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Quality Inn Spring Mills - Martinsburg North

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Quality Inn Spring Mills - Martinsburg North
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168 Reviews from our TripAdvisor Community

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Showing 167: English reviews
New Martinsville
Reviewed 1 week ago via mobile

Our stays at Quality Inn in Spring Mills have always been awesome. The front desk staff is friendly, prompt, and efficient. Rooms are clean and breakfast is always good. Great place to stay. It is conveniently located. Good places to eat close by and shopping close.

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Helpful?
Thank visitor961
Greensburg, Pennsylvania
Reviewed 2 weeks ago

We stay at the Quality Inn Spring Mills several times a year while visiting family. Our rooms are always very clean, comfortable, and quiet. The staff is very friendly and helpful. Dana, the manager, does a great job with ensuring that both the visitors and employees' needs are taken care of. We will definitely continue to stay at this hotel.

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Thank Diane L
Reviewed 3 weeks ago

Conveniently located and away from the I-81's traffic hum, this hotel is a great stopover for snowbirds travelling the interstate. The hotel's lobby was inviting & cosy on arrival when the outside temp was dipping to 25F that night. Check-in was quick and efficient and the staff encountered were all very friendly. I was assigned Room #304, a large L-shaped...

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Thank Robert P
Harrisonburg, Virginia
Reviewed 1 December 2016

My husband and I recently stayed here during Thanksgiving while visiting family. Our room was comfortable and quiet. My only complaint would be the plastic utensils at the breakfast bar. The knife would not even cut the waffle.....please upgrade! The staff was friendly and the hotel is very convenient to anything one might need.

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Thank debyann62
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

debyann62, Thank you for taking the time to give such a lovely review of our hotel. We are glad that you were comfortable in our rooms, and were able to enjoy our full hot breakfast. I will look into finding better utensils. Thank you for bringing that to my attention.

A TripAdvisor Member
Level Contributor
8 reviews
Reviewed 27 November 2016 via mobile

Great home away from home. The mattresses are very comfortable, makes you want to stay another night! Superb hot breakfast and free coffee 24/7..also available is complimentary water for their guest. Having a fridge and microwave in every room is definitely a plus. Great front desk clerks and housekeeping staff, second to none! Thank you. Dr Sonja Gasque

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Thank A TripAdvisor Member
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Dr. Gasque, Thank you so much for such a great review of our hotel. It is always a pleasure to serve you. We are glad that you enjoyed our spacious room, and full hot breakfast.

Reviewed 15 November 2016

I was disappointed with the appearance of my bathroom floor and the fact that during my two night stay our room did not get housekeeping service. No clean towels, beds remained unmade and the bathroom floors had stains all over and when we complained we were told it was the contractor's responsibility to come and re-do all the floors since...

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Thank Marilyn J
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Marilyn J, Thank you for taking the time to give us a review. I assure you that pets are not allowed in the breakfast area. If there was an animal over there, that guest should have been told that they would need to take their pet back to their room. As far as the bathroom floor is concerned, I do...

New York City, New York
Reviewed 11 November 2016

Refrigerator didn't work. Helpful attendant gave us another room next door. Room basically clean and comfortable, but one hair on bathroom floor and toilet could use a scrubbing. If you are on the 3rd (top) floor, elevator door closes but doesn't go down on first try - open door and try again; it happened twice. Breakfast buffet was decent, but...

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Thank pleased2meetu
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

pleased2meetu, Thank you for taking the time to give us a review. We will have someone check the elevator as soon as we can.

Cocoa Beach, Florida
Reviewed 14 September 2016 via mobile

Good cleanliness and attentive staff make this Quality Inn a nice place to stay. Everyone that works here has a friendly attitude that is much appreciated. The housekeeping does a thorough job and they are pet friendly.

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Thank Shallon38
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Shallon38, Thank you for your wonderful review. We enjoy having you and your family here at the Quality Inn. Our housekeepers really take pride in their job and I will be sure to let them know about your review. I hope that you continue to enjoy the rest of your stay with us.

Altmar, New York
Reviewed 21 August 2016

Convenient location. Bed was clean and comfortable. Cobwebs in the bathroom with spiders dead in them. Decent breakfast. Pets are allowed to stay but it didn't smell of pets. Front desk staff were friendly.

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Thank a2bcmittag
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

We are glad that you enjoyed your stay with us. Thank you for letting us know about the cobwebs, we took care of that right away.

Denton
Reviewed 25 July 2016

We usually do not complain, but....As soon as we walked in our room it smelled like toilet and moth balls. Maybe it was because our toilet was clogged our entire stay. Our sheets were DIRTY... So dirty the manager said "GROSS" and came in right away and helped us change them. We asked for more blankets because ours had cigarette...

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2Thank Lisa W
Dana J, Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Our hotel is just off I-81 at exit 20 between Martinsburg, WV and Hagerstown, MD and offers an amazing night's sleep on new mattresses, an incredible value and friendly service. In the morning, we have a Full Hot Breakfast with Sausage, Eggs, Pancakes-In-A-Minute-Flat, Biscuits and Gravy, Fresh Fruit, Hardboiled Eggs, Baked Goods, Yogurt, Juice, Coffee, etc to get your day off to a great start. We have Premium Wi-Fi, High Def Televisions, and Micro-Fridge units in every room for your convenience. We're also a pet-friendly hotel so feel free to bring your furry ones. Our location is close to Hagerstown Premium Outlets, Charles Town casino, Shepherd University and civil war sites including C&O Canal, Harper's Ferry, Antietam National Battlefield. Make the Quality Inn Spring Mills - Martinsburg North your next stop on the trip! ... more   less 

Additional Information about Quality Inn Spring Mills - Martinsburg North

Address: 1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419 (Formerly Holiday Inn Express)
Region: United States > West Virginia > Falling Waters
Price Range: $92 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Spring Mills - Martinsburg North 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North
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Questions & Answers

Questions? Get answers from Quality Inn Spring Mills - Martinsburg North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check that everything works before unpacking”
 of 5 bubbles pleased2meetu, 11 Nov 2016 | Read review
“Not sure if they even have a "Good Room", we asked to change rooms but was informed they were full b/c of baseball tournament in area”
 of 5 bubbles 875lisaw, 25 Jul 2016 | Read review
“Ask for ground floor accommodations if you are traveling with your pet”
 of 5 bubbles digitalje, 13 Jul 2016 | Read review
“non-adjoining rooms seem to be quieter”
 of 5 bubbles 858lilliand, 1 Jul 2016 | Read review
“Ours was on the 3rd floor overlooking the pool and was very acceptable”
 of 5 bubbles _Sue_C_McK_, 30 Jun 2016 | Read review
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