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Wyndham Garden Cross Lanes Charleston

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259 Reviews from our TripAdvisor Community

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Showing 258: English reviews
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Clearwater, Florida
Reviewed 2 days ago NEW

First off, the ladies that work your front desk are spectacular at their jobs! Kara checked us in, and later that night Katilyn helped us pick somewhere to eat. The indoor pool is great, and heated! To top it off there is a restaurant on site! Breakfast in the morning was very good as well, your breakfast lady is so...

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Helpful?
Thank heylillyholland
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Best hotel I've been to! The employees are the most cordial and the hotel is emaculate! You won't be disappointed in the amenities and the view. The shuttle to the Mardi Gras casino runs Wednesday through Sunday and the desk clerk will call for a quick pickup when you're ready. Awesome!!!

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Helpful?
Thank mvmetz
About Hotel's Favourite Review
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thanks for great review ! Thank you for choosing our hotel. We hope to see you again very soon. Scott Fletcher General Manager

Newcomerstown, Ohio
Reviewed 2 days ago NEW

Everyone at this hotel treated us like we were already friends. We received treats in our room, along with a hand written note from the manager. At breakfast, we were treated to extra bacon (just because we like it so much) and great conversation. We will definitely stay here again.

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank M5602FRrichards
Cross Lanes, West Virginia
Reviewed 4 days ago NEW

We had a situation come up that we felt was unsafe, so I went to the front desk and they provided 2 employees to escort us to our room to pack up and move to a different room at the other end of the hotel. The front desk help, Kateltn didn't hesitate to jump in and take care of us...

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Helpful?
Thank Goodsmom
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for your review. Lets us know if you we can ever be of assistance. Scott Fletcher General Manager Wyndham Garden Cross Lanes Charleston

Reviewed 1 week ago via mobile

Every year we stop here on our way traveling for Easter. The renovations are so nice! It is beautiful . The pool is great and workout area is great too. The staff is fantastic. Such a nice place . The only reason I didn't give it 5 stars is because of the breakfast. It is too hard to maintain a...

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Helpful?
Thank mom4810
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for your review , I'm Happy to announce our breakfast buffet is now complimentary for our guests. Scott Fletcher General Manager Wyndham Garden Cross Lanes Charleston

Pikeville, United States
Reviewed 2 weeks ago via mobile

I was very pleased with my room, and the atmosphere of the hotel. My room was clean, the towels were soft and the pillows were nice. I'm a pillow person and not all pillows are created equal. It was extremely convenient to be able to go from the hotel to the casino without needing a taxi or having to drive.

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Helpful?
Thank Patricia S
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Patricia, Thank you so much for staying with us. I totally agree with you the new pillows and linens are great! We look forward to seeing you again. Scott Fletcher General Manager

Louisville, Kentucky
Reviewed 2 weeks ago

This place is awful! The only good thing I can say about this hotel is the bed was comfortable, othe than that, I have NOTHING positive to say. Oh, and the front desk person was very friendly & professional. As soon as we got to the room door the keys wouldn't work so we had to carry all the luggage...

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Helpful?
Thank pattycake0421
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Thank you for your review. I wish you had brought your concerns about the room while you were at the property. We have just finished a multimillion dollar Renovation. All rooms have blackout curtains behind the sheers you mentioned. We would have been happy to assist you with them. We also have many other size rooms. Scott Fletcher General Manager

Reviewed 20 March 2017 via mobile

The hotel itself was clean. The girls loved the pool! The breakfast, which is not FREE as listed here, was not worth $10. It was the same breakfast buffet at other hotels which are FREE. And many of the items were quite empty and never got refilled while we were there. The ladies at the buffet were very kind about...

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Helpful?
Thank Shannon S
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Shannon, We appreciate your review of our hotel. I do apologize for the issue that had with breakfast buffet. We have just finished a multimillion dollar renovation of our entire hotel. We are proud to now be part of the Wyndham Garden family. Please contact me directly so that I may make this right. My number is 304-776-8070 ext 188....

Marion, Illinois
Reviewed 20 March 2017

Our stay was absolutely one of the best. Everything was clean, staff was great & we loved the new restaurant/bar. Thank you for making our week a home away from Home.

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank tessaw413
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Tessa, We are so happy you enjoyed your stay with us. We strive to make your stay with us the absolute best. We are very proud of our multimillion dollar renovation. All of our rooms , common areas and our Garden Grille. We are especially proud of it. We hope to see you again very soon! We truly treasure your...

Alliance, Ohio
Reviewed 15 March 2017

Review collected in partnership with Wyndham Hotel and Resorts
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Thank tflatt1960
Greg H, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Wyndham Garden Cross Lanes Charleston

Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Region: United States > West Virginia > Cross Lanes
Price Range: $134 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wyndham Garden Cross Lanes Charleston 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Cross Lanes Charleston staff and other travellers.
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Questions? Get answers from Wyndham Garden Cross Lanes Charleston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
Jwiggill, 30 May 2016 | Read review
5 of 5