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Comfort Inn Charleston

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Comfort Inn Charleston
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247 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 27 June 2015 via mobile

Checked in...really busy....had to pay a premium because there was some event going on. Ok i needed a room. Front desk gave very good directions on how to get to room...which entrance for elevator. Which entrance to use for stairs. However they neglected to say one thing. NO WATER!. I was walking down the hallway and there was a sign...

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2Thank BManzo
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear BManzo, Thank you for taking the time to leave your comments regarding your most recent stay here at the Comfort Inn, Cross Lanes in June. Prior to your stay with us, we had a tremendous rain storm that created a main waterline break. A few hours later it caused over 20,000 residents and businesses to be without water. At...

Pittsburgh, Pennsylvania
Reviewed 27 June 2015 via mobile

We were booked into this hotel for the USYS Regional Soccer Event. Although the hotel had been without water for several days prior to our arrival, we were not told of the water outage until after we arrived and were essentially strong armed into staying in the hotel. Staff kept telling us water would be back on every six hours....

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4Thank myreview104
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Myreview104, It is with my most heart felt apology that you and your family did not get to enjoy your recent stay with us at the Comfort Inn due to a water outage created by main water line break from a tremendous rain storm. The storm cause major inconvenience to over 20,000 residents and a few businesses during this...

Akron, Ohio
Reviewed 22 June 2015

We stopped at this hotel on the way home from South Carolina. The rooms are spacious and clean. The staff was very welcoming and the breakfast was good. The pools (indoor and outdoor) looked very nice, though we didn't use them. And we got all of this for a very reasonable price. We will definitely stay at this hotel again...

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Thank Lynn S
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Lynn S, Your kind remarks concerning your recent stay with us in June is very appreciated. It's nice to know you enjoyed our spacious rooms, friendly staff and found value for the price paid. I too love our indoor and outdoor pools and hope you will be able to enjoy the serene atmosphere they both provide. We look forward...

Owensboro, Kentucky
Reviewed 7 June 2015

Have stayed here more than once and have never had a complaint. Hotel has only 2 levels but has very long hall ways. Good morning breakfast, not just doughnuts/danishes, eggs,gravy,sausage,waffles,biscuits,yogurt,etc.many options. Close to the casino yet far enough away not to have all the traffic near the hotel, and a shuttle runs to the casino.

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Thank cndwhite2308
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Ms. White, Thank you for taking the time to leave a response from your June 08, 2015 stay with us. We appreciate your returns to our property and hope you will always make us your choice when you're in the area. Thank you for acknowledging our plentiful breakfast. We want all of our guests to have a great start...

sedona
Reviewed 6 June 2015

Stayed one night as a stop in between Kentucky and Ohio. The front desk clerk was nice and helpful. Room was modern and clean, no complaints. Had the breakfast in the morning (complimentary) and it was good, a nice selection and was very clean. A woman from the kitchen (wilma) came out into dining area and she was very pleasant.

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Thank sjpietch
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Sjpietch, Thank you for your wonderful comments from your stay with us on June 06, 2015. We appreciate your acknowledgement of the kind and helpful staff. My breakfast hosts are the best I have ever encountered in my 19 years in the industry. We are very fortunate to have them and it is beautiful they cater to our guest...

Ohio
Reviewed 27 May 2015 via mobile

We stay here every time we are in the area and have for years. It's become more crowded as everyone else has discovered that its reliable and a good value but it hasn't deterred us from coming back yet. It may, but not yet. We still enjoy being able to grab a drink and a(very limited) bite to eat onsite...

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Thank Jen W
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Jen W., Thank you for your loyalty to our property year after year. It's wonderful to know every time we have won the hearts of an appreciative guest. You mentioned that other people have realized our reliability and good value and it has cause crowding in the hotel, (well, we like to think of it as higher occupancy) yet,...

Reviewed 26 May 2015

We were on our way back from Asheville and decided to spend the night here and the k out the casino. Definitely the nicest comfort inn I've ever seen. They were courteous and helpful at the front desk. They have a nice bar area with food and everything was clean and neat. The Mardi Gras casino wasn't in Walking distance...

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Thank Tikkey80
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Tikkey80, Thank you for telling the world that we are the nicest Comfort Inn you have ever stayed in. That means a lot to us as the people who try our best to represent great hospitality. Your acknowledgement of the staff is important because they work selflessly to satisfy all of our guests. We strive daily for excellence in...

Homewood, Illinois
Reviewed 19 May 2015 via mobile

Clean bed. Pleasant staff members. Breakfast area well-maintained. Not much else to recommend it. The clientele were interesting (a little too close to a nearby casino for my taste). Stay was fine in a pinch, but with a young family, I wish we had pressed on a bit farther on down the road.

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Thank bcEagle03
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear bceagle03, Thank you for taking the time to leave your comments on your recent stay with us. It's nice to know you enjoyed the staff, breakfast and comfort of the hotel. The casino is 1/4 mile away from the hotel, yet, I understand that it still provides a level of discomfort for those traveling as a family. You wouldn't...

Wexford, United States
Reviewed 4 May 2015

Unless you are looking for a waffle or basic cereal in a box, look elsewhere for breakfast. Tasteless eggs and no fresh fruit for cereal. Our tub had no grab bar and the surface was slippery, so beware. We thought it nice that there was a bar/lounge right there and went in for happy hour at 4:45 pm, but no...

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Thank Mary E
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Dear Mary, I would first like to thank you for taking the time to fill out your review. It is so disappointing to know that you did not enjoy the breakfast. We do provide one of the best variety breakfast most Comfort Inn's offer. There is fresh fruit and package fruit, so there was not excuse for either one of...

Reviewed 3 May 2015 via mobile

The room was nice and clean. The bed was very comfortable and each bed had four pillows. An elevator was available for second floor rooms. The Continental breakfast in the morning was extensive. They had hot and cold cereals, a waffle machine, scrambled eggs, sausage, bacon and biscuits and gravy. Also available were juice, yogurt, fresh fruit, hard boiled eggs...

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1Thank quietday
ComfortInnWV, Manager at Comfort Inn Charleston, responded to this review

Dear Quiet Day, Thank your for your kind words detailing your stay with us here in May. It is very exciting to know you enjoyed the many items we offer on one of the largest breakfast buffets you will find at a Comfort Inn. The friendly staff here will be delighted to know you acknowledged them in your review. They...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Comfort Inn Charleston

Address: 102 Racer Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: $121 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Charleston 2.5*
Number of rooms: 139
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Charleston staff and other travellers.
3 questions
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Questions? Get answers from Comfort Inn Charleston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
 of 5 bubbles tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
 of 5 bubbles Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
 of 5 bubbles Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
 of 5 bubbles gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
 of 5 bubbles Jwiggill, 30 May 2016 | Read review
5 of 5