with comfortable rooms. Hotel is quiet considering it's just a few feet off the interstate. Very friendly and nice staff. Parking lot for hotel is shared with another hotel just next door making it very crowded and very unsafe at night.

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Helpful?
Thank Wayne W
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Wayne W. Thank you for staying at the Holiday Inn Express-Charleston. We appreciate that you took the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us and the staff was accommodating. We are sorry that you had issues with our parking lot area. At times, when we have...

Raleigh, North Carolina
Reviewed 2 January 2015

I've stayed at Holiday Inns for years and always thought they were a decent value for what you received/ could expect, but I feel like some of the properties have not been kept up. There were slim pickings for breakfast when we stayed because a shipment had been delayed. There was nothing really offered for being an IHG member. Some...

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Helpful?
Thank J F
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear J F, Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for the experience you had particularly over breakfast. Rest assured that your comments will be looked into and take actions accordingly. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions...

North Carolina
Reviewed 1 October 2014

We stopped here for the night while traveling. Easy access from I-77 and plenty of available parking. Room was clean and beds were comfortable. Hot breakfast was included with the room rate. Overall a very good place to stay and would recommend to friends.

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Helpful?
Thank Bonnie F
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Bonnie F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

New Bern, North Carolina
Reviewed 12 September 2014

We were traveling through this area and tried this hotel. It was very comfortable with larger than average rooms. The facilities were clean and we would definitely stay again. The hotel is right off the the expressway. Good price.

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Helpful?
Thank Ontour4444
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Ontour4444, Thank you for stopping at our hotel during your travels. We take pride in having clean rooms for our guests. It's something we take great pride in. so we value your feedback. If your travels comes to Charleston again we would love to see you again!

Knightdale, North Carolina
Reviewed 25 July 2014

After driving 5 1/2 hours from NC towards Ohio, we decided to find a hotel and sleep for a few hours before continuing our trip. We booked a Holiday Inn Express in Troy, OH and since we are Rewards members, decided to stop at this location. We were able to get a room with two Queen beds and a pullout...

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Helpful?
Thank DMTripp
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear DMTripp, Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your...

Medina, Ohio
Reviewed 19 July 2014

On our way to HHI from Ohio, we stayed at a Holiday Inn Express in Columbia, South Carolina. This location was beautiful for a HIE - see my other review from last week. I spent around $110 with tax for that hotel. At this location, I spent nearly $130. This located is clearly a converted hotel. Other reviews speak to...

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Helpful?
Thank shumax
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear shumax, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you...

Staunton, Virginia
Reviewed 26 June 2014

We wanted to stay at this Holiday Inn based on our past good Holiday Inn experiences. What a disappointment!!! After confirming that I was eligible for a substantial discount on the room as a corporate employee, I tried to go onto the HIE employee web site to book my reservation. Guess what! The IHG web side was down and requested...

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Helpful?
Thank Rick L
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear RickL1509, Thank you for writing a candid review on your recent stay. We are very pleased to read that you found the beds comfortable and the staff helpful. On the other hand, it seems that our amenities, in particular the internet connection was a let down. Please accept our apologies for the shortcomings you have experienced. As for the...

Reviewed 20 June 2014

Holiday Inn Express is a favorite road travel brand of mine but this hotel was a major disappointment from poor customer service to way too few parking spaces to way overpriced for a minimally clean room that sits right next to the interstate. When I arrived the the hotel staff at the registration desk couldn't even acknowledge me standing there...

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Helpful?
1Thank K L
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear K L, Thank you for your recent stay with us and reviewing our property. I am glad to hear that our location worked for your needs. I understand your stay is not 100% satisfactory. Please accept our sincerest apologies for any inconvenience the noise challenges has caused you. We are also disappointed to know that you found the level...

Shelby Township, Michigan
Reviewed 19 June 2014

The hotel location is a bit odd to find unless you have a GPS, and the rest of Charleston is like that as well. The staff was friendly and helpful, and my room was very clean. Breakfast has improved unilaterally at all Holiday Inn Express, and this HIX has followed suit. I will continue to use HIX on business travel...

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Helpful?
Thank Iliketrdls
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mk48066, Thank you for your kind comments regarding your recent stay at the Holiday Inn Express-Charleston/Kanawha City. I am happy to hear that you are enjoying our new healther sections at the Holiday Inn Express Brand. We continue to look for ways to improve and we value our customers opinions. We strive for excellance and glad we met your...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 

Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Ln, Charleston, WV 25304-2971 (Formerly Comfort Suites Charleston)
Region: United States > West Virginia > Charleston
Price Range: $153 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston/Kanawha City 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charleston/Kanawha City staff and other travellers.
1 question
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cincinnati
over a year ago

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Questions? Get answers from Holiday Inn Express Charleston/Kanawha City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a second floor room facing the highway but had a quiet night and nice view”
419cathyb, 17 Nov 2016 | Read review
“Ask for room overlooking parking lot or your room will back up to freeway.”
Don49680, 6 Jun 2016 | Read review
“Select a different hotel.”
JimR230, 8 May 2016 | Read review
“I would ask for a room away from the washing room and away from the indoor pool.”
judyp426, 3 Jan 2016 | Read review
“I suspect a room facing the parking lot, as mine was, would be quieter than one facing the highway.”
Dad58, 5 Oct 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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