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Sleep Inn & Suites

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1 room 2 adults 0 children
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Sleep Inn & Suites
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248 Reviews from our TripAdvisor Community

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Showing 248: English reviews
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Point Pleasant, West Virginia
Reviewed 4 days ago NEW

This hotel was very clean and offered really nice amenities. The staff throughout my stay were friendly and very helpful. It offers a very nice complimentary continental buffet and evening soup and snacks. The pool and hot tub are clean and well maintained. The only issues encountered were outside of the hotels control. The cable was knocked out due to...

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Helpful?
Thank sgV4245DW
Anderson, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 15 March 2017 via mobile

These folks go above and beyond in every way. Room was spacious, delightful. Quiet Heat/AC, very comfortable. Great breakfast! Staff totally accommodating. I hope they win the national award again! Bed, pillows really nice. Shower had convenient support bars. Spacious bathroom. Best place in Charleston, WV area!

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Helpful?
Thank Wally W
About Hotel's Favourite Review
SleepInnandSuites, Front Office Manager at Sleep Inn & Suites, responded to this review

Our team greatly appreciates the amazing review you have given us. We take great pride in offering our guests the best accommodations possible, so it is always a pleasure receiving feedback that we have done just that. We look forward to seeing you on your next visit in the Charleston, WV area. Have a wonderful day. Patrick McCune ~ Front...

Las Vegas, Nevada
Reviewed 1 week ago

The staff wasn't informed, but once we had everything straightened out, it all went smoothly. The breakfast was very good and fresh. We wasted time at the front desk when we could have been swimming. Pool is also excellent and the hot tub was hot!

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Helpful?
Thank Lisann326
Falls Church, Virginia
Reviewed 1 week ago via mobile

I was nervous when we pulled into town after a long day on the road and this was the only place in the immediate area that had rooms, but to my surprise, everything was outstanding from the helpful and friendly front desk manager, clean lobby and nice room. I would definitely stay here again. The kids rated it a better...

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Helpful?
Thank Amanda M
Management response:

I stand with the rest of our team, with thanking you for your amazing review. We understand after a long day of traveling to a new place, that things are lot easier when you have a helpful and friendly face awaiting your arrival to make your check in as smooth as possible for you. We also try to offer our...

Weeki Wachee, Florida
Reviewed 2 weeks ago via mobile

This hotel was the extremely clean every where, the lobby, the breakfast space (large selection of good food), hall ways, rooms. Would highly recommend this place. We will book here again when traveling through Charleston. Thanks for a great few nights!!

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Helpful?
Thank Betsea67
Management response:

It was a pleasure reading your review about your stay at our hotel. Cleanliness is something we take great pride in, so it is always a pleasure to receive feedback relaying how clean our property is. We thank you, also, for recommending us so highly. Have a great weekend! Patrick McCune~ Front Desk Manager~ 304-776-7711

Philo, Illinois
Reviewed 4 weeks ago via mobile

I searched online for hotels along our journey and found this gem! We arrived around 7:45 p.m. and were quickly checked in. They had cookies & coffee in the lobby and small bags of freshly popped popcorn in the breakfast area. Our room was very nicely appointed and updated. Not sure why some said the rooms were on the "small"...

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Helpful?
Thank Lilacs2
SleepInnandSuites, Front Office Manager at Sleep Inn & Suites, responded to this review

I stand with my team with thanking you for sharing such an amazing. It's always a pleasure to receive feedback from our guests. Our team takes great pride in the work that we do, so we are disappointed that you were not satisfied with our breakfast. We are continuously replenishing items during breakfast hours. We do not make large amounts...

Norwalk, Ohio
Reviewed 28 February 2017

This was our first stay at a Sleep Inn, and everything in this stay exceeded our expectations. In our several contacts with the staff, from front desk staff at check-in, the overnight security officer, a couple of housekeeping personnel, and last but not least the hard-working, fast moving lady attending the breakfast area, all were very friendly and helpful, and...

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Helpful?
Thank rjc617fac
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Thank you very much for choosing our Sleep Inn! Our team is pleased to know we exceeded your expectations! We hope to see you again soon! Kind regards, Angela Harding ~ General Manager ~ 304.776.7711

Harrisonburg, Virginia
Reviewed 14 January 2017

Just stayed there last night. Made my reservation on the fly (while driving through the rain in the dark on the interstate). So happy to get there after that, it was like an oasis. And they give me a hershey's bar with my name on it! Nice touch. The staff is always friendly, and you can tell the staff members...

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Helpful?
Thank 1bert818
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to tell other travelers about us! Our team does care and take pride in what we do and we appreciate you noticing. We will do our best to become your favorite hotel and hopefully earn a 5 star rating from you in the future! Looking forward to seeing you again soon. Kind regards, Angela...

Kokomo, Indiana
Reviewed 2 January 2017

in all past visits we have been very pleased with this hotel. The reception was great with restaurant coupons for the Fridays close by and upgraded our bed from queen to king size which was appreciated much. The room was great and clean. The disappointment was the breakfast buffet. At 7:15 AM the eggs were cold as were the other...

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Helpful?
Thank Al_High
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this review

We appreciate you staying with us on your way back and forth to North Carolina. I sincerely apologize that your most recent experience was not what we strive to deliver for our guests. Guest satisfaction is very important to us and we will use your feedback as a learning opportunity for our team. We hope to see you again in...

Wallace, North Carolina
Reviewed 1 January 2017 via mobile

We stayed here is n a trip through the area heading to NC from IL. The location was great, very quiet. The rooms were large and very clean. The hotel has won numerous awards from their parent and it's obvious why. They take pride in what they do. The only negative is that it's a little tricky to get to...

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Helpful?
Thank daz1249

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The perfect hotel to dream better every time.You'll love our cozy, modern rooms and great value. Take a look at how we'll put a smile on your face. Free Sleep Inn Morning Medley hot breakfast buffet•Free high speed Internet access•Swimming pool and exercise room•Large signature Sleep showers•Satisfaction couldn't be simpler at Sleep Inn Hotels ... more   less 

Additional Information about Sleep Inn & Suites

Address: 15 Goff Crossing Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: $140 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Cross Lanes
Sleep Inn Cross Lanes
Cross Lanes Sleep Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sleep Inn & Suites staff and other travellers.
2 questions
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over a year ago
Pittsburgh

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Questions? Get answers from Sleep Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always request upstairs & away from highway noise. They always accomodate me.”
1bert818, 14 Jan 2017 | Read review
“all rooms are suitable”
Al_High, 2 Jan 2017 | Read review
“I stayed on the second floor and it was quiet as a church mouse! I believe the hotel was booked solid too!”
jiml818, 10 Oct 2016 | Read review
“king bed is very comfortable. my room had shower but no tub.”
mels220, 23 Jul 2016 | Read review
“I had a double double, but there were Kings w sofa beds as well.”
viet2mom, 4 Jul 2016 | Read review
5 of 5