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Comfort Inn Charleston

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Comfort Inn Charleston
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247 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 2 days ago NEW

Had a great stay! All the amenities were fantastic. Clean room that was a little overbearing with the furniture but still offered everything that anyone could need. My favorite accommodation which is so overlooked was the almost private entrances near your room so we didn't have to walk down any long hall way each way, which was my first impression....

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Helpful?
Thank Tyler C
Eagle, Nebraska
Reviewed 15 December 2016

We checked in anxious to get off the road. The check in personnel were very friendly and helpful. We got a ground floor room as requested. However, the heat did not function. They gave us another room no problem and were very apologetic about our problem with the first room. The room was very comfortable. The continental breakfast was great....

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Helpful?
Thank Dennis B
Reviewed 27 November 2016 via mobile

Manager called the sheriff and threatened to throw us and 14 other middle schoolers out for being to loud at 630 in the evening. Embarrassingly poorly run. In process of converting to Wyndham. Let's hope they run better. Also beds are hard walls are paper thin and renovation has the bar restaurant closed. Go anywhere else- literally anywhere. Ps sheriff...

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1Thank Patrick M
ComfortInnWV, Owner at Comfort Inn Charleston, responded to this review

Front desk asked this group which included kids to lower the noise and bring this group of kids under control at least 3 times. We pride ourselves on offering a safe quiet atmosphere for all of our guests. We have a very strict room rental agreement that includes a noise policy that this group did sign when checking in. We...

Elkton
Reviewed 21 November 2016

Conveniently located just west of Charleston, WV with restaurants nearby it is a good stopping place on a trip through WV without big city congestion. Breakfast and parking with working WiFi. Again good price when online travel booking is done.

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Thank Asa T
GLEN ALLEN
Reviewed 17 November 2016

Stay at a motel while it is upgrading is a bit like changing engines on an airplane while flying: not particularly recommended. Despite the plastic barriers and in-progress changes, the staff did a good job accommodating guests.

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Helpful?
Thank RONALD A
Richmond, Virginia
Reviewed 4 November 2016

This Comfort Inn is old but they are working on it. It was clean and quiet. Great for a 1 night stop. Our room was small but again clean and quiet. We were passing through and were pleased with the choice.

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Thank Diane B
Grafton, West Virginia
Reviewed 23 October 2016

As a last minute getaway with friends, we chose some place where we've stayed a couple times before. Those first couple of times is what kept bringing us back. The place is going thru an upgrade and we understand that, but when we went to the lounge at 8 pm (after spending a few hours at the casino), to have...

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Thank KarenSD66
Southport, North Carolina
Reviewed 19 October 2016

This hotel is a very average comforts inns location. This hotel is in dire need of a facelift and is getting it. The outside of the building and the parking lots have been painted and cleaned up; and there in the process of painting the second floor and the restaurant. Expect work being done if you stay here.

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Helpful?
Thank Ray C
Fairfield
Reviewed 17 October 2016

Acceptable accommodations but property a bit old (but understand that renovation in progress). Several little things that detracted from stay -- parking lot being worked on so most of lot blocked off, needed a pass code to use the elevator, had to have a ticket for breakfast. Front desk very good and friendly.

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Thank John L
Columbus, Ohio
Reviewed 16 September 2016

This was by far the most difficult hotel to find. My GPS dumped me in an apartment complex. I called the hotel and the person answering the phone was less than helpful. Her suggestion and directions were terrible for those of us from out of town. When we finally found it and had our room we were given a key...

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Helpful?
Thank Terrie3566

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Comfort Inn Charleston

Address: 102 Racer Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: $121 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Charleston 2.5*
Number of rooms: 139
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Charleston staff and other travellers.
3 questions
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Questions? Get answers from Comfort Inn Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
 of 5 bubbles tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
 of 5 bubbles Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
 of 5 bubbles Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
 of 5 bubbles gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
 of 5 bubbles Jwiggill, 30 May 2016 | Read review
5 of 5