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07/05/2017 08/05/2017
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    Holiday Inn Express Cross Lanes

    410 New Goff Mountain Rd, Cross Lanes, WV 25313-1447
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (18)
    Room & Suite (19)
    Dining (4)
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    Overview

    • Excellent64%
    • Very good21%
    • Average7%
    • Poor3%
    • Terrible3%
    4 weeks ago
    “the breakfast buffet was incredible !! plenty to choose from and all delicious!!”
    7 Mar 2017
    “Very Pleased”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from Holiday Inn Express Cross Lanes
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 2 weeks ago via mobile

    After a long day on the road we chose a nicer then are normal hotel to get a good nights sleep one of the beds mattress had a big indent we put our kid in that bed because she fit in the depression. In the...More

    Helpful?
    Response from David W, Director of Sales at Holiday Inn Express Cross Lanes

    Dear Jason F, On behalf of our entire staff I would like to apologize for the inconvenience you experienced while on your guest stay with us. What you experienced was completely unacceptable and I can ensure you we have taken steps to resolve this issue...More

    Reviewed 4 weeks ago

    Had a fabulous stay and was close to where i needed to be and go to, all the staff was very friendly but most west virginians are :) room was clean comfy only thing i would have done different is find out if a bunch...More

    Helpful?
    Response from David W, Director of Sales at Holiday Inn Express Cross Lanes

    Dear simplybabette, It was an absolute pleasure to host your stay at the Holiday Inn Express and Suites in Cross Lanes, WV. Our entire staff was so thankful for the perfect 5 star review you gave us in your review. I am extremely sorry for...More

    Reviewed 7 March 2017 via mobile

    I enjoyed my stay, very nice and clean. Staff was very friendly. Hotel is right off the interstate, and close to casino and restaurants. Room was up to date which always make for a better stay. Very comfortable. I will stay here again.More

    Helpful?
    Response from David W, Director of Sales at Holiday Inn Express Cross Lanes

    Dear Ablakewv, Our entire staff is so thankful for the perfect 5 star review with us! Our staff values each and every guest that stays with us and we are so happy you noticed the attention to detail. We pride ourselves on going above and...More

    Reviewed 27 February 2017 via mobile

    We were in town for business and stayed two nights. Check in was quick and easy. The room was spotless, bed very comfortable with both soft and firm pillows. My only dislike was the water pressure but, i like a shower that will sting so...More

    Helpful?
    Response from David W, Director of Sales at Holiday Inn Express Cross Lanes

    Dear Mtngrl67, Thank you so much for the kind words about your stay with us at the Holiday Inn Express and Suites in Charleston NW, WV. Our entire team was so thrilled that they were able to give you a perfect 5 star stay! Our...More

    Reviewed 26 February 2017 via mobile

    Spent a week here recently on business. Had a room on the 1st floor near the end of the hall. Room was fine, no major issues. Cleaning staff left solicitations for tips every day. Motel caters to many truckers, and some park their rigs onsite....More

    Helpful?
    Response from David W, Director of Sales at Holiday Inn Express Cross Lanes

    Dear Rm H, I can't begin to apologize enough for the poor experience you had while on your stay with us. It is our entire teams goal to give every guest that stays with u a perfect 5 star stay. To fall short of this...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$106 - US$152 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (18)
    Room & Suite (19)
    Dining (4)
    Hotel & Grounds (10)
    Nearby
    Nearby Hotels
    Mardi Gras Casino & Resort
    365 reviews
    1.68 km away
     
    Sleep Inn & Suites
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    .22 km away
     
    Motel 6 Charleston West - Cross Lanes WV
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    Wyndham Garden Cross Lanes Charleston
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    Nearby Restaurants
    Rice Bowl
    56 reviews
    1.24 km away
    TGI Fridays
    66 reviews
    .39 km away
    Cracker Barrel
    89 reviews
    .22 km away
    Sakura
    20 reviews
    1.24 km away
    Nearby Attractions
    Venture Lanes
    14 reviews
    5.04 km away
    South Charleston Indian Mound
    27 reviews
    8.73 km away
    Tri-State Racetrack and Gaming Center
    49 reviews
    1.71 km away
    South Charleston Antique Mall
    18 reviews
    9.71 km away
    Questions & AnswersAsk a question
    Lisa S
    Yes, to the manager I would like to know, why I was charged $150 smoking cleaning charge in our room? When we don't smoke.. We had a nice romantic 2days with the king suite, the big jet tub in the room and had candles!! For my birthday and our Anniversary and visited the casino Is candles what you consider smoking? The check out lady was being very rude about the whole thing, the cleaning guy must of got mad because we had put pink fake rose peddles in our room and had to clean them up. We picked most of the petals up. I would like for my $150 go back on to my card. We visit a lot of your hotels and never ever had the most rude customer service when checking out. Please and thanks. Lisa Smith
    23 February 2016|
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    pcase2
    What are the restaurant options in addition to Golden Corral and Cracker Barret?
    25 December 2015|
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    Room Tips
    "any floor is the same ?"
    Read review
    "Just stay here you will not be disappointed"
    Read review
    "Be prepared to drive to any most near-by eating destination (except Golden Corral)."
    Read review
    "Even number rooms offer the best views."
    Read review