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Sleep Inn & Suites

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sleep Inn & Suites
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252 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Virginia Beach, Virginia
Reviewed 1 week ago NEWvia mobile

Good hotel. Has indoor pool and breakfast. Stay here frequently for work. Not a five star hotel, but it's clean and the staff is nice. I've brought my kids on a couple work trips and they loved the indoor pool.

Thank ShVir
Falls Church, Virginia
Reviewed 12 April 2017 via mobile

I was nervous when we pulled into town after a long day on the road and this was the only place in the immediate area that had rooms, but to my surprise, everything was outstanding from the helpful and friendly front desk manager, clean lobby and nice room. I would definitely stay here again. The kids rated it a better...

Thank Amanda M
About Hotel's Favourite Review
Management response:

I stand with the rest of our team, with thanking you for your amazing review. We understand after a long day of traveling to a new place, that things are lot easier when you have a helpful and friendly face awaiting your arrival to make your check in as smooth as possible for you. We also try to offer our...

Kansas City area
Reviewed 1 week ago via mobile

My husband and I have stayed here several times on our way east. We feel it's a standout in good service, clean rooms, good breakfast offerings, now delicious soup is offered in the evenings, with salad, and ice tea. The service staff are very friendly and helpful. All this is very consistent with all our stays. And did I mention...

Thank ruthieroelandpark2
Management response:

One of our main goals with our guests is that we stand out against our competition so it's always a pleasure when receive feedback relaying that we're doing it correctly. We cannot thank you enough for the amazing review. We hope to see you again on your next trip back east, but until then safe travels! Patrick McCune~Front Desk Manager~304-776-7711

Huntington, West Virginia
Reviewed 1 week ago via mobile

I come here every other month since 2006. The best hotel in West Virginia period. Very friendly and respectful staff. Place is always neat and clean. Computer services are free and great soup at 6:00 PM. And the best breakfast and location.

Thank nathanwadeparker
Management response:

It's been our pleasure having you stay with us through the years. We thank you for sharing such positive words on our hotel. We look forward to seeing you on your next visit with us. Patrick McCune~Front Desk Manager~304-776-7711

Bristol, Virginia
Reviewed 3 weeks ago

Stayed overnight to visit family. Location is excellent. Room was nice and clean. Hotel staff very friendly. Free breakfast was great. Eggs, sausage, potatoes, gravy, biscuits, rice. Bagels, toast, waffles, cereal, yogurt, fruit, juices, milk, coffee. Plenty of room for eating. Would stay again.

Thank Sharon1019
Management response:

It was truly a pleasure having you as our guest while you came into the area to visit family. It is always a joy to receive positive feedback, especially about our breakfast, because we know how important a good breakfast is to start a wonderful day. We look forward to seeing you again in the future. Have a wonderful evening!...

Point Pleasant, West Virginia
Reviewed 21 April 2017

This hotel was very clean and offered really nice amenities. The staff throughout my stay were friendly and very helpful. It offers a very nice complimentary continental buffet and evening soup and snacks. The pool and hot tub are clean and well maintained. The only issues encountered were outside of the hotels control. The cable was knocked out due to...

Thank sgV4245DW
Management response:

We appreciate you taking the time to share your experience at our hotel. It was a pleasure having you as our guest. Please come stay with us again the next time you're in the Charleston area. Have a great weekend! Patrick McCune ~ Front Desk ~ 304-776-7711

Las Vegas, Nevada
Reviewed 13 April 2017

The staff wasn't informed, but once we had everything straightened out, it all went smoothly. The breakfast was very good and fresh. We wasted time at the front desk when we could have been swimming. Pool is also excellent and the hot tub was hot!

Thank Lisann326
Management response:

We want to provide every guest that stays with us, with the best stay possible. I apologize about the inconvenience. Please feel free to contact me directly at the property to discuss the incident in detail. We're pleased that you enjoyed your accommodations at our hotel beyond the incident at check in. Have a wonderful week! Patrick McCune ~ Front...

Weeki Wachee, Florida
Reviewed 10 April 2017 via mobile

This hotel was the extremely clean every where, the lobby, the breakfast space (large selection of good food), hall ways, rooms. Would highly recommend this place. We will book here again when traveling through Charleston. Thanks for a great few nights!!

Thank Betsea67
Management response:

It was a pleasure reading your review about your stay at our hotel. Cleanliness is something we take great pride in, so it is always a pleasure to receive feedback relaying how clean our property is. We thank you, also, for recommending us so highly. Have a great weekend! Patrick McCune~ Front Desk Manager~ 304-776-7711

Philo, Illinois
Reviewed 27 March 2017 via mobile

I searched online for hotels along our journey and found this gem! We arrived around 7:45 p.m. and were quickly checked in. They had cookies & coffee in the lobby and small bags of freshly popped popcorn in the breakfast area. Our room was very nicely appointed and updated. Not sure why some said the rooms were on the "small"...

Thank Lilacs2
SleepInnandSuites, Front Office Manager at Sleep Inn & Suites, responded to this review

I stand with my team with thanking you for sharing such an amazing. It's always a pleasure to receive feedback from our guests. Our team takes great pride in the work that we do, so we are disappointed that you were not satisfied with our breakfast. We are continuously replenishing items during breakfast hours. We do not make large amounts...

Anderson, Indiana
Reviewed 15 March 2017 via mobile

These folks go above and beyond in every way. Room was spacious, delightful. Quiet Heat/AC, very comfortable. Great breakfast! Staff totally accommodating. I hope they win the national award again! Bed, pillows really nice. Shower had convenient support bars. Spacious bathroom. Best place in Charleston, WV area!

Thank Wally W
SleepInnandSuites, Front Office Manager at Sleep Inn & Suites, responded to this review

Our team greatly appreciates the amazing review you have given us. We take great pride in offering our guests the best accommodations possible, so it is always a pleasure receiving feedback that we have done just that. We look forward to seeing you on your next visit in the Charleston, WV area. Have a wonderful day. Patrick McCune ~ Front...

83 photos of this hotel

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Management photos: Courtesy of the property manager

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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The perfect hotel to dream better every time.You'll love our cozy, modern rooms and great value. Take a look at how we'll put a smile on your face. Free Sleep Inn Morning Medley hot breakfast buffet•Free high speed Internet access•Swimming pool and exercise room•Large signature Sleep showers•Satisfaction couldn't be simpler at Sleep Inn Hotels ... more   less 

Additional Information about Sleep Inn & Suites

Address: 15 Goff Crossing Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: $154 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sleep Hotel Cross Lanes
Sleep Inn And Suites
Sleep Inn Cross Lanes
Cross Lanes Sleep Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sleep Inn & Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Sleep Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always request upstairs & away from highway noise. They always accomodate me.”
1bert818, 14 Jan 2017 | Read review
“all rooms are suitable”
Al_High, 2 Jan 2017 | Read review
“I stayed on the second floor and it was quiet as a church mouse! I believe the hotel was booked solid too!”
jiml818, 10 Oct 2016 | Read review
“king bed is very comfortable. my room had shower but no tub.”
mels220, 23 Jul 2016 | Read review
“I had a double double, but there were Kings w sofa beds as well.”
viet2mom, 4 Jul 2016 | Read review
5 of 5
US$106* /night
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Prices are for 1 room, 2 adults
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