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All reviews golden corral room was clean front desk your eyes eggs long trip home quiet atmosphere newer hotel up to date nice stay biscuits and gravy an amazing job sofa bed regular room continental breakfast would stay here again wonderful hotel
I have been an IHG Spire Elite member for over 10 years, staying in their hotels all over the country. The service I received at this hotel was absolutely unacceptable. It was not until the 3rd day of my stay that my room was touched...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cross LanesResponded 1 week ago
We only want our guests to leave with a memorable stay with us. I'm very sorry that didn't happen this time due to the poor level of service you received. This is not the norm here.
I've already alerted our hotel about this,...More
This hotel is relatively new and very comfortable. Plenty of outlets for device charging, comfortable beds and pillows. They even had little wipes to disinfect the remote and phone - a thoughtful detail. The manager called my husband before we arrived to ask if we...More
Wonderful stay! Rooms were clean and neat, bathroom clean and staff were very pleasant. Breakfast was stocked and varied. Last minute reservations as we were on the road, and it was not a problem. Would definitely recommend this place!
A pretty standard Holiday Inn Express experience, which is to say good overall. Staff are friendly and helpful. Rooms were very clean, especially the bathrooms. A convenient location for anyone visiting West Virginia State University. However, this being a work-trip, the lack of internet for...More
I travel around the country and occasionally the world for work. I like the IHG hotels over other brands for many reasons. This hotel offers the things I always find at other Holiday Inn Express’s. The thing that sets this one above the rest is...More
Thank Matthew M
Response from David W, Director of Sales at Holiday Inn Express Cross LanesResponded August 16, 2018
Dear Matthew M,
Thank you so much for taking the time to share your experience at the Holiday Inn Express and Suites in Cross Lanes, WV. We pride ourselves on going above and beyond to give every guest a perfect stay. We are so thankful...More